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Added 3 mins ago
CQ
Customer Care Specialist
Culligan Quench
Toronto, ON · Woodbridge, ON
- Full-time
…water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long…
Added 3 mins ago
JI
Boom Truck Driver, Class 3E
J.D. Irving, Limited
Sussex, NB
- Full-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 3 mins ago
B
Cleaning Supervisor
BGIS
Calgary, AB
- Full-time
…management of the site Cleaners. Reporting to the Property Manager, the Area Supervisor is to set high standards for cleaning and to ensure those standards are met. They are to maintain and…
Added 17 mins ago
SCM Category Manager, Pipeline Construction
Trans Mountain
Calgary, AB
Reports to: Director, Supply Chain Management, Pacific Link
Added 17 mins ago
S
Outbound Warehouse Manager
Sysco
Mississauga, ON · Sysco Central Ontario
- Full-time
Our Identity: Together we define our future of foodservice and supply chain
Added 17 mins ago
BH
Assistant General Manager - Lupo Italian
Banff Hospitality Collective
Banff, AB
- Full-time
The Assistant General Manager contributes to the success of Banff Hospitality Collective by participating in the management of the daily operations of the restaurant, including the…
Added 17 mins ago
Materials Management Aide
Winnipeg Regional Health Authority
Selkirk, MB
Under the direction of the Clinical Team Manager, the Material Management Aide carries out the warehousing and distribution of materials to all areas of the Interlake- Eastern Regional…
Added 17 mins ago
SI
Intern - Internal Audit
Saputo Inc.
Montreal, QC · Head Office - Corporate
- Full-time
Provide periodic updates to the responsible Manager on the status of assigned work;
Added 18 mins ago
BH
Assistant General Manager - Lupo Italian
Banff Hospitality Collective
Banff, AB
- Full-time
The Assistant General Manager contributes to the success of Banff Hospitality Collective by participating in the management of the daily operations of the restaurant, including the…
Added 18 mins ago
RS
Opportunités d’emploi – Techniciens diesel
Ryder System, Inc.
Ottawa, ON · Vanier, ON
- Full-time
Added 33 mins ago
NH
Operations Manager
NOVO Health Services
Burlington, ON
- Full-time
NOVO Health Services is seeking a strategic and experienced Operations Manager to lead courier and trucking operations across our New Hampshire market, ensuring safe, efficient, and…
Added 33 mins ago
CI
Senior Manager, ERP
Calian in Space & Technology
Ottawa, ON
- Full-time
We are looking for a Senior Manager, Enterprise Resource Planning (ERP) to lead the strategy, delivery, support, governance, and continuous improvement of Calian’s ERP and HRIS ecosystem,…
Added 47 mins ago
Demand Planning & Inventory Control - Demand Planner I
EQI
Canada
…customer service. This position will report to the Demand Planning Manager as part of the Operations Department at EQI. To be successful, a high level of collaboration will be required…
Added 47 mins ago
V
Category Manager - Logistics / Chef de Catégorie - Logistique
Vention
Montreal, QC
- Full-time
Identify supply risks (capacity, financial health, geography) and set up mitigation plans.
Added 47 mins ago
AI
Territory Sales Manager
AFC Industries
Saint-Magloire, QC · L'Islet, Quebec
- Full-time
AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants,…
Added 1 hour ago
PP
Senior Manager, Quality Assurance & RA
Piramal Pharma Ltd
Aurora, ON
- Full-time
…Pharmaceutical Development services, Clinical Trial Supplies, Commercial supply of APIs and Finished dosage forms. We also offer specialized services like development and manufacture of…
Added 1 hour ago
A
Manager, Logistics and Distribution
Alterra
AB · CMH - Alberta
- Full-time
The Manager, Logistics & Distribution oversees a cross-dock/warehouse space of around 2,500 sq ft and plays a pivotal role in driving the transformation of CMH's logistics operations,…
Added 1 hour ago
GE
Afternoon Warehouse Manager - Distribution Centre
Gerrie Electric Wholesale Ltd.
Burlington, ON
- Internship
The Warehouse Manager leads and manages day-to-day warehouse operations to ensure products are received, stored, and shipped accurately and on time while maintaining safety standards,…
Added 1 hour ago
Environmental Health and Safety Specialist
Cargill
High River, AB
…responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for…
Added 1 hour ago
SA
Advertising Sales Manager
Samsung Ads Canada
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
We are currently looking for a talented Sales Manager (IC) focused on growing revenue and building new relationships with assigned agencies and advertisers. The ideal candidate should have…
Added 1 hour ago
DR
Yard and Warehouse Manager - Burnaby
DMC Recruitment Group
Calgary, AB
- Full-time
DMC Recruitment Group is partnering with a well-established and respected building materials supplier to recruit an experienced Yard & Warehouse Manager for its Burnaby operation.
Added 1 hour ago
R
Technical Field Lead
RigUp
ON · Ontario, Canada
- Contract
Act as the on-the-ground technical lead with County staff, alongside the Project Manager
Added 1 hour ago
EE
Supply Chain Manager
Expert Executive Recruiters (EER Global)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
An established manufacturing and technology organization is seeking a strategic and hands-on Supply Chain Manager to oversee end-to-end supply chain operations at its North York facility.…
Added 1 hour ago
CS
Maintenance Manager
CQ Search Group Ltd.
Oshawa, ON · Greater Oshawa Metropolitan Area
- $125,000 to $140,000 CAD / year
- Full-time
Our client, a manufacturing operation in the Greater Oshawa Area, is seeking a Maintenance Manager to lead its maintenance and reliability function in a unionized environment. You will be…
Added 1 hour ago
GD
Subcontract Program Manager
General Dynamics Mission Systems–Canada
Ottawa, ON
- $125,000 to $165,000 CAD / year
- Full-time
Reporting to a Program Manager, the SPM will be accountable throughout the pre-contract and post-contract award lifecycle and will coordinate closely with program, engineering, supply…

Johnson Controls

Customer Quality Project Manager

AB, Canada
SA - Edmonton Orion, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Quality Project Manager

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

Competitive salary and bonus!
Paid vacation with additional paid holidays and sick time
Comprehensive benefits package including 401K, medical, dental, and vision care – available day one
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
A Day in the Life at Johnson Controls: https://on.jci.com/3CmsdwX

Position Summary

The Customer Quality Project Manager is responsible for leading customer-focused quality initiatives and driving resolution of product, manufacturing, and field performance issues throughout the project lifecycle. This role serves as the primary liaison between customers and internal cross-functional teams to ensure quality expectations are met, customer concerns are addressed, and continuous improvement actions are implemented.

The position combines project management, customer relationship management, quality engineering, and problem-solving expertise to improve customer satisfaction, reduce warranty and quality-related costs, and deliver successful project outcomes.

Key Responsibilities

Customer Quality Leadership

Serve as the primary quality contact for strategic customers and high-visibility projects.
Lead customer quality review meetings, issue resolution discussions, and executive-level communications.
Develop and maintain strong customer relationships by proactively addressing quality concerns.
Manage customer escalations through timely containment, investigation, and corrective action implementation.

Project Management

Lead customer quality projects from initiation through closure.
Develop project timelines, risk assessments, action plans, and status reporting.
Coordinate quality activities across Engineering, Manufacturing, Supply Chain, Service, and Sales organizations.
Monitor project deliverables to ensure quality objectives, customer expectations, and deadlines are achieved.

Quality Improvement & Problem Solving

Facilitate structured problem-solving activities using:
- 8D Methodology
- Root Cause Analysis (RCA)
- 5 Why Analysis
- Fishbone Diagrams
- FMEA
- Lean Six Sigma Tools
Drive corrective and preventive actions (CAPA) to eliminate recurring issues.
Validate effectiveness of implemented corrective actions.
Identify systemic quality risks and opportunities for process improvement.

Customer Issue Management

Manage customer complaints, warranty claims, and field quality concerns.
Review and analyze customer feedback, nonconformances, and field performance data.
Lead containment activities to minimize customer disruption.
Coordinate issue resolution efforts between customers, factories, suppliers, and service teams.

Data Analytics & Reporting

Develop and maintain customer quality dashboards and KPIs.
Analyze trends related to:
- Customer complaints
- Warranty performance
- Defect rates
- Cost of poor quality
- Customer satisfaction metrics
Present findings and recommendations to leadership and customers.
Utilize Power BI, Excel, and other reporting tools to communicate performance metrics.

Required Qualifications

What we look for

Required:

Minimum 3 years of direct work experience with QA systems, regulations, guidelines, and associated standards
3+ years of client engagement experience
Knowledge of QA cause and effect methodologies
Proven experience conducting Corrective and Preventative Action (CAPA) and Root Cause Analysis (RCA)
Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision
Extremely detail-oriented and analytical thinker
Able to interface directly with cross-functional teams
Strong problem identification and resolution skills
High level of proficiency with Microsoft Office, particularly Excel
Strong work ethic and positive team attitude
Clear and concise communication ability

Occasional shop environment, requiring adherence to safety policies and exercise of caution, as the environment presents many naturally occurring hazards
Ability to work and communicate with prudence, while effectively managing time, completing tasks, and working safely

Preferred:

Experience in HVAC industry

Training and/or experience in ISO 9001
Experience managing customer-facing projects and issue resolution.
Experience working in manufacturing or engineered product environments.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Apply About employer

More about this job

Responsibilities

The Customer Quality Project Manager leads customer-focused quality initiatives and manages the resolution of product and field performance issues throughout the project lifecycle. This role acts as the primary liaison between customers and internal cross-functional teams to ensure quality expectations and continuous improvement goals are met.

Requirements

Candidates must have at least 3 years of experience with QA systems, regulations, and client engagement. Proficiency in problem-solving methodologies like RCA and CAPA, along with strong analytical and communication skills, is required.

Skills

Quality assurance
Project management
8D methodology
Root cause analysis
CAPA
FMEA
Lean six sigma
Data analytics
Power BI
Excel
Problem solving
Risk assessment
Manufacturing processes
Communication

Benefits

Competitive salary
Bonus
Paid vacation
Paid holidays
Sick time
401k
Medical care
Dental care
Vision care

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Project Management
Customer Quality
8D Methodology
Root Cause Analysis
CAPA
FMEA
Lean Six Sigma
Power BI
Excel
ISO 9001
HVAC
Manufacturing
Warranty Management
KPIs
Risk Assessment
Continuous Improvement
Field Performance
Customer Satisfaction
Data Analytics

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