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Added 13 mins ago
Facilities & Building Operations Coordinator
Fraser Valley Child Development Centre
Surrey, BC
Part-time · Temporary
Reporting to the Manager of HR & Operations, the Facilities & Building Operations Coordinator is responsible for coordinating day-to-day operations, maintenance and improvement projects…
Added 13 mins ago
Facilities & Building Operations Coordinator
Fraser Valley Child Development Centre
Langley (District), BC · Langley, British Columbia
Part-time · Temporary
Reporting to the Manager of HR & Operations, the Facilities & Building Operations Coordinator is responsible for coordinating day-to-day operations, maintenance and improvement projects…
Added 13 mins ago
Facilities & Building Operations Coordinator
Fraser Valley Child Development Centre
Maple Ridge, BC
Part-time · Temporary
Reporting to the Manager of HR & Operations, the Facilities & Building Operations Coordinator is responsible for coordinating day-to-day operations, maintenance and improvement projects…
Added 13 mins ago
Facilities & Building Operations Coordinator
Fraser Valley Child Development Centre
Chilliwack, BC
Part-time · Temporary
Reporting to the Manager of HR & Operations, the Facilities & Building Operations Coordinator is responsible for coordinating day-to-day operations, maintenance and improvement projects…
Added 13 mins ago
Facilities & Building Operations Coordinator
Fraser Valley Child Development Centre
Mission, BC
Part-time · Temporary
Reporting to the Manager of HR & Operations, the Facilities & Building Operations Coordinator is responsible for coordinating day-to-day operations, maintenance and improvement projects…
Added 19 hours ago
Operations Coordinator
1Click Energy Solutions
Mount Pearl, NL
Full-time
You’ll join a growing company working at the intersection of HVAC, energy efficiency, and home electrification. The Operations Coordinator plays a direct role in improving the customer…
Added 19 hours ago
Project Manager
Chisholm Industries Ltd.
Calgary, AB
Full-time
3 - 5+ years of project management experience in mechanical construction, HVAC, plumbing, piping, or design-build projects.
Added 22 hours ago
Project Coordinator COOP - Summer 2026 - 12 -18 Month Term
Modern Niagara
AB · Calgary, AB
Full-time
The project coordinator coop opportunity is for motivated, multi-faceted technically inclined students who enjoys working on a wide variety of tasks, are quick to learn, and keen to make a…
Added 1 day ago
Coordonnateur de projet - Project Coordinator
Dexterra Group
QC · Courcelette, QC
Full-time
The Project Coordinator is responsible for assisting with the management of Work Requests. Reporting to the Manager, the Project Coordinator will assist with day-to-day operations,…
Added 1 day ago
Infrastructure & Services Coordinator
Canadian Natural
Fort McMurray, AB
Full-time
Make your mark while you grow your career! The Infrastructure & Services Coordinator is responsible for creating solutions to overcome internal and external barriers and facilitate the…
Added 4 days ago
HVAC Customer Support Coordinator
Johnson Controls
Toronto, ON · Richmond Hill, ON
Full-time
…ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and…
Added 4 days ago
Plant Engineer
EPC Industries Limited
Amherst, NS
Full-time
Assumes the role of Engineering Project Coordinator as needed
Added 27 days ago
JR./INTERMEDIATE PROJECT MANAGER AND A SENIOR PROJECT MANAGER
Laframboise Groupe
Long Sault, ON
Full-time
Description of Position: Responsible for managing the LAFRAMBOISE GROUP projects, including managing subcontractors, consultants, and project staff, monitoring and updating project budget…
Added 4 days ago
Maintenance Coordinator - WDM Yorkton (Copy)
Western Development Museum
Yorkton, SK
Full-time
Western Development Museum - Yorkton is accepting applications for the position of Maintenance Coordinator
Added 5 days ago
Coordonnateur(trice) d'événements
Master
Saint-Bruno, QC
Full-time
Are you passionate about creating memorable experiences and managing projects from concept to execution? We are looking for a highly organized, proactive, and client-focused Event…
Added 1 month ago
Operations Coordinator
AirRevive
Hamilton, ON
Full-time
…with modern tools and data to find the best solution for every project. At AirRevive, we’re building something special a team of talented people who enjoy what they do and aren’t afraid to…
Added 5 days ago
Maintenance Coordinator
Drake Property Management
Vaughan, ON
Contract
Drake Property Management is seeking an organized, service-focused, and results-driven Maintenance Coordinator to join our growing team. This role is well suited to someone who can balance…
Added 8 days ago
Coordinator, Corporate Facilities
Town of Caledon
Caledon, ON
Full-time
…public, Caledon Fire, and the Ontario Provincial Police. As the Coordinator, you will perform the following duties, including but not limited…
Added 6 days ago
Facilities Coordinator
The Alfred Foundation
Sandringham, NL
Full-time
Strong project management capabilities, including the ability to manage small-scale projects, prepare capital expenditure (CAPEX) plans based on asset condition and life cycle, and ensure…
Added 7 days ago
VDC Coordinator
Lar-Mex Inc
Ottawa, ON
The VDC Coordinator, reporting to the VDC Manager, supports the preparation and coordination of mechanical design documents and BIM models, with a primary focus on HVAC systems and exposure…
Added 7 days ago
VDC Mechanical Coordinator
Lar-Mex Inc
Ottawa, ON
The VDC Mechanical Coordinator, reporting to the VDC Manager, is tasked with preparing and coordinating mechanical design documents and BIM models, primarily focusing on HVAC systems. This…
Added 7 days ago
Facilities and Datacenter Coordinator
Pathway Communications
Markham, ON
$55,000 to $60,000 CAD / year
Full-time
The Data Centre Coordinator is responsible for supporting the day-to-day operations of Pathway's data centre facilities, ensuring the reliability, security, and efficiency of critical…
Added 1 month ago
Facilities and Datacenter Coordinator
Pathway Communications
Markham, ON
Full-time
The Data Centre Coordinator is responsible for supporting the day-to-day operations of Pathway's data centre facilities, ensuring the reliability, security, and efficiency of critical…
Added 6 days ago
Mechanical Plumbing Project Coordinator
Multiwide Mechanical Contractors Ltd
Concord, ON
Full-time
We are seeking a detail-oriented and organized Mechanical Plumbing Project Coordinator to join our growing team. This is an excellent opportunity for someone with 2–3 years of experience in…
Added 8 days ago
Maintenance Manager - Part Time
Optima Living
Sherwood Park, AB
Part-time
Oversees the daily maintenance operations of HVAC, plumbing, electrical, lighting, appliances, and building systems.

Johnson Controls

HVAC Customer Support Coordinator

Toronto, ON, Canada
Richmond Hill, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 18, 2026

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Original job description

Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Here's what we have to offer

Competitive pay.
Paid vacation, holidays, and sick time.
Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Encouraging and collaborative team environment.
JCI Employee discount programs (The Loop by Perk Spot).
This is primarily an in office position.

What you will do

Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.

Partners effectively with the Service Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

How you will do it

Utilize Microsoft Windows platform tools and company software to track, manage, and support operations metrics.
Develops and maintains viable long-term relationships with customers and subcontractors.
Prepares yearly, monthly, and weekly inventory counts and uploads into company platforms.
Create new employee trunk locations, tool, and product inventories.
Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during the monthly business reviews.
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
Create new customer accounts, reconcile updates, and manage changes with account information.
Facilitates administration of warranty claims.
Track and update monthly, quarterly, and annual inventory cycle counts.
Create RMA’s, prepare shipments for return, track receipt, and follow up on any delays.
Other duties and administrative activities as assigned.

What we look for

Required

High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities.
Able to prioritize work activities based upon financial impact to desired business goals.
Able to influence diverse teams to accomplish tasks/goals.

Preferred

Associate’s degree preferred.
Experience and/or basic project accounting or costing principles is desired.

HIRING HOURLY RANGE: $28.00-$38.50 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

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More about this job

Responsibilities

The coordinator manages service operations, including scheduling technicians, tracking inventory, and maintaining customer accounts. They also analyze performance metrics and collaborate with the service manager to ensure customer satisfaction and operational efficiency.

Requirements

Candidates must have a high school diploma or equivalent and at least five years of experience in service operations or scheduling. Proficiency in Microsoft Office applications and strong organizational and communication skills are required.

Skills

Service operations management
Service scheduling
Inventory management
Data management
Customer service
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Vendor management
Technical dispatching
Account management
Warranty claims administration
Organizational skills
Interpersonal skills
Project coordination
Financial analysis

Benefits

Paid vacation
Paid holidays
Paid sick time
Retirement savings plan
Medical care
Dental care
Vision care
Employee discount programs

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Customer Support
Service Operations
Inventory Management
Scheduling
Dispatching
Microsoft Office
Data Management
Account Management
Warranty Claims
RMA
Vendor Relations
Business Review
NxGen
Service Industry
Operations Metrics
Technical Support
Project Accounting
Costing Principles
Customer Satisfaction

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