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Added 10 mins ago
D
Advisor, Securities
Desjardins
Mascouche, QC
- Full-time
You help develop and maintain business relationships with members and clients. You drive results to handle special information requests from clients and promote and sell specialized…
Added 10 mins ago
P
Outbound Product Manager – 12 month contract
PointClickCare
Mississauga, ON
- Contract
The Outbound Product Manager owns go-to-market execution and adoption success for assigned products and initiatives. This role defines positioning, supports launch strategy, enables sales…
Added 11 mins ago
E
Financial Analyst
EllisDon
Mississauga, ON
- Full-time
Support the Accounting Team Lead and Finance Manager by taking responsibility for the month-end close activities for Canadian and International (Ireland and U.S.) operations.
Added 11 mins ago
B
Client Service Associate, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
…1912. Known for trusted advice, strong client relationships, and disciplined investment expertise, our teams combine deep market knowledge with the strength and stability of BMO Financial…
Added 11 mins ago
B
Client Service Assistant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
…1912. Known for trusted advice, strong client relationships, and disciplined investment expertise, our teams combine deep market knowledge with the strength and stability of BMO Financial…
Added 11 mins ago
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Trust and Estate Advisor
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Vancouver, BC · Victoria, BC · FBT
- Full-time
Provides advisory-based sales and relationship management to attract, retain, and grow a portfolio of prospective and existing client relationships while delivering an exceptional client…
Added 11 mins ago
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Trust and Estate Advisor
BMO
Edmonton, AB · Enbridge
- Full-time
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Added 11 mins ago
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Senior Marketing Manager - GI Cancers
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
Integrated Campaigns: Orchestrate multi-channel campaigns that create a consistent, compelling customer experience and strengthen brand preference.
Added 11 mins ago
AC
Full-time Institutional Research Advanced Data Analyst
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Manager, Institutional Analytics and Planning, the IR Advanced Data Analyst develops predictive models, forecasts and advanced analytical tools to support strategic,…
Added 11 mins ago
M
Category Manager (National Grocery) - Mars Food & Nutrition
Mars
Bolton, ON · BOL-Mars Canada Inc.
- Full-time
Best in class learning and development support from day one, including access to our in - house Mars University.
Added 11 mins ago
TH
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The Home Depot
Canada
- Part-time
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally…
Added 11 mins ago
TH
Sales Associates Part-Time - 7160 North Bay
The Home Depot
North Bay, ON
- Part-time
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Lot Associate: Part Time - PORT COQUITLAM
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- Part-time
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Associé(e) aux ventes - Quincaillerie (Temps partiel)
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Burnaby, BC
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PT Sales Associate
Staples Inc.
Aurora, ON
- Part-time
Support all merchandising and signage standards including planograms and stocking.
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Activation Worker (Casual Part-Time)
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Part-time
…senior care in the country, delivering high-quality resident experience and care to Chinese and other Asian seniors since 1994. The organization operates 805 long-term care beds and 308…
Added 11 mins ago
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Grocery Team Leader
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Kelowna, BC
- Full-time
Walk the walk and talk the talk! Working with the Grocery Manager, you will help lead the grocery team by example, providing exceptional customer service and building a positive team…
Added 11 mins ago
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Associate Manager, Communications
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- Full-time
Be a part of Canada’s #1 charity devoted to Olympic Athletes and high-performance sport and help take Sport Philanthropy to the next level. The Canadian Olympic Foundation (COF) is the…
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Underwriter, Property & Casualty
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Added 25 mins ago
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Added 25 mins ago
Assistant Manager
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Added 25 mins ago
Senior Talent Programs Advisor
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Johnson Controls

Customer Quality Project Manager

AB, Canada
SA - Edmonton Orion, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Quality Project Manager

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

Competitive salary and bonus!
Paid vacation with additional paid holidays and sick time
Comprehensive benefits package including 401K, medical, dental, and vision care – available day one
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
A Day in the Life at Johnson Controls: https://on.jci.com/3CmsdwX

Position Summary

The Customer Quality Project Manager is responsible for leading customer-focused quality initiatives and driving resolution of product, manufacturing, and field performance issues throughout the project lifecycle. This role serves as the primary liaison between customers and internal cross-functional teams to ensure quality expectations are met, customer concerns are addressed, and continuous improvement actions are implemented.

The position combines project management, customer relationship management, quality engineering, and problem-solving expertise to improve customer satisfaction, reduce warranty and quality-related costs, and deliver successful project outcomes.

Key Responsibilities

Customer Quality Leadership

Serve as the primary quality contact for strategic customers and high-visibility projects.
Lead customer quality review meetings, issue resolution discussions, and executive-level communications.
Develop and maintain strong customer relationships by proactively addressing quality concerns.
Manage customer escalations through timely containment, investigation, and corrective action implementation.

Project Management

Lead customer quality projects from initiation through closure.
Develop project timelines, risk assessments, action plans, and status reporting.
Coordinate quality activities across Engineering, Manufacturing, Supply Chain, Service, and Sales organizations.
Monitor project deliverables to ensure quality objectives, customer expectations, and deadlines are achieved.

Quality Improvement & Problem Solving

Facilitate structured problem-solving activities using:
- 8D Methodology
- Root Cause Analysis (RCA)
- 5 Why Analysis
- Fishbone Diagrams
- FMEA
- Lean Six Sigma Tools
Drive corrective and preventive actions (CAPA) to eliminate recurring issues.
Validate effectiveness of implemented corrective actions.
Identify systemic quality risks and opportunities for process improvement.

Customer Issue Management

Manage customer complaints, warranty claims, and field quality concerns.
Review and analyze customer feedback, nonconformances, and field performance data.
Lead containment activities to minimize customer disruption.
Coordinate issue resolution efforts between customers, factories, suppliers, and service teams.

Data Analytics & Reporting

Develop and maintain customer quality dashboards and KPIs.
Analyze trends related to:
- Customer complaints
- Warranty performance
- Defect rates
- Cost of poor quality
- Customer satisfaction metrics
Present findings and recommendations to leadership and customers.
Utilize Power BI, Excel, and other reporting tools to communicate performance metrics.

Required Qualifications

What we look for

Required:

Minimum 3 years of direct work experience with QA systems, regulations, guidelines, and associated standards
3+ years of client engagement experience
Knowledge of QA cause and effect methodologies
Proven experience conducting Corrective and Preventative Action (CAPA) and Root Cause Analysis (RCA)
Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision
Extremely detail-oriented and analytical thinker
Able to interface directly with cross-functional teams
Strong problem identification and resolution skills
High level of proficiency with Microsoft Office, particularly Excel
Strong work ethic and positive team attitude
Clear and concise communication ability

Occasional shop environment, requiring adherence to safety policies and exercise of caution, as the environment presents many naturally occurring hazards
Ability to work and communicate with prudence, while effectively managing time, completing tasks, and working safely

Preferred:

Experience in HVAC industry

Training and/or experience in ISO 9001
Experience managing customer-facing projects and issue resolution.
Experience working in manufacturing or engineered product environments.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Apply About employer

More about this job

Responsibilities

The Customer Quality Project Manager leads customer-focused quality initiatives and manages the resolution of product and field performance issues throughout the project lifecycle. This role acts as the primary liaison between customers and internal cross-functional teams to ensure quality expectations and continuous improvement goals are met.

Requirements

Candidates must have at least 3 years of experience with QA systems, regulations, and client engagement. Proficiency in problem-solving methodologies like RCA and CAPA, along with strong analytical and communication skills, is required.

Skills

Quality assurance
Project management
8D methodology
Root cause analysis
CAPA
FMEA
Lean six sigma
Data analytics
Power BI
Excel
Problem solving
Risk assessment
Manufacturing processes
Communication

Benefits

Competitive salary
Bonus
Paid vacation
Paid holidays
Sick time
401k
Medical care
Dental care
Vision care

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Project Management
Customer Quality
8D Methodology
Root Cause Analysis
CAPA
FMEA
Lean Six Sigma
Power BI
Excel
ISO 9001
HVAC
Manufacturing
Warranty Management
KPIs
Risk Assessment
Continuous Improvement
Field Performance
Customer Satisfaction
Data Analytics

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