Jobs in Canada

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Added 18 mins ago
LI
Maintenance Worker Part Time Day
Loblaws Inc.
Winnipeg, MB
- Part-time
As a colleague in one of our stores, you will have an immediate impact on sales and customer satisfaction by:
Added 18 mins ago
FB
Bulk Clerk Part Time Day Greenlight Requisition
Fortinos Brampton Quarry Edge (1000575234 Ontario Ltd)
Brampton, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 18 mins ago
FB
Meat Cutter Part Time Day
Fortinos Brampton Quarry Edge (1000575234 Ontario Ltd)
Brampton, ON
- Part-time
…staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a…
Added 18 mins ago
BY
Deli Clerk Part Time Day Greenlight Requisition
Brierley's YIG Gloucester (1000273837 Ontario Inc)
Gloucester, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 18 mins ago
LI
Épicerie Commis temps partiel nuit Embauche feu vert
Loblaws Inc.
Saint-Hyacinthe, QC
- Part-time
La capacité de déplacer jusqu’à 50 lb et à être constamment en déplacement pendant un quart de travail complet
Added 18 mins ago
LI
Épicerie Commis temps partiel jour Embauche feu vert
Loblaws Inc.
Beloeil, QC
- Part-time
La capacité de déplacer jusqu’à 50 lb et à être constamment en déplacement pendant un quart de travail complet
Added 18 mins ago
LI
HMR Clerk Part Time Night
Loblaws Inc.
Aurora, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 26 mins ago
Sales Associate
Laura Canada
Toronto, ON
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships…
Added 9 days ago
M
Seasonal Associate - Charlottetown
Mark's
Charlottetown, PE
- Part-time
…position! You will rotate between the frontline, cashier, and our customer service…
Added 1 month ago
CH
Hotel Housekeeping Manager
Crescent Hotels
ON
- Full-time
Must have the ability to communicate in English
Added 12 mins ago
RG
Food Service / Environmental Service-Manager
Responsive Group Inc.
Prescott, ON
- Full-time
Ongoing delivery of customer service with staff, residents, families, and the public
Added 12 mins ago
AC
Budtender
Atlantic Cultivation
Grand Falls-Windsor, NL
- Part-time
Providing high quality customer service to all customers, ensuring each customer leaves with the products they came in for, or an alternative substitute we have available in-store.
Added 12 mins ago
CH
Houseperson
Crescent Hotels & Resorts
London, ON
- Full-time
…clean, guest requests are fulfilled, and consistent high quality customer service is delivered by providing attentive, courteous, and efficient service to all guests. You will be working…
Added 12 mins ago
CH
Hotel Housekeeping Manager
Crescent Hotels & Resorts
Mississauga, ON
- Full-time
Must have the ability to communicate in English
Added 12 mins ago
CH
Laundry Attendant
Crescent Hotels & Resorts
AB · Edmonton, AB
- Full-time
Must have the ability to communicate in English
Added 27 mins ago
AG
Retail merchandiser
Aline Greeting Cards
Wainwright, AB
- Full-time
Added 27 mins ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Avonlea, SK
- Full-time
Valid driver's license required
Added 36 mins ago
WC
(CAN) Food & Consumables Team Lead
Wal-Mart Canada Corp
Prince Albert, SK
- Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 36 mins ago
WC
(CAN) Food & Consumables Team Lead
Wal-Mart Canada Corp
Prince Albert, SK
- Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 36 mins ago
WC
(CAN) Health and Beauty Team Lead
Wal-Mart Canada Corp
Prince Albert, SK
- Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 36 mins ago
WC
(CAN) Overnight Associate
Wal-Mart Canada Corp
Orangeville, ON
- Part-time
To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers,…
Added 36 mins ago
WC
(CAN) Stocking 1 Team Lead
Wal-Mart Canada Corp
Stratford, ON
- Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 36 mins ago
WC
(CAN) Self Checkout Attendant
Wal-Mart Canada Corp
Waterdown, ON
- Part-time
Working as a Self‑Checkout Attendant at Walmart Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a…
Added 36 mins ago
WC
(CAN) Overnight Associate
Wal-Mart Canada Corp
Waterdown, ON
- Part-time
To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers,…
Added 45 mins ago
SB
Pharmacy Assistant, Hourly Part Time Flexible Shifts
SDM Barrie 524 Bayfield N (Nahid Barday Pharmacy Inc)
Barrie, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Johnson Controls

Customer quality project manager

Edmonton, AB, Canada

Apply on jobillico.com About employer

Applications open in a new tab.

Job details

Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Customer Quality Project Manager

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer:

Competitive salary and bonus!
Paid vacation with additional paid holidays and sick time
Comprehensive benefits package including 401K, medical, dental, and vision care - available day one
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
A Day in the Life at Johnson Controls: https://on.jci.com/3CmsdwX

Position Summary

The Customer Quality Project Manager is responsible for leading customer-focused quality initiatives and driving resolution of product, manufacturing, and field performance issues throughout the project lifecycle. This role serves as the primary liaison between customers and internal cross-functional teams to ensure quality expectations are met, customer concerns are addressed, and continuous improvement actions are implemented.

The position combines project management, customer relationship management, quality engineering, and problem-solving expertise to improve customer satisfaction, reduce warranty and quality-related costs, and deliver successful project outcomes.

Key Responsibilities

Customer Quality Leadership

Serve as the primary quality contact for strategic customers and high-visibility projects.
Lead customer quality review meetings, issue resolution discussions, and executive-level communications.
Develop and maintain strong customer relationships by proactively addressing quality concerns.
Manage customer escalations through timely containment, investigation, and corrective action implementation.

Project Management

Lead customer quality projects from initiation through closure.
Develop project timelines, risk assessments, action plans, and status reporting.
Coordinate quality activities across Engineering, Manufacturing, Supply Chain, Service, and Sales organizations.
Monitor project deliverables to ensure quality objectives, customer expectations, and deadlines are achieved.

Quality Improvement & Problem Solving

Facilitate structured problem-solving activities using:
- 8D Methodology
- Root Cause Analysis (RCA)
- 5 Why Analysis
- Fishbone Diagrams
- FMEA
- Lean Six Sigma Tools
Drive corrective and preventive actions (CAPA) to eliminate recurring issues.
Validate effectiveness of implemented corrective actions.
Identify systemic quality risks and opportunities for process improvement.

Customer Issue Management

Manage customer complaints, warranty claims, and field quality concerns.
Review and analyze customer feedback, nonconformances, and field performance data.
Lead containment activities to minimize customer disruption.
Coordinate issue resolution efforts between customers, factories, suppliers, and service teams.

Data Analytics & Reporting

Develop and maintain customer quality dashboards and KPIs.
Analyze trends related to:
- Customer complaints
- Warranty performance
- Defect rates
- Cost of poor quality
- Customer satisfaction metrics
Present findings and recommendations to leadership and customers.
Utilize Power BI, Excel, and other reporting tools to communicate performance metrics.

Required Qualifications

What we look for

Required:

Minimum 3 years of direct work experience with QA systems, regulations, guidelines, and associated standards
3+ years of client engagement experience
Knowledge of QA cause and effect methodologies
Proven experience conducting Corrective and Preventative Action (CAPA) and Root Cause Analysis (RCA)
Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision
Extremely detail-oriented and analytical thinker
Able to interface directly with cross-functional teams
Strong problem identification and resolution skills
High level of proficiency with Microsoft Office, particularly Excel
Strong work ethic and positive team attitude
Clear and concise communication ability

Occasional shop environment, requiring adherence to safety policies and exercise of caution, as the environment presents many naturally occurring hazards
Ability to work and communicate with prudence, while effectively managing time, completing tasks, and working safely

Preferred:

Experience in HVAC industry

Training and/or experience in ISO 9001
Experience managing customer-facing projects and issue resolution.
Experience working in manufacturing or engineered product environments.

Apply on jobillico.com About employer

More about this job

Responsibilities

The Customer Quality Project Manager will act as the main quality contact for key customers, lead projects from start to finish, and coordinate engineering, manufacturing, supply chain and service teams. The role manages complaints, warranty claims and field issues, and builds dashboards and KPIs for leadership.

Requirements

Johnson Controls needs candidates with at least 3 years of QA systems experience and 3 years of client engagement. Candidates must know CAPA, root cause analysis and cause-and-effect methods, and be highly proficient in Microsoft Office, especially Excel.

Skills

Corrective and Preventive Action (CAPA)
Root Cause Analysis (RCA)
8D Methodology
5 Why Analysis
Fishbone diagrams
FMEA
Lean Six Sigma
Quality assurance systems
ISO 9001
Project management
Warranty claims management
Power BI
Microsoft Excel
Data analysis
KPI dashboards
Risk assessment
Supplier coordination
Cross-functional collaboration
Problem solving
Executive communication

Benefits

Paid vacation and holidays
401K
Medical, dental and vision insurance
Cross-training opportunities

Keywords

customer quality
quality project manager
CAPA
root cause analysis
8D
FMEA
Lean Six Sigma
Fishbone diagram
5 Why
Power BI
Excel
warranty management
customer complaints
ISO 9001
HVAC
quality assurance
continuous improvement
project management
Johnson Controls

Seniority

Mid level

Perks

Generous paid time off
Retirement plan
Paid training

Tools

Power BI
Microsoft Excel

Languages

English

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Work requirements

Jobs in Canada