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Added 4 mins ago
M
Service Technician
Michelin
Montreal, QC · Lachine
- Full-time
Perform required inspections and interventions on tires and equipment, and report any safety, quality, equipment, or customer-site concerns to the manager;
Added 4 mins ago
M
Facilities Technician/Millright - Sun thru Thur 10pm to 6am
McKesson
Surrey, BC
- Full-time
This position works under the guidance of the Senior Facility Maintenance Manager and requires the ability to work independently with minimal supervision while remaining an active and…
Added 4 mins ago
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Storekeeper
Amico
Mississauga, ON
- Full-time
Reporting to the store manager, the storekeeper will be responsible for permanent and consumable materials in good condition and ensuring their availability, in accordance with company…
Added 4 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Moncton, NB
- Full-time
Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; no obstacles inside/outside the store).
Added 4 mins ago
CI
Journeyperson Pump Mechanic
Caterpillar Inc.
Clairmont, AB
- Full-time
When the manager/supervisor is not present, assigns duties to complete all necessary daily service center work
Added 4 mins ago
CG
Administrative Assistant
Canaccord Genuity Group Inc.
Waterloo, ON
- Full-time
…Waterloo. Led by established Senior Wealth Advisor and Portfolio Manager Shane Silverberg, this growing team delivers personalized wealth management strategies, services and solutions to…
Added 4 mins ago
TE
Commercial Property and Leasing Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $90,000 to $110,000 CAD / year
The Commercial Property & Leasing Manager is responsible for overseeing the operational, financial, and leasing performance of a diverse property portfolio. This role focuses on maximizing…
Added 4 mins ago
Industrial Security Guard
Backwoods Energy Services
Calgary, AB
Inspect Backwoods vehicles, notify Field Manager when service is required
Added 4 mins ago
FM
Team Manager-Production
Ford Motor Company
Windsor, ON
- Full-time
The Team Manager is a hands-on leader who fosters accountability, teamwork, and operational discipline. Working closely with cross-functional partners, this position helps optimize safety,…
Added 4 mins ago
SI
Digital Print Expert- 3 Month Temp
Staples Inc.
Dartmouth, NS
- Full-time
Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager.
Added 4 mins ago
Manager - Department Operations
University of Guelph
Guelph, ON
The Ontario Veterinary College (OVC) is seeking a Manager, Department Operations to provide operational leadership and management for assigned academic departments. Reporting to the…
Added 4 mins ago
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Cook III
Marriott
Vancouver, BC
- Full-time
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and…
Added 18 mins ago
DM
Well Servicing Lead
Denison Mines Corp.
Athabasca, AB
- Full-time
Reporting to the Wellfield Manager, the Well Servicing Lead will support the commissioning, operation, maintenance, and servicing of wells at Denison's Phoenix ISR wellfield. Working with…
Added 18 mins ago
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Technical Asset Manager
EnergeiaWorks
Calgary, AB
- Full-time
The O&M Technical Asset Manager (TAM) will manage remote monitoring of solar PV and battery storage projects across North America. The role’s purpose is to monitor and manage the technical…
Added 18 mins ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 18 mins ago
CO
Operations Supervisor
Circle of Care, Sinai Health
Toronto, ON
- Full-time
Added 18 mins ago
FR
RECA Licensed Leasing Agent
FirstService Residential Canada
Calgary, AB
- Internship
Ensure rental applications are reviewed and approved based on guidelines provided by Property Manager within 1 business day of receipt of application
Added 18 mins ago
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Accounting Manager
AccessHR
Rocky Mountain House, AB
- Full-time
AccessHR is excited to partner with Blue Mountain Power Co-op for the recruitment of a full-time, permanent Accounting Manager (internally titled as Accounting Team Lead) in Rocky Mountain…
Added 18 mins ago
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Clinical Research Coordinator - Nurse (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Under the supervision of the Manager, Pediatric and Adult Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the…
Added 18 mins ago
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Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 18 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
We are looking for an experienced manager with a strong business acumen and excellent technological expertise, recognized for their leadership, judgment, and ability to drive organizational…
Added 18 mins ago
KB
Assistant Store Manager - Back-end Ops
Kent Building Supplies
Stellarton, NS
- Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
Added 18 mins ago
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Superintendent / Concierge - resident or non-resident
Armco
Mascouche, QC
- Full-time
Conduct regular inspections of buildings, grounds, common areas, and equipment to identify maintenance needs and safety concerns.
Added 18 mins ago
SH
Cook 1 - Repost
Southern Health-Santé Sud
Winkler, MB
- Full-time
Under the direction of the Manager - Nutrition & Food Services, Site Coordinator or Supervisor - Nutrition & Food Services, Manager ‐ Support Services or Designate, the Cook 1 is…
Added 18 mins ago
RV
Pharmacist
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
…this partnership of the four hospitals is to improve patient safety and quality of care by promoting and maintaining a one patient, one record vision in our single shared HIS. The Regional…

Johnson Controls

HVAC Customer Resource Coordinator

Red Deer, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Here's what we have to offer

Competitive pay.
Paid vacation, holidays, and sick time.
Comprehensive benefits package, including pension plans, medical, dental, and vision care – available from day one.
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
This role requires working primarily from the office.

What you will do
Under direct supervision of Service Manager, receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How you will do it

Receives customer requests for unscheduled or scheduled service.
Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Debrief activities daily.
Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians.
Follows up on activities to ensure completion in an established timeframe.
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
Scheduled Service Visits – on time.
Parts ordering/PO creation support.
Start-up support.
Customer PO confirmation.
WIP Management.
Reconcile exceptions (SIR and AP).
Attend weekly planning/scheduling meetings.
Assist with monitoring of time and expense reporting submission.
Review and correct unassociated time for timesheets for technicians.
Other duties and administrative activities as assigned.

What we look for

Required

High school diploma or equivalent required.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
Able to prioritize work activities based on financial impact to desired business goals.
Able to influence diverse teams to accomplish tasks/goals.

Preferred

Two to five years of service industry experience and/or service scheduling.
Associate degree.
Experience and/or basic project accounting or costing principles.

HIRING HOURLY RANGE: $28.00-$39.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Apply About employer

More about this job

Responsibilities

The coordinator manages technician schedules to ensure timely preventative maintenance and service call completion. They also act as a primary point of contact for customers, resolving inquiries and coordinating billing processes.

Requirements

Candidates must have a high school diploma or equivalent and strong organizational and communication skills. Two to five years of service industry or scheduling experience is preferred.

Skills

Service scheduling
Customer service
Labor coordination
Preventative maintenance scheduling
Data entry
Communication
Organizational skills
Attention to detail
Project management
Problem solving
Time management
Billing coordination
Parts ordering
Administrative support
Interpersonal skills

Benefits

Paid vacation
Paid holidays
Paid sick time
Pension plans
Medical care
Dental care
Vision care
Cross-training opportunities

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Service scheduling
Customer resource coordinator
NxGen
Preventative maintenance
Work in progress management
Billing
Labor scheduling
Service manager
Data centers
Healthcare
Pharmaceuticals
Advanced manufacturing
Higher education
Energy efficiency
Decarbonization
Thermal management
Project accounting
Costing principles
Time reporting
Purchase order
Administrative activities
Customer support
Field organization
Zero harm policy

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