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Johnson & Johnson Innovative Medicine

IM Transcend-Program Manager, Signavio

Toronto, ON, Canada

$139750-$189750 · Full-time

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Job details

Pay: $139750-$189750
Job type: Full-time
Apply by: Nov 3, 2026
Experience: 8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools.
Posting language: English
Posted: Oct 26, 2026

Original job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

People Leader

All Job Posting Locations:

Toronto, Ontario, Canada

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine.

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains.

This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: R-072616

Belgium, Ireland, and Italy - Requisition Number: R-072110

Canada- Requisition Number: R-072610

Netherlands- Requisition Number: R-107106

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

We are searching for the best talent for a Transcend: Signavio Program Manager! This hybrid position will be located in Latina, Italy. Alternate hybrid locations may be considered in Titusville, New Jersey; Raritan, New Jersey; Toronto, Canada; Latina, Italy; Cork, Ireland; Beerse, Belgium. Alternate locations and Remote work may be considered for the right candidate.

Are you ready to be part of a multi-year global business transformation initiative that will transform and standardize our core business processes and products across Plan, Source, Make, Quality, Deliver, and Data, and enable our integrated data strategy through a single SAP S/4 HANA instance? Apply today for this exciting opportunity to shape and set the future direction for supporting and improving our new process across all areas.

We are seeking an experienced, hands-on Manager to lead the deployment, ongoing support, and adoption of our Signavio process management program. This role combines technical delivery, vendor and stakeholder management, process governance, and change management to ensure Signavio enables consistent, measurable process excellence across the organization.

Key Responsibilities

Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post-go-live support).
Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).
Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.
Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.
Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.
Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.
Measure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics).
Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.
Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.

Qualifications:

EDUCATION:

Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred

Experience and skills:

Required:

8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools.
Demonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools).
Strong technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture.
Experience with IT service management and support practices (incident/change/problem management, SLAs).
Proven ability to engage stakeholders and drive cross-functional change and adoption.
Excellent written and verbal communication; experience building training and documentation materials.

Preferred Qualifications

Certifications in BPM, ITIL, PMP/Prince2, or Agile/Scrum.
Experience integrating with SAP or other ERP systems.
Familiarity with process mining, RPA, or analytics tools.
Prior experience in regulated industries or large global organizations.

Other:

Requires proficiency in English (written and verbal) to communicate effectively and professionally; proficiency in German, Dutch, or Italian is helpful
May require up to 30% domestic and international travel depending on work location and business needs

Under current guidelines, this position is eligible for a discretionary performance bonus.

The Company uses Artificial Intelligence in its assessment of applicants.

This job posting is for an existing position.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Business Process Mapping, Process Management, SaaS Deployment

Preferred Skills:

Analytical Reasoning, Consulting, Cost Management, Creating Purpose, Cross-Functional Collaboration, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Strategic Supply Chain Management, Team Management

The anticipated base pay range for this position is :

$139750-$189750

Additional Description for Pay Transparency:

Apply About employer

More about this job

Responsibilities

Lead the end-to-end deployment, configuration, and ongoing support of the Signavio process management program. Partner with cross-functional teams to design governance, manage vendor relationships, and drive process adoption across the organization.

Requirements

Requires at least 8 years of relevant work experience, including 5 years in SaaS deployment and process management tools. Proficiency in Signavio or similar BPM platforms and strong technical knowledge of enterprise application architecture are essential.

Skills

Business Process Mapping
Process Management
SaaS Deployment
Signavio
SAP S/4 HANA
Stakeholder Management
Change Management
IT Service Management
API Integration
Project Management
Process Governance
Vendor Management
Data Strategy
Incident Management
Process Mining
Agile

Benefits

Performance bonus

Visa sponsorship

Not detected in the job text

Keywords

Signavio
SAP S/4 HANA
BPM
SaaS
ERP
Process Mining
ITIL
PMP
Prince2
Agile
Scrum
API
Webhooks
Change Management
Governance
Business Transformation
Process Excellence
Stakeholder Management
Incident Management
RPA
Analytics
Healthcare
Innovative Medicine
MedTech
Digital Backbone
System Integration
Technical Product Management
People Leader
Compliance
SLA

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