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Added 4 mins ago
W
Maintenance Supervisor
Westlake
Woodbridge, ON
- Full-time
Comply with Quality Assurance policies and procedures.
Added 19 mins ago
Quality Assurance Supervisor
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Reporting to the Senior Director & Head of Quality Canada, the successful candidate will be responsible for all areas of Quality Assurance in operations for Organigram’s Lac-Supérieur…
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Working with Production, Program Management, Supply Chain, Engineering, Quality, and Shipping and Receiving, the Master Scheduler develops executable schedules, monitors attainment,…
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(CAN) General Merchandise Associate
Walmart
Lethbridge, AB
- Full-time
4. Follows guidelines for cold chain compliance to ensure quality assurance.
Added 19 mins ago
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- $60,000 to $80,000 CAD / year
- Part-time
Ensure superior quality of all executed work and report/resolve all concerns/non-conformities in a timely and efficient manner.
Added 19 mins ago
IV
Campus Director
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New Westminster, BC
- Full-time
· Oversee compliance with the Private Training Institutions Regulatory Unit (PTIRU), Education Quality Assurance (EQA), and applicable language school and career college requirements.
Added 34 mins ago
RD
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- Full-time
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PP
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The Senior Manager, Quality Assurance & Regulatory Affairs provides leadership and direction for the Quality Assurance, Quality Management Systems (QMS) and Regulatory Affairs functions at…
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- Full-time
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Added 34 mins ago
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Senior Manager, U.S. Corporate Tax
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Added 49 mins ago
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Strong commitment to nuclear safety culture, industrial safety programs, quality assurance standards, and continuous regulatory compliance.
Added 49 mins ago
Manager, Digital Experience (.COM)
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Director, Life Underwriting
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Lead, coach and develop a high-performing team of underwriting specialists, setting clear expectations for quality, service, collaboration, learning and accountability
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RQ11674 - Systems Testing/QA Specialist - Senior
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- Contract
The Quality Assurance Specialist is responsible for the
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Added 1 hour ago
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Manager, Content Production & Operations
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…within Customer Excellence. Reporting to the Internal Agency Lead, this role is responsible for leading and developing a multidisciplinary production team and ensuring the effective…
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Serve as technical authority for survey standards, quality assurance and governance.
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…the mill to ensure we produce products that meet established quality, customer service, safety, innovation and cost metrics consistent with schedules and policies. You will ensure systems,…
Added 1 hour ago
JC
Customer Quality Project Manager
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AB · SA - Edmonton Orion
- Full-time
Lead customer quality review meetings, issue resolution discussions, and executive-level communications.
Added 1 hour ago
TT
Manager, Customer Service & Operations
The Talent Company
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $110,000 CAD / year
- Full-time
Develop and maintain standard operating procedures, quality assurance processes, training resources, and operational documentation.
Added 1 hour ago
BC
Gestionnaire, Comptabilité en Gestion Immobilière | Manager, Property Management Accounting
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- Full-time
Added 1 hour ago
T
Program Manager, Carrier Operations & Governance
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Remote, Canada
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In this role, you will lead program execution across four core pillars:
Added 1 hour ago
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Director, Facilities, Pacific Link
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Lead an integrated delivery organization across Engineering review, Construction, Supply Chain, Project Controls, Commissioning, Operations Readiness, Safety, Environment, Regulatory, Land,…

Johnson Controls

Customer Quality Project Manager

AB, Canada
SA - Edmonton Orion, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Quality Project Manager

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

Competitive salary and bonus!
Paid vacation with additional paid holidays and sick time
Comprehensive benefits package including 401K, medical, dental, and vision care – available day one
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
A Day in the Life at Johnson Controls: https://on.jci.com/3CmsdwX

Position Summary

The Customer Quality Project Manager is responsible for leading customer-focused quality initiatives and driving resolution of product, manufacturing, and field performance issues throughout the project lifecycle. This role serves as the primary liaison between customers and internal cross-functional teams to ensure quality expectations are met, customer concerns are addressed, and continuous improvement actions are implemented.

The position combines project management, customer relationship management, quality engineering, and problem-solving expertise to improve customer satisfaction, reduce warranty and quality-related costs, and deliver successful project outcomes.

Key Responsibilities

Customer Quality Leadership

Serve as the primary quality contact for strategic customers and high-visibility projects.
Lead customer quality review meetings, issue resolution discussions, and executive-level communications.
Develop and maintain strong customer relationships by proactively addressing quality concerns.
Manage customer escalations through timely containment, investigation, and corrective action implementation.

Project Management

Lead customer quality projects from initiation through closure.
Develop project timelines, risk assessments, action plans, and status reporting.
Coordinate quality activities across Engineering, Manufacturing, Supply Chain, Service, and Sales organizations.
Monitor project deliverables to ensure quality objectives, customer expectations, and deadlines are achieved.

Quality Improvement & Problem Solving

Facilitate structured problem-solving activities using:
- 8D Methodology
- Root Cause Analysis (RCA)
- 5 Why Analysis
- Fishbone Diagrams
- FMEA
- Lean Six Sigma Tools
Drive corrective and preventive actions (CAPA) to eliminate recurring issues.
Validate effectiveness of implemented corrective actions.
Identify systemic quality risks and opportunities for process improvement.

Customer Issue Management

Manage customer complaints, warranty claims, and field quality concerns.
Review and analyze customer feedback, nonconformances, and field performance data.
Lead containment activities to minimize customer disruption.
Coordinate issue resolution efforts between customers, factories, suppliers, and service teams.

Data Analytics & Reporting

Develop and maintain customer quality dashboards and KPIs.
Analyze trends related to:
- Customer complaints
- Warranty performance
- Defect rates
- Cost of poor quality
- Customer satisfaction metrics
Present findings and recommendations to leadership and customers.
Utilize Power BI, Excel, and other reporting tools to communicate performance metrics.

Required Qualifications

What we look for

Required:

Minimum 3 years of direct work experience with QA systems, regulations, guidelines, and associated standards
3+ years of client engagement experience
Knowledge of QA cause and effect methodologies
Proven experience conducting Corrective and Preventative Action (CAPA) and Root Cause Analysis (RCA)
Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision
Extremely detail-oriented and analytical thinker
Able to interface directly with cross-functional teams
Strong problem identification and resolution skills
High level of proficiency with Microsoft Office, particularly Excel
Strong work ethic and positive team attitude
Clear and concise communication ability

Occasional shop environment, requiring adherence to safety policies and exercise of caution, as the environment presents many naturally occurring hazards
Ability to work and communicate with prudence, while effectively managing time, completing tasks, and working safely

Preferred:

Experience in HVAC industry

Training and/or experience in ISO 9001
Experience managing customer-facing projects and issue resolution.
Experience working in manufacturing or engineered product environments.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Apply About employer

More about this job

Responsibilities

The Customer Quality Project Manager leads customer-focused quality initiatives and manages the resolution of product and field performance issues throughout the project lifecycle. This role acts as the primary liaison between customers and internal cross-functional teams to ensure quality expectations and continuous improvement goals are met.

Requirements

Candidates must have at least 3 years of experience with QA systems, regulations, and client engagement. Proficiency in problem-solving methodologies like RCA and CAPA, along with strong analytical and communication skills, is required.

Skills

Quality assurance
Project management
8D methodology
Root cause analysis
CAPA
FMEA
Lean six sigma
Data analytics
Power BI
Excel
Problem solving
Risk assessment
Manufacturing processes
Communication

Benefits

Competitive salary
Bonus
Paid vacation
Paid holidays
Sick time
401k
Medical care
Dental care
Vision care

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Project Management
Customer Quality
8D Methodology
Root Cause Analysis
CAPA
FMEA
Lean Six Sigma
Power BI
Excel
ISO 9001
HVAC
Manufacturing
Warranty Management
KPIs
Risk Assessment
Continuous Improvement
Field Performance
Customer Satisfaction
Data Analytics

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