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Added 22 mins ago
J
e-Emphasys ERP Techno-Functional Expert
Jobgether
Canada
- $105,000 to $125,000 CAD / year
- Full-time
…enhancing enterprise resource planning solutions across finance, supply chain, and operational functions. Acting as a bridge between business stakeholders and global technical teams, you…
Added 37 mins ago
C&
Commodity Manager
Communications & Power Industries (CPI)
Georgetown, ON
- From $100,000 CAD / year
- Full-time
Working closely with Engineering, Operations, Quality, and Program Management, you will lead supplier negotiations, outsourcing initiatives, and dual-sourcing strategies. The role combines…
Added 1 hour ago
B
Buyer, Equipment and Data Centre Sourcing
Bell
Regina, SK
- Full-time
…with sourcing requirements; compare pricing, commercial terms, lead times, payment terms, warranty coverage, logistics assumptions, exclusions, and total cost; document clarifications and…
Added 1 hour ago
D
Senior Financial Analyst
DCM
Brampton, ON
- $80,133 to $100,166 CAD / year
- Full-time
Build strong relationships with Operations, Supply Chain, Sales, and corporate finance to improve financial awareness and accountability
Added 2 hours ago
CG
Operations Manager - Yard and Asset
ConeTec Group
Surrey, BC
- Full-time
A diploma or degree in operations, supply chain, business, engineering, or a related field
Added 2 hours ago
S
DCN Project Director
SLB
Calgary, AB
- Full-time
Effective coordination between construction, project controls, supply chain, and technical teams.
Added 2 hours ago
S
DCN Design for Manufacturing Engineer
SLB
Calgary, AB
- Full-time
Experience working within cross-functional teams, including Engineering, Manufacturing, Quality, Supply Chain, and Suppliers.
Added 2 hours ago
S
DCN Project Engineering Manager
SLB
Calgary, AB
- Full-time
Will work closely with Sales, Project Manager, other Project Services, Supply Chain, Quality, and Manufacturing Plant to execute the Product Delivery / Project in accordance with the as…
Added 2 hours ago
IS
Production Controller- Ship Repair
Irving Shipbuilding
Halifax, NS
- Full-time
Verify material availability and escalate with Supply Chain on priority material requirements.
Added 2 hours ago
PT
Director, Product Engineering
ProFound Talent Inc.
AB · Edmonton, AB
- Full-time
Partner cross-functionally with operations, supply chain, sales, and service to ensure engineering deliverables align with commercial and operational realities.
Added 2 hours ago
HE
Project Supply Chain Manager
Hitachi Energy
Montreal, QC · Saint-Laurent, QC
- Full-time
…across multiple categories of goods and services, supporting supply chain operations through sourcing strategy development, supplier management, contract negotiation, and procurement…
Added 2 hours ago
S
DCN Design for Manufacturing Engineer
SLB
Calgary, AB
- Full-time
Experience working within cross-functional teams, including Engineering, Manufacturing, Quality, Supply Chain, and Suppliers.
Added 2 hours ago
QH
Unit Communications Clerk (UCC) / Material Analyst- Belleville Operating Room
Quinte Health
Belleville, ON
- Full-time
…staff, and maintaining accurate unit records - with specialized supply chain and material management…
Added 2 hours ago
J&
Senior Director, Acquisitions & Divestitures (A&D) Finance, Orthopedics
Johnson & Johnson
NB · Brunswick, NB
- Full-time
Lead and oversee objective financial and business analyses of new acquisitions, partnering relationships (i.e. options, licenses, equity investments, etc.), and divestitures, ensuring…
Added 2 hours ago
D
Senior Product Manager, Echo MS
Danaher
Concord, ON
- $130,000 to $150,000 CAD / year
- Full-time
…including ROI, assumptions, risks, and resource requests, and lead build/partner/buy assessments for Echo MS+ and related…
Added 3 hours ago
LD
Senior Electrical Engineer Power Electronics
Leonardo DRS
Bedford, NS
- Full-time
Work collaboratively with Manufacturing, Supply Chain and Program Management to achieve material and labour design-to-cost targets.
Added 3 hours ago
'
Forward Deployment Engineer
''
Toronto, ON
- Full-time
Nice to have: McCain commercial domain experience in Sales, Marketing, Manufacturing, or Supply Chain; CPG or food-service experience; knowledge-engineering instincts; familiarity with the…
Added 4 hours ago
C
Staff Technical Program Manager, Data Center New Product Introduction
Cerebras
Canada
- Full-time
Cerebras is seeking a Staff Technical Program Manager to lead Data Center New Product Introduction (NPI), preparing new AI systems and infrastructure designs for reliable deployment at…
Added 4 hours ago
C
Staff Technical Program Manager, Data Center Data & Tooling
Cerebras
Canada
- Full-time
…across facility design, power and cooling, hardware, networking, supply chain, deployment, and operations to deliver reliable capacity. As our infrastructure expands, we are building the…
Added 4 hours ago
SE
Supplier Quality Engineer
Siemens Energy
Oakville, ON
- Full-time
Join the Supplier Quality & Development team, a global organization committed to building a resilient, high-performing supply chain. We work collaboratively with suppliers and…
Added 4 hours ago
SI
DUTY MANAGER, GSE Mechanic
Swissport International AG
Winnipeg, MB
- Full-time
Lead contract negotiations, identify new suppliers and sources of supply, evaluate supplier programs and solutions, and manage supplier relationships to ensure quality, cost-effectiveness,…
Added 4 hours ago
US
Delivery Driver
UPS Supply Chain Solutions
St. Catharines, ON · CA - ST. CATHARINES CENTER (ONSTC)
- Full-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 4 hours ago
US
Warehouse W2 MHE
UPS Supply Chain Solutions
Burlington, ON
- Full-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 4 hours ago
A
Product Development Lead
ARC'TERYX
North Vancouver, BC
- Full-time
As the Product Development Lead, you lead a specialized team of Product Developers through the development of our most technical products. Your efforts focus on managing a product from…
Added 4 hours ago
IC
Corporate Sustainability Manager
Irving Consumer Products
Toronto, ON
- Full-time
…more than 1 billion trees since 1957, and the Irving Forest Supply Chain, which includes Irving Consumer Products, was declared carbon neutral for the first time in 2020 and each full year…

Johnson Controls

Customer Quality Project Manager

AB, Canada
SA - Edmonton Orion, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Quality Project Manager

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

Competitive salary and bonus!
Paid vacation with additional paid holidays and sick time
Comprehensive benefits package including 401K, medical, dental, and vision care – available day one
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
A Day in the Life at Johnson Controls: https://on.jci.com/3CmsdwX

Position Summary

The Customer Quality Project Manager is responsible for leading customer-focused quality initiatives and driving resolution of product, manufacturing, and field performance issues throughout the project lifecycle. This role serves as the primary liaison between customers and internal cross-functional teams to ensure quality expectations are met, customer concerns are addressed, and continuous improvement actions are implemented.

The position combines project management, customer relationship management, quality engineering, and problem-solving expertise to improve customer satisfaction, reduce warranty and quality-related costs, and deliver successful project outcomes.

Key Responsibilities

Customer Quality Leadership

Serve as the primary quality contact for strategic customers and high-visibility projects.
Lead customer quality review meetings, issue resolution discussions, and executive-level communications.
Develop and maintain strong customer relationships by proactively addressing quality concerns.
Manage customer escalations through timely containment, investigation, and corrective action implementation.

Project Management

Lead customer quality projects from initiation through closure.
Develop project timelines, risk assessments, action plans, and status reporting.
Coordinate quality activities across Engineering, Manufacturing, Supply Chain, Service, and Sales organizations.
Monitor project deliverables to ensure quality objectives, customer expectations, and deadlines are achieved.

Quality Improvement & Problem Solving

Facilitate structured problem-solving activities using:
- 8D Methodology
- Root Cause Analysis (RCA)
- 5 Why Analysis
- Fishbone Diagrams
- FMEA
- Lean Six Sigma Tools
Drive corrective and preventive actions (CAPA) to eliminate recurring issues.
Validate effectiveness of implemented corrective actions.
Identify systemic quality risks and opportunities for process improvement.

Customer Issue Management

Manage customer complaints, warranty claims, and field quality concerns.
Review and analyze customer feedback, nonconformances, and field performance data.
Lead containment activities to minimize customer disruption.
Coordinate issue resolution efforts between customers, factories, suppliers, and service teams.

Data Analytics & Reporting

Develop and maintain customer quality dashboards and KPIs.
Analyze trends related to:
- Customer complaints
- Warranty performance
- Defect rates
- Cost of poor quality
- Customer satisfaction metrics
Present findings and recommendations to leadership and customers.
Utilize Power BI, Excel, and other reporting tools to communicate performance metrics.

Required Qualifications

What we look for

Required:

Minimum 3 years of direct work experience with QA systems, regulations, guidelines, and associated standards
3+ years of client engagement experience
Knowledge of QA cause and effect methodologies
Proven experience conducting Corrective and Preventative Action (CAPA) and Root Cause Analysis (RCA)
Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision
Extremely detail-oriented and analytical thinker
Able to interface directly with cross-functional teams
Strong problem identification and resolution skills
High level of proficiency with Microsoft Office, particularly Excel
Strong work ethic and positive team attitude
Clear and concise communication ability

Occasional shop environment, requiring adherence to safety policies and exercise of caution, as the environment presents many naturally occurring hazards
Ability to work and communicate with prudence, while effectively managing time, completing tasks, and working safely

Preferred:

Experience in HVAC industry

Training and/or experience in ISO 9001
Experience managing customer-facing projects and issue resolution.
Experience working in manufacturing or engineered product environments.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Apply About employer

More about this job

Responsibilities

The Customer Quality Project Manager leads customer-focused quality initiatives and manages the resolution of product and field performance issues throughout the project lifecycle. This role acts as the primary liaison between customers and internal cross-functional teams to ensure quality expectations and continuous improvement goals are met.

Requirements

Candidates must have at least 3 years of experience with QA systems, regulations, and client engagement. Proficiency in problem-solving methodologies like RCA and CAPA, along with strong analytical and communication skills, is required.

Skills

Quality assurance
Project management
8D methodology
Root cause analysis
CAPA
FMEA
Lean six sigma
Data analytics
Power BI
Excel
Problem solving
Risk assessment
Manufacturing processes
Communication

Benefits

Competitive salary
Bonus
Paid vacation
Paid holidays
Sick time
401k
Medical care
Dental care
Vision care

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Project Management
Customer Quality
8D Methodology
Root Cause Analysis
CAPA
FMEA
Lean Six Sigma
Power BI
Excel
ISO 9001
HVAC
Manufacturing
Warranty Management
KPIs
Risk Assessment
Continuous Improvement
Field Performance
Customer Satisfaction
Data Analytics

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