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Added 3 hours ago
LG
Senior Project Manager (Engineering)
Liftsafe Group of Companies
Cambridge, ON
- Full-time
Familiarity with CAD software such as AutoCAD, Inventor, etc. an asset
Added 6 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 6 hours ago
C
Finance & Administration Manager [Fredericton Playhouse Inc. | Hawkes Centre for the Arts]
CareerBeacon
Fredericton, NB
- $61,901 to $80,473 CAD / year
- Full-time
…for our region, and we're seeking a Finance & Administration Manager to help support the organization through this period of growth and…
Added 7 hours ago
Business Development Manager, Ontario - Maintenance Industry
United Services Group
Ajax, ON · Brampton, ON · Guelph, ON · Kitchener, ON · Mississauga, ON · Toronto, ON
Responsible for managing business processes using United technologies provided (e.g., Salesforce & Microsoft Programs). Responsible for asset management of assets provided for work.
Added 10 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 12 hours ago
MG
Project Manager
Mecharm Group
Canada
- Full-time
Role Description This is a full-time, on-site Project Manager role based in Canada. The Project Manager will oversee construction and development projects from initiation through…
Added 13 hours ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Drive software testing and quality assurance initiatives by developing test strategies, creating and executing test cases, validating clinical workflows, tracking defects, and supporting…
Added 13 hours ago
R
Manager, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
The Manager, Business Development generates new business for ReVisionz with owner-operators across North America, opening new accounts and winning new work with existing clients across the…
Added 13 hours ago
R
Manager, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
The Manager, Business Development generates new business for ReVisionz with owner-operators across North America, opening new accounts and winning new work with existing clients across the…
Added 13 hours ago
B
Operational Technology Cybersecurity Lead
BGIS
Toronto, ON
- Full-time
Maintain OT asset inventory, system architecture documentation, software lifecycle and technology obsolescence management.
Added 15 hours ago
C
Receptionist/Facility Admin - Term Position
CB&I
Fort Saskatchewan, AB
- Temporary
CB&I delivers integrated storage and asset‑management solutions that help customers operate safely, reliably, and efficiently across the lifecycle of their facilities. Through our two…
Added 16 hours ago
SS
Manager, Financial Planning and Analysis
Sooke School District 62
Victoria, BC
- Part-time
Thorough working knowledge of the use of financial and accounting software; familiarity with atrieve ERP an asset
Added 17 hours ago
ED
Building Supplies Purchasing Manager
Eminent Developments LTD.
Mississauga, ON
- Full-time
The Building Supplies Purchasing Manager is a full-time, hybrid position based in Mississauga, Ontario, offering flexibility to work from home.
Added 17 hours ago
BV
Administrative Assistant
Brand Vision
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
Comfort learning new software and handling confidential business information with discretion.
Added 19 hours ago
AC
Senior Manager, External Financial Advisory
ACCA Careers
Winnipeg, MB
- Full-time
Familiarity with accounting software (e.g. Quickbooks, Xero), ERP systems (SAP, Oracle, etc.) or data analysis tools (Power BI) is considered an asset
Added 19 hours ago
R
Accounts Receivable Administrator - 10 Month Contract
Rillo
Newmarket, ON
- $30 to $35 CAD / hour
- Contract
Experience with accounting software; exposure to a large ERP is an asset
Added 20 hours ago
FB
Assistant Chef Manager
Farm Boy Inc.
Collingwood, ON
- $21.5 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 20 hours ago
UO
Program Administrator, Clinical Skills
University of Victoria
Victoria, BC
- Full-time
…Jubilee Hospital site. The position reports to the Curriculum Manager, Year 1 & 2, and works collaboratively with the Clinical Skills Site Director, Patient Programs Coordinator and other…
Added 20 hours ago
SM
RQ00827 – Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…configuration, functional implementation, work management, asset and location management, data migration, and enterprise system integration. The successful candidate will support the IBM…
Added 20 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 20 hours ago
GR
Account manager - sales
G&J Resources Inc
Markham, ON
- Full-time
Added 21 hours ago
A
Environment, Health & Safety Intern - Winter 2027
ABB
Quebec, QC
- Full-time
This role reports directly to the EHS Manager for the Québec site.
Added 22 hours ago
F
Operations Manager
Flyover
Vancouver, BC
- Full-time
Role Description The Operations Manager is a full-time, on-site role based in Vancouver, BC, responsible for overseeing daily operational activities at the Flyover attraction. This role…
Added 23 hours ago
AC
Manager, Assurance and Accounting
ACCA Careers
Stratford, ON
- Full-time
Experience working with accounting and tax software such as Caseware, TaxCycle (or similar software such as TaxPrep or Profile); working knowledge of QuickBooks and/or Xero would be an…
Added 23 hours ago
Archives Technician II
Office of the Chief Information Officer
St. John's, NL
Reporting to the Manager of Government Records Lifecycle Management, this is one of two positions located at the Provincial Records Centre (PRC). This position performs a variety of duties…

Johnston Equipment

IT Support Centre Analyst (2026-9459)

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 5-7 years of IT customer service experience
Posting language: English
Posted: Oct 22, 2026

Original job description

Description

We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers’ productivity. We are looking for customer-focused, self-starting individuals to join our team and make a difference. If that sounds like you, join the Johnston Equipment team today!

Job Summary

Reporting into the Manager, IT Support, the IT Support Centre Analyst - Tier I provides IT customer service support to employees across Canada. Provide hardware and software support for various computer/ network systems and devices across the country. Maintain and troubleshoot computers, printers, and other IT-related equipment. Provide backup support to Tier III IT staff as required.

Customer Service

Respond to IT Help Desk calls/ emails in a timely, professional, and supportive
manner
Communicate IT announcements to users and managers as required
Review, prioritize, and/ or escalate IT incidents and requests
Act as a single point of contact and troubleshoot before escalating issues to Tier III staff, management, or external vendors

Administration

Monitor Network Support shared email mailbox for all incoming support emails and respond in a timely manner
Administer and maintain Microsoft Office 365 license subscriptions and deployments across the country
Maintain IT-related guides/ documents as required
Attend and actively participate in department meetings
Track and monitor asset inventory of hardware and software, including the

scrapping process

Execute Joiner/Leaver SOPs as required and in a timely fashion
Hardware/ Software/ Desktop Support
Setup PCs, printers, and devices at workstations as required
Troubleshoot PC hardware/ software and network communication issues
Maintain and upgrade system hardware/ software as required
Support various operating systems and applications
Provide training/ orientation to users on an as-needed basis
Deploy hardware and software as needed to users across the country
Identify possible future problems (related to hardware and software) and escalate as required

Research and Development

Research the latest technologies and make recommendations for purchase or upgrades as needed
Test new software and equipment and determine compatibility to the Konstant environment
Monitor the latest viral malware and other security threats
Ensure stability of the desktop environment through system testing
Determine fixes through IT-related support groups, websites, and or information sharing associates
Identify process improvement opportunities and share with the BT team
Actively participate in researching/ testing/ recommending new hardware for end users

Additional Responsibilities

Check for security issues and take action to protect all components on the internal network as required
Ensure the stability of desktop operating system environments through monitoring of software patches, operating system updates, etc.
Test new software and equipment
Protect desktop/ server operating systems against latest virus threats with anti-virus protection
Monitor virus outbreaks and provide rapid response to critical situations
Keep up to date on the latest security holes in the desktop environment and issue updates as necessary
Collaborate with Tier III staff to complete IT-related projects as required

Job Requirements & Qualifications

Associate or Technical School degree preferred or equivalent combination of education and professional work experience
5-7 years of IT customer service experience
Proficient in IT troubleshooting skills
Proficient in current technology platforms
Ability to work under tight deadlines
Ability to work as part of a team or independently with little or no supervision

G.N. Johnston Equipment is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

About Johnston Equipment

Johnston Equipment provides material handling equipment to move product in, out and throughout warehouses; service solutions and tools to better manage warehouse productivity; racking, storage and automated system solutions to optimize the storage and movement of goods; and programs to protect material handling assets and the people who utilize them. We are continually striving to create better and more advanced solutions as well as provide the highest quality service.

We are growing and need talented professionals to drive our vision to create an effortless experience for our customers by delivering our products and services in an efficient and safe manner. Join us…. Make a difference!

Apply About employer

More about this job

Responsibilities

Provide Tier I IT support to employees across Canada by responding to help desk requests, troubleshooting hardware, software, and network issues, and escalating incidents when needed. Administer IT licenses and assets, maintain desktop security and stability, support technology deployments, and research and test potential improvements.

Requirements

The role prefers an associate or technical school degree, or an equivalent combination of education and professional experience, and requires 5–7 years of IT customer service experience. Candidates should have strong IT troubleshooting and current technology platform skills, be able to meet tight deadlines, and work independently or as part of a team.

Skills

IT Troubleshooting
Customer Service
Help Desk Support
Hardware Support
Software Support
Network Troubleshooting
Microsoft Office 365 Administration
Desktop Support
Incident Prioritization and Escalation
Asset Inventory Management
Operating System Updates
Antivirus and Malware Protection
Software and Hardware Testing
User Training
Technical Documentation
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Tier I Support
Help Desk
Microsoft Office 365
Network Support
Hardware Troubleshooting
Software Troubleshooting
Desktop Support
Printers
Computer Networks
Operating Systems
Software Patches
Operating System Updates
Antivirus Protection
Malware
Security Threats
IT Asset Inventory
License Administration
Joiner/Leaver Procedures
Incident Escalation
Hardware Deployment
Software Deployment
System Testing
Technical Documentation
User Training
Process Improvement
Material Handling
Warehouse Automation

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