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Added 3 mins ago
FG
General Manager, Aerial Drone Operations
Flaman Group of Companies
Saskatoon, SK
- Full-time
This is an exciting opportunity for a leader who is passionate about innovation, aviation technology, agriculture, industrial services, and the commercial application of drone technology.
Added 3 mins ago
HG
Building Supplies Assistant Manager
Homestar Group
Quispamsis, NB
- Full-time
…requires someone who is proactive, dependable, and comfortable working in a hands-on warehouse…
Added 3 mins ago
CL
Parts & Warehouse Coordinator
Comairco, LLC
Sudbury, ON · Greater Sudbury, ON
- Full-time
Family-oriented work environment that encourages the development of talent.
Added 3 mins ago
N
Consultant Space Infrastructure - Montreal
NovaSpace
Montreal, QC
- Full-time
…across industry and government. All of this creates a dynamic environment at Novaspace, full of opportunities to grow and hone your…
Added 3 mins ago
E
IT Desktop Support
Evertz
Burlington, ON
- Full-time
…interpersonal skills and be willing to work as part of a small yet hard working team. The office location is based in Burlington,…
Added 3 mins ago
WS
Contrôleur Financier / Financial Controller
Walter Surface Technologies
Montreal, QC
- Full-time
For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety…
Added 3 mins ago
WO
Supervisor/Charge (Point of Care Testing & Specimen Management) - Corporate Lab Admin-- Multiple Sites
William Osler Health System
Brampton, ON
- Full-time
Manages workload effectively and efficiently, working with team members to identify and solve problems, meet deadlines and set priorities
Added 3 mins ago
BG
Operations Support Specialist (Canada West)
Boyd Group Services
Calgary, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · MB · Saskatoon, SK
- Full-time
At Boyd Autobody & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass…
Added 3 mins ago
WM
Equipment Operator
Waste Management, Inc. (WM)
Cranbrook, BC
- Full-time
…opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a…
Added 3 mins ago
A
Facilities Maintenance - Future Opportunity
ATCO
ON · ON, Canada
- Full-time
· 3 or more years’ experience in a similar position and environment
Added 3 mins ago
TA
Senior Associate, Corporate Development
Top Aces
Dorval, QC
- Full-time
Top Aces is a privately owned, Montreal-based global leader in aerospace and defence founded in 2000 by three former Royal Canadian Air Force CF-18 fighter pilots. We provide advanced…
Added 3 mins ago
CI
Student Intern, Supply Chain Management | Strategic Sourcing | Value Creation
Celestica International LP
Toronto, ON
- $23 to $30 CAD / hour
As a global technology leader, Celestica designs, engineers, and manufactures industry-leading products and services that drive customer success and market advancement. Headquartered in…
Added 3 mins ago
Director, Pharmacare and Extended Health Benefits
The Government of Nova Scotia
Halifax, NS
This opportunity is well suited to a collaborative and decisive leader who can connect policy, operations, financial stewardship and client experience. You will guide experienced teams,…
Added 3 mins ago
Business Development Manager, Advanced Integrity Division
ROSEN-Group
Calgary, AB
The ROSEN Group is a global leader in providing cutting-edge solutions in all areas of the integrity process chain. Since its origins as a one-man business in 1981, ROSEN has rapidly grown…
Added 19 mins ago
FB
Operations Manager, Virtual Services
Farm Business Consultants
London, ON
- Other
Harvest is a Canadian Leader in business services and integrated financial, tax, and estate planning solutions. For more than 25 years, we have partnered with small business and farm…
Added 19 mins ago
FB
Operations Manager, Virtual Services
Farm Business Consultants
Calgary, AB
- Other
Harvest is a Canadian Leader in business services and integrated financial, tax, and estate planning solutions. For more than 25 years, we have partnered with small business and farm…
Added 19 mins ago
Engineering Lead Post Booking Optimization - Toronto, ON
Flight Centre
ON
…platform that operates safely, autonomously, and at scale. Working across both hotel and air, you'll play a critical role in modernizing travel technology, driving innovation, and…
Added 19 mins ago
AT
Dozer Operator
Arrow Transportation Systems Inc.
Princeton, BC · BC
- Temporary
Enjoys working in a fast-paced environment as a member of a team
Added 19 mins ago
AT
Fuel Transloader
Arrow Transportation Systems Inc.
Fort Saskatchewan, AB
- Full-time
Solid interpersonal skills that allow one to work effectively in a diverse working environment.
Added 19 mins ago
WO
Supervisor/Charge (Point of Care Testing & Specimen Management) - Corporate Lab Admin-- Multiple Sites
William Osler Health System
Brampton, ON
- Full-time
Manages workload effectively and efficiently, working with team members to identify and solve problems, meet deadlines and set priorities
Added 19 mins ago
MM
Oliver Wyman Actuarial - Consultant - Life Practice
Marsh McLennan
Toronto, ON
- Full-time
Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.…
Added 19 mins ago
OT
Manager, Communications & Public Affairs
Open Text Corporation
Mississauga, ON · Toronto, ON · Waterloo, ON
- Other
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 34 mins ago
CM
Manager - Centre for Community Workforce Development (Terrace)
Coast Mountain College
Terrace, BC
- Full-time
With deep experience in the complexities of the post-secondary system and communities, the Manager is an inclusive leader, with a “can do” mindset and a sense of adventure and integrity…
Added 34 mins ago
WO
Supervisor/Charge (Point of Care Testing & Specimen Management) - Corporate Lab Admin-- Multiple Sites
William Osler Health System
Brampton, ON
- Full-time
Manages workload effectively and efficiently, working with team members to identify and solve problems, meet deadlines and set priorities
Added 34 mins ago
CM
Analytical Lab Intern
Cyclic Materials
Kingston, ON
- Contract
Founded in 2021, Cyclic Materials has rapidly become a category leader in rare earth recovery, achieving commercial operations in less than five years. We currently operate facilities in…

Johnson Controls

Customer Quality Project Manager

AB, Canada
SA - Edmonton Orion, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Quality Project Manager

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

Competitive salary and bonus!
Paid vacation with additional paid holidays and sick time
Comprehensive benefits package including 401K, medical, dental, and vision care – available day one
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
A Day in the Life at Johnson Controls: https://on.jci.com/3CmsdwX

Position Summary

The Customer Quality Project Manager is responsible for leading customer-focused quality initiatives and driving resolution of product, manufacturing, and field performance issues throughout the project lifecycle. This role serves as the primary liaison between customers and internal cross-functional teams to ensure quality expectations are met, customer concerns are addressed, and continuous improvement actions are implemented.

The position combines project management, customer relationship management, quality engineering, and problem-solving expertise to improve customer satisfaction, reduce warranty and quality-related costs, and deliver successful project outcomes.

Key Responsibilities

Customer Quality Leadership

Serve as the primary quality contact for strategic customers and high-visibility projects.
Lead customer quality review meetings, issue resolution discussions, and executive-level communications.
Develop and maintain strong customer relationships by proactively addressing quality concerns.
Manage customer escalations through timely containment, investigation, and corrective action implementation.

Project Management

Lead customer quality projects from initiation through closure.
Develop project timelines, risk assessments, action plans, and status reporting.
Coordinate quality activities across Engineering, Manufacturing, Supply Chain, Service, and Sales organizations.
Monitor project deliverables to ensure quality objectives, customer expectations, and deadlines are achieved.

Quality Improvement & Problem Solving

Facilitate structured problem-solving activities using:
- 8D Methodology
- Root Cause Analysis (RCA)
- 5 Why Analysis
- Fishbone Diagrams
- FMEA
- Lean Six Sigma Tools
Drive corrective and preventive actions (CAPA) to eliminate recurring issues.
Validate effectiveness of implemented corrective actions.
Identify systemic quality risks and opportunities for process improvement.

Customer Issue Management

Manage customer complaints, warranty claims, and field quality concerns.
Review and analyze customer feedback, nonconformances, and field performance data.
Lead containment activities to minimize customer disruption.
Coordinate issue resolution efforts between customers, factories, suppliers, and service teams.

Data Analytics & Reporting

Develop and maintain customer quality dashboards and KPIs.
Analyze trends related to:
- Customer complaints
- Warranty performance
- Defect rates
- Cost of poor quality
- Customer satisfaction metrics
Present findings and recommendations to leadership and customers.
Utilize Power BI, Excel, and other reporting tools to communicate performance metrics.

Required Qualifications

What we look for

Required:

Minimum 3 years of direct work experience with QA systems, regulations, guidelines, and associated standards
3+ years of client engagement experience
Knowledge of QA cause and effect methodologies
Proven experience conducting Corrective and Preventative Action (CAPA) and Root Cause Analysis (RCA)
Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision
Extremely detail-oriented and analytical thinker
Able to interface directly with cross-functional teams
Strong problem identification and resolution skills
High level of proficiency with Microsoft Office, particularly Excel
Strong work ethic and positive team attitude
Clear and concise communication ability

Occasional shop environment, requiring adherence to safety policies and exercise of caution, as the environment presents many naturally occurring hazards
Ability to work and communicate with prudence, while effectively managing time, completing tasks, and working safely

Preferred:

Experience in HVAC industry

Training and/or experience in ISO 9001
Experience managing customer-facing projects and issue resolution.
Experience working in manufacturing or engineered product environments.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Apply About employer

More about this job

Responsibilities

The Customer Quality Project Manager leads customer-focused quality initiatives and manages the resolution of product and field performance issues throughout the project lifecycle. This role acts as the primary liaison between customers and internal cross-functional teams to ensure quality expectations and continuous improvement goals are met.

Requirements

Candidates must have at least 3 years of experience with QA systems, regulations, and client engagement. Proficiency in problem-solving methodologies like RCA and CAPA, along with strong analytical and communication skills, is required.

Skills

Quality assurance
Project management
8D methodology
Root cause analysis
CAPA
FMEA
Lean six sigma
Data analytics
Power BI
Excel
Problem solving
Risk assessment
Manufacturing processes
Communication

Benefits

Competitive salary
Bonus
Paid vacation
Paid holidays
Sick time
401k
Medical care
Dental care
Vision care

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Project Management
Customer Quality
8D Methodology
Root Cause Analysis
CAPA
FMEA
Lean Six Sigma
Power BI
Excel
ISO 9001
HVAC
Manufacturing
Warranty Management
KPIs
Risk Assessment
Continuous Improvement
Field Performance
Customer Satisfaction
Data Analytics

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