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Added 14 mins ago
AL
AltaGas - Digital Project Manager
AltaGas Ltd.
Calgary, AB · AB - Calgary
- Full-time
Reporting to the Senior Portfolio Manager, you will manage projects from planning through implementation, partnering with business leaders, Digital teams, systems integrators, and external…
Added 14 mins ago
PH
Lab Manager, Ref ID, Sus, Resp, Legionella
Public Health Ontario
Toronto, ON
- Full-time
Lab Manager, Ref ID, Sus, Resp, LegionellaLocation: PHO Corporate Office & Toronto Laboratory, 661 University Avenue, Toronto, ONDepartment: Enteric, Environmental, Molecular Surveillance &…
Added 14 mins ago
M
Chef Manager
Maquise
St. Andrews, MB · SELKIRK, MB
- Full-time
The Manager will maintain inventory control and complete all financial reporting according to the Compass Group fiscal schedule. The Manager will maintain appropriate budgetary and cost…
Added 14 mins ago
B
Regional Compliance Manager
BMO
Waterloo, ON · MARS
- Full-time
…of evidence based controls across Credit & Counterparty, Non Financial, Liquidity & Funding, Market, Strategic, Reputation, and Environmental & Social Risks. Supports effective and…
Added 14 mins ago
A
Customer Service Experience Representative, Temporary
Aviso
Toronto, ON
- $52,000 to $60,000 CAD / year
- Temporary
Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is…
Added 15 mins ago
CL
Housing Administrator - CLC
Campus Living Centres
Waterloo, ON
- Full-time
…reports to the Residence Services Supervisor or the General Manager and assists with the day-to-day operations of the student…
Added 15 mins ago
B
Director, IT Infrastructure
Beanfield
Toronto, ON
- $155,000 to $175,000 CAD / year
- Full-time
Reporting to the Sr. Director of Infrastructure & Unified Communications, the Director of IT Infrastructure is accountable for all aspects of Technology Infrastructure, Systems, and End…
Added 29 mins ago
M
Project Manager, Group Benefits Operations
Manulife
Waterloo, ON
- Full-time
The Project Manager, Group Benefits Operations leads cross-functional Group Benefits Operations initiatives that improve plan sponsor and plan member outcomes, service performance,…
Added 29 mins ago
Social Worker
NorQuest College
Edmonton, AB
Reporting to the Manager of Wellness, the Social Worker performs needs assessments both in person and virtually to identify barriers to student success and respond through the provision of…
Added 29 mins ago
Manager, Portfolio Data Optimization & Modeling
Scotiabank
Toronto, ON
Reporting to the Senior Manager, this role supports planning, forecasting, budgeting, and performance analytics for the Scotiabank Project Portfolio. It contributes to the portfolio’s…
Added 29 mins ago
Coordinator
Lookout Housing and Health Society
New Westminster, BC
…shelter, and outreach programs. Under the direction of the Program Manager, this position provides operational oversight to ensure clientele receive pertinent services while supporting the…
Added 29 mins ago
E
Dietary Aide
Extendicare
St. Paul, AB
- Part-time
Reporting to the Support Services Manager, the Dietary Aide assists with food preparation and serving of meals. Cleans eating, cooking, storage, and serving areas, as well as equipment.…
Added 29 mins ago
Customer Processing Representative (Bilingual)
The Canada Life Assurance Company
Montreal, QC
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 29 mins ago
ST
Associate, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded…
Added 29 mins ago
ST
Manager, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded…
Added 29 mins ago
Branch Manager
Money Mart
Toronto, ON
…with customer service and branch operations. This is a working-manager role for someone who enjoys coaching a team, driving sales results, managing compliance and cash controls, and helping…
Added 29 mins ago
A
Customer Service Experience Representative, Temporary
Aviso
Vancouver, BC
- $52,000 to $60,000 CAD / year
- Temporary
Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is…
Added 29 mins ago
BH
Senior Manager, Digital Innovation (AI)
BC Hydro
Burnaby, BC
- Full-time
…that drive measurable business value and improved outcomes. Reporting to the Director of Digital Innovation, Platforms and Analytics, the role leads a team of approximately 15 employees and…
Added 29 mins ago
A
Customer Service Experience Representative
Aviso
Vancouver, BC
- $52,000 to $60,000 CAD / year
- Full-time
Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is…
Added 29 mins ago
A
Customer Service Experience Representative
Aviso
Toronto, ON
- $52,000 to $60,000 CAD / year
- Full-time
Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is…
Added 30 mins ago
LD
Senior Electrical Hardware Engineer
Leonardo DRS
Halifax, NS
- Full-time
Reporting to the Manager, Hardware Engineering, the Senior Hardware Engineer (Power Electronics) will contribute to the design, development, integration, and verification of…
Added 30 mins ago
GT
Business Systems Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $75 to $90 CAD / hour
- Contract
Banking or financial services experience; prior experience with TD is considered valuable
Added 44 mins ago
Bilingual Manager, Analytics
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the Insurance and Securitization, in the Manager, Analytics position. In this role, you will lead a team of specialists, senior analysts, and data scientists responsible for delivering…
Added 44 mins ago
Senior Electrical Engineer Power Electronics
Leonardo DRS, Inc.
NS · Bedford, Nova
Reporting to the Manager, Hardware Engineering, the Senior Hardware Engineer (Power Electronics) will contribute to the design, development, integration, and verification of…
Added 44 mins ago
CS
Financial Analyst
Calgary Stampeder Football Club
Calgary, AB
- Full-time
The Financial Analyst will be responsible for providing financial planning and analysis and reporting to support assigned business partners in understanding the financial performance of…

Johnson Controls

Customer Quality Project Manager

AB, Canada
SA - Edmonton Orion, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Quality Project Manager

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

Competitive salary and bonus!
Paid vacation with additional paid holidays and sick time
Comprehensive benefits package including 401K, medical, dental, and vision care – available day one
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
A Day in the Life at Johnson Controls: https://on.jci.com/3CmsdwX

Position Summary

The Customer Quality Project Manager is responsible for leading customer-focused quality initiatives and driving resolution of product, manufacturing, and field performance issues throughout the project lifecycle. This role serves as the primary liaison between customers and internal cross-functional teams to ensure quality expectations are met, customer concerns are addressed, and continuous improvement actions are implemented.

The position combines project management, customer relationship management, quality engineering, and problem-solving expertise to improve customer satisfaction, reduce warranty and quality-related costs, and deliver successful project outcomes.

Key Responsibilities

Customer Quality Leadership

Serve as the primary quality contact for strategic customers and high-visibility projects.
Lead customer quality review meetings, issue resolution discussions, and executive-level communications.
Develop and maintain strong customer relationships by proactively addressing quality concerns.
Manage customer escalations through timely containment, investigation, and corrective action implementation.

Project Management

Lead customer quality projects from initiation through closure.
Develop project timelines, risk assessments, action plans, and status reporting.
Coordinate quality activities across Engineering, Manufacturing, Supply Chain, Service, and Sales organizations.
Monitor project deliverables to ensure quality objectives, customer expectations, and deadlines are achieved.

Quality Improvement & Problem Solving

Facilitate structured problem-solving activities using:
- 8D Methodology
- Root Cause Analysis (RCA)
- 5 Why Analysis
- Fishbone Diagrams
- FMEA
- Lean Six Sigma Tools
Drive corrective and preventive actions (CAPA) to eliminate recurring issues.
Validate effectiveness of implemented corrective actions.
Identify systemic quality risks and opportunities for process improvement.

Customer Issue Management

Manage customer complaints, warranty claims, and field quality concerns.
Review and analyze customer feedback, nonconformances, and field performance data.
Lead containment activities to minimize customer disruption.
Coordinate issue resolution efforts between customers, factories, suppliers, and service teams.

Data Analytics & Reporting

Develop and maintain customer quality dashboards and KPIs.
Analyze trends related to:
- Customer complaints
- Warranty performance
- Defect rates
- Cost of poor quality
- Customer satisfaction metrics
Present findings and recommendations to leadership and customers.
Utilize Power BI, Excel, and other reporting tools to communicate performance metrics.

Required Qualifications

What we look for

Required:

Minimum 3 years of direct work experience with QA systems, regulations, guidelines, and associated standards
3+ years of client engagement experience
Knowledge of QA cause and effect methodologies
Proven experience conducting Corrective and Preventative Action (CAPA) and Root Cause Analysis (RCA)
Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision
Extremely detail-oriented and analytical thinker
Able to interface directly with cross-functional teams
Strong problem identification and resolution skills
High level of proficiency with Microsoft Office, particularly Excel
Strong work ethic and positive team attitude
Clear and concise communication ability

Occasional shop environment, requiring adherence to safety policies and exercise of caution, as the environment presents many naturally occurring hazards
Ability to work and communicate with prudence, while effectively managing time, completing tasks, and working safely

Preferred:

Experience in HVAC industry

Training and/or experience in ISO 9001
Experience managing customer-facing projects and issue resolution.
Experience working in manufacturing or engineered product environments.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Apply About employer

More about this job

Responsibilities

The Customer Quality Project Manager leads customer-focused quality initiatives and manages the resolution of product and field performance issues throughout the project lifecycle. This role acts as the primary liaison between customers and internal cross-functional teams to ensure quality expectations and continuous improvement goals are met.

Requirements

Candidates must have at least 3 years of experience with QA systems, regulations, and client engagement. Proficiency in problem-solving methodologies like RCA and CAPA, along with strong analytical and communication skills, is required.

Skills

Quality assurance
Project management
8D methodology
Root cause analysis
CAPA
FMEA
Lean six sigma
Data analytics
Power BI
Excel
Problem solving
Risk assessment
Manufacturing processes
Communication

Benefits

Competitive salary
Bonus
Paid vacation
Paid holidays
Sick time
401k
Medical care
Dental care
Vision care

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Project Management
Customer Quality
8D Methodology
Root Cause Analysis
CAPA
FMEA
Lean Six Sigma
Power BI
Excel
ISO 9001
HVAC
Manufacturing
Warranty Management
KPIs
Risk Assessment
Continuous Improvement
Field Performance
Customer Satisfaction
Data Analytics

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