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Account Manager, Supply Cloud
LBMX
London, ON
- Full-time
The Account Manager – Supply Cloud owns revenue growth across LBMX’s Supply Cloud network of distributors and suppliers. This role is accountable for expansion within the installed base:…
Added 4 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Moncton, NB
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 4 mins ago
Implementation Consultant - Accounts
Keyloop
Montreal, QC
Also attend product reviews to ensure ongoing skills development, through amongst other methods the maintenance and formalization of knowledge management (collateral/artefacts/testing docs)…
Added 4 mins ago
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Market Development Manager
Desjardins
Cacouna, QC · L'Isle-Verte, QC · Rivière-du-Loup, QC · Caisse Desjardins de Viger et Villeray
- Full-time
As a market development manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of…
Added 4 mins ago
CI
Journeyperson Pump Mechanic
Caterpillar Inc.
Clairmont, AB
- Full-time
Maintaining flow of customer product through the shop
Added 5 mins ago
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Dir, Enterprise Sales
Adobe
Toronto, ON
- Full-time
This front-line leadership role is responsible for building and developing a team’s sales pipeline by guiding Product Specialists who deliver on their respective sales goals. You will lead…
Added 5 mins ago
Communications Specialist-C1236
City of London
London, ON
Under the direction of the Manager II, Communications assists with corporate communications initiatives for the City of London. Develops, implements and evaluates communication plans and…
Added 5 mins ago
Manager, ABM Optimization
Scotiabank
Toronto, ON
…including: hardware/software requirements, functional opportunities, product enhancements, sales strategies, positioning alternatives, marketing plans, pricing plans and streamlining…
Added 5 mins ago
Senior Manager, Credit Card Projects - Finance (12-mo Contract)
Scotiabank
ON · Toronto, ON
…procedures and established Finance control requirements. The Senior Manager, Credit Card Finance Projects will represent Finance within the cross-functional Velocity team and lead the…
Added 18 mins ago
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ASSISTANT MANAGER-EN
La Vie En Rose
Quebec, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 18 mins ago
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Business Information Management Analyst II
TD
Toronto, ON
- Full-time
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Associate Account Manager - Life Sciences
Patsnap
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
As an Associate Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients in the life sciences…
Added 18 mins ago
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Modelling/Forecasting Analyst
TD
Toronto, ON
- Full-time
…Canada and U.S. jurisdictions. The position reports to Senior Manager, Advanced Analytics – Liquidity Risk Management Model…
Added 18 mins ago
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Test Analyst
TalentHub.io
Canada
- Full-time
Collaborate with developers, business analysts, and product teams to clarify requirements and resolve issues.
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 19 mins ago
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UX Copywriter (French Services) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Part-time
Work closely with the copywriting team, the product teams (project manager, UX designers, developers and quality controllers) and related departments, including Marketing & Communications.
Added 19 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Quebec, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 19 mins ago
KB
Assistant Store Manager - Back-end Ops
Kent Building Supplies
Stellarton, NS
- Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
Added 19 mins ago
TS
Vendor Business Manager / Naire d'Affaires - Fournisseurs
TD SYNNEX North America
Mississauga, ON
- Full-time
Bachelor's Degree preferred or equivalent years of marketing/product experience; High School Graduate required
Added 19 mins ago
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Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 19 mins ago
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Produce Food Safety Coordinator (12 month contract)
Bayshore Family Farms
Burlington, ON
- Full-time
Reports To: Food Safety Manager / Quality Assurance Manager
Added 19 mins ago
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Associate Account Manager
Patsnap
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
As an Associate Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients in the legal,…
Added 19 mins ago
JC
HVAC Customer Resource Coordinator
Johnson Controls
Red Deer, AB
- Full-time
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Added 19 mins ago
Manager, Product Transitions
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
…We’re looking for a forward-thinking and solutions-oriented Manager, Product Transitions for an existing vacancy on our Product Transitions team. As a key member of the Transitions…
Added 19 mins ago
Manager, Product Transitions
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
…We’re looking for a forward-thinking and solutions-oriented Manager, Product Transitions for an existing vacancy on our Product Transitions team. As a key member of the Transitions…

Johnson Controls

HVAC Customer Resource Coordinator

Red Deer, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Here's what we have to offer

Competitive pay.
Paid vacation, holidays, and sick time.
Comprehensive benefits package, including pension plans, medical, dental, and vision care – available from day one.
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
This role requires working primarily from the office.

What you will do
Under direct supervision of Service Manager, receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How you will do it

Receives customer requests for unscheduled or scheduled service.
Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Debrief activities daily.
Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians.
Follows up on activities to ensure completion in an established timeframe.
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
Scheduled Service Visits – on time.
Parts ordering/PO creation support.
Start-up support.
Customer PO confirmation.
WIP Management.
Reconcile exceptions (SIR and AP).
Attend weekly planning/scheduling meetings.
Assist with monitoring of time and expense reporting submission.
Review and correct unassociated time for timesheets for technicians.
Other duties and administrative activities as assigned.

What we look for

Required

High school diploma or equivalent required.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
Able to prioritize work activities based on financial impact to desired business goals.
Able to influence diverse teams to accomplish tasks/goals.

Preferred

Two to five years of service industry experience and/or service scheduling.
Associate degree.
Experience and/or basic project accounting or costing principles.

HIRING HOURLY RANGE: $28.00-$39.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

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More about this job

Responsibilities

The coordinator manages technician schedules to ensure timely preventative maintenance and service call completion. They also act as a primary point of contact for customers, resolving inquiries and coordinating billing processes.

Requirements

Candidates must have a high school diploma or equivalent and strong organizational and communication skills. Two to five years of service industry or scheduling experience is preferred.

Skills

Service scheduling
Customer service
Labor coordination
Preventative maintenance scheduling
Data entry
Communication
Organizational skills
Attention to detail
Project management
Problem solving
Time management
Billing coordination
Parts ordering
Administrative support
Interpersonal skills

Benefits

Paid vacation
Paid holidays
Paid sick time
Pension plans
Medical care
Dental care
Vision care
Cross-training opportunities

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Service scheduling
Customer resource coordinator
NxGen
Preventative maintenance
Work in progress management
Billing
Labor scheduling
Service manager
Data centers
Healthcare
Pharmaceuticals
Advanced manufacturing
Higher education
Energy efficiency
Decarbonization
Thermal management
Project accounting
Costing principles
Time reporting
Purchase order
Administrative activities
Customer support
Field organization
Zero harm policy

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