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Added 10 mins ago
UO
Analyst, Project Maintenance
University of Calgary
Calgary, AB
- Full-time
The Financial Analyst, Project Maintenance reports to the Manager, Project Maintenance. The Analyst position will play a key role in the reporting process for federal grants.
Added 10 mins ago
LM
Head of Department – Medical Biology Laboratory
Lacroix Médecine Privée
Quebec, QC
- Full-time
Lacroix Private Lab is seeking a Medical Biology Service Manager to join its team.
Added 10 mins ago
FR
Strata Manager
FirstService Residential Canada
Kelowna, BC
- Full-time
Reporting to one of our Regional Directors, the Experienced Strata Manager is responsible for providing management services to a diverse portfolio of strata buildings, attending required…
Added 10 mins ago
CO
Operations Supervisor
Circle of Care, Sinai Health
Toronto, ON
- Full-time
Respond to employee concerns in a swift manner to avoid interruption of services.
Added 10 mins ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
In partnership with program leadership, develops and promotes the program's trial activation services to industry sponsors and CROs, supporting business development;
Added 10 mins ago
R
UX Copywriter (French Services) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Part-time
Work closely with the copywriting team, the product teams (project manager, UX designers, developers and quality controllers) and related departments, including Marketing & Communications.
Added 10 mins ago
FR
RECA Licensed Leasing Agent
FirstService Residential Canada
Calgary, AB
- Internship
The Leasing Agent carries out the administration and execution of the day-to-day leasing services and strategies in all assigned residential property enterprises. The Leasing Agent is a…
Added 10 mins ago
A
Accounting Manager
AccessHR
Rocky Mountain House, AB
- Full-time
AccessHR is excited to partner with Blue Mountain Power Co-op for the recruitment of a full-time, permanent Accounting Manager (internally titled as Accounting Team Lead) in Rocky Mountain…
Added 10 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
We are looking for an experienced manager with a strong business acumen and excellent technological expertise, recognized for their leadership, judgment, and ability to drive organizational…
Added 10 mins ago
RV
Pharmacist
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
…agency providing regional Meditech support and some other key services. The primary purpose of this partnership of the four hospitals is to improve patient safety and quality of care by…
Added 10 mins ago
O
Strategic Dev Manager | Women & Underrepresented Candidates Encouraged
ONGroupOfCompanies.ca
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…competitive advantage in their local market. We don't sell marketing services or shared leads. We own and operate exclusive, high-volume assets across Ontario and Canada that function as…
Added 10 mins ago
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Vendor Business Manager / Naire d'Affaires - Fournisseurs
TD SYNNEX North America
Mississauga, ON
- Full-time
Prepares and analyzes forecasts and inventory by developing accurate and comprehensive forecasts for vendor products or services.
Added 10 mins ago
W
Senior Metallurgical Engineer
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Markham, ON
- Full-time
…procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we…
Added 10 mins ago
SH
Housekeeping and Laundry Aide - Casual
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- Full-time
…Supervisor and operates under the supervision of the Support Services…
Added 10 mins ago
LH
Physiotherapist
Lifemark Health Group
Chatham-Kent, ON · Chatham, ON
- $36.92 to $54.14 CAD / hour
- Full-time
Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 10 mins ago
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Langford, BC
- Full-time
Ensure any complaints or dissatisfaction of a customer is immediately reported to the Dispatcher and/or Store Manager
Added 10 mins ago
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Driver
Bumper to Bumper Canada
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Ensure any complaints or dissatisfaction of a customer is immediately reported to the Dispatcher and/or Store Manager
Added 10 mins ago
FH
Accounting Manager
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Milton, ON
- Full-time
Fuze HR Solutions is recruiting an experienced Accounting Manager for an established organization in Halton, Ontario. This is an excellent opportunity for a hands-on accounting professional…
Added 10 mins ago
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Registered Nurse (N2) - Adult Inpatient Unit Psychiatry
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Program Team Manager, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Registered…
Added 10 mins ago
JC
HVAC Customer Resource Coordinator
Johnson Controls
Red Deer, AB
- Full-time
…it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help…
Added 10 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
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Saskatoon, SK
- Full-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care on Medicine 6100…
Added 10 mins ago
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Manager, US Commercial Services Finance
EPCOR
AB · Edmonton, Alberta
- Full-time
We are hiring a full-time permanent Manager, US Commercial Services Finance position working out of Edmonton, AB, Canada. We welcome applications from internal and external candidates.
Added 10 mins ago
Operations Support - Analytics, BCI
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Bell is a dynamic organization that provides communication services. Our strategy focuses on placing our customers first by providing services tailored to their needs, while capitalizing on…
Added 19 mins ago
Senior Project Manager and Project Manager
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The Department of Municipal and Northern Relations is seeking qualified individuals to fill the Senior Project Manager, and Project Manager positions within the Agreement Management Unit…
Added 25 mins ago
BT
Driver
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Ensure any complaints or dissatisfaction of a customer is immediately reported to the Dispatcher and/or Store Manager

Johnson Controls

HVAC Customer Resource Coordinator

Red Deer, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Here's what we have to offer

Competitive pay.
Paid vacation, holidays, and sick time.
Comprehensive benefits package, including pension plans, medical, dental, and vision care – available from day one.
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
This role requires working primarily from the office.

What you will do
Under direct supervision of Service Manager, receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How you will do it

Receives customer requests for unscheduled or scheduled service.
Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Debrief activities daily.
Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians.
Follows up on activities to ensure completion in an established timeframe.
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
Scheduled Service Visits – on time.
Parts ordering/PO creation support.
Start-up support.
Customer PO confirmation.
WIP Management.
Reconcile exceptions (SIR and AP).
Attend weekly planning/scheduling meetings.
Assist with monitoring of time and expense reporting submission.
Review and correct unassociated time for timesheets for technicians.
Other duties and administrative activities as assigned.

What we look for

Required

High school diploma or equivalent required.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
Able to prioritize work activities based on financial impact to desired business goals.
Able to influence diverse teams to accomplish tasks/goals.

Preferred

Two to five years of service industry experience and/or service scheduling.
Associate degree.
Experience and/or basic project accounting or costing principles.

HIRING HOURLY RANGE: $28.00-$39.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Apply About employer

More about this job

Responsibilities

The coordinator manages technician schedules to ensure timely preventative maintenance and service call completion. They also act as a primary point of contact for customers, resolving inquiries and coordinating billing processes.

Requirements

Candidates must have a high school diploma or equivalent and strong organizational and communication skills. Two to five years of service industry or scheduling experience is preferred.

Skills

Service scheduling
Customer service
Labor coordination
Preventative maintenance scheduling
Data entry
Communication
Organizational skills
Attention to detail
Project management
Problem solving
Time management
Billing coordination
Parts ordering
Administrative support
Interpersonal skills

Benefits

Paid vacation
Paid holidays
Paid sick time
Pension plans
Medical care
Dental care
Vision care
Cross-training opportunities

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Service scheduling
Customer resource coordinator
NxGen
Preventative maintenance
Work in progress management
Billing
Labor scheduling
Service manager
Data centers
Healthcare
Pharmaceuticals
Advanced manufacturing
Higher education
Energy efficiency
Decarbonization
Thermal management
Project accounting
Costing principles
Time reporting
Purchase order
Administrative activities
Customer support
Field organization
Zero harm policy

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