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Added 3 hours ago
Infrastructure DBA
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Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
Full-time
Join Sun Life's Data Management Services team as a SQL Server Infrastructure Database Administrator and lead the charge in modernizing our database infrastructure. You'll work across…
Added 8 hours ago
Deceased Estates Clerk
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Full-time
The Adult Services Section of the Public Guardian and Trustee’s Office is responsible for managing the personal care and property of adult clients who are assessed as mentally incapable due…
Added 9 hours ago
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Added 10 hours ago
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Added 12 hours ago
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Added 12 hours ago
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Added 13 hours ago
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Added 17 hours ago
Bilingual Plan Administrator, Administration Services
Johnston Group Inc.
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Full-time
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Johnston Group Inc.

Bilingual Plan Administrator, Administration Services

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

This role is responsible for administration of Chambers of Commerce Group Insurance Plan processes for both our French and English clients across the country. Your duties will include receiving, reviewing and processing firm applications, updates, changes, and terminations, as well as employee applications, salary changes, and change requests.

As the successful candidate, you will contact plan administrators and/or advisor offices to collect outstanding information, answer the advisor phone line, promptly respond to inquiries in a professional manner, and send timely communications. You will be responsible for running arrears reports, communicating with clients about outstanding balance, suspending and terminating policies, receiving Life and AD&D conversion requests, sending them to the applicable insurer, receiving quotes and forwarding them onto the clients.

*Hybrid working model based out of our Winnipeg, MB office, with three days in-office per week.

Qualifications:

Outstanding verbal and written communication skills, ability to effectively convey information and build relationships, with fluency in both English and French
Strong organizational, time management, and project management skills, with a demonstrated ability to multitask
Experience working with group insurance
Exceptional customer service skills and strong active listening skills
High level of attention to detail, accuracy, and confidentiality
Ability to effectively manage competing priorities
Strong team player with ability to work independently
Proficient using MS Office

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-788-7122.

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More about this job

Responsibilities

Administer group insurance plan processes for English- and French-speaking clients, including processing firm and employee applications, updates, changes, terminations, and salary changes. Respond to advisor and client inquiries, collect outstanding information, manage arrears and policy suspensions or terminations, and coordinate Life and AD&D conversion requests and quotes.

Requirements

Fluency in English and French, strong communication and customer service skills, and experience working with group insurance are required. The candidate should be organized, detail-oriented, accurate, discreet, able to manage competing priorities, work independently and as part of a team, and proficient in Microsoft Office; they must also be legally eligible to work in Canada.

Skills

English-French Fluency
Verbal Communication
Written Communication
Organization
Time Management
Project Management
Customer Service
Active Listening
Attention To Detail
Accuracy
Confidentiality
Multitasking
Prioritization
Teamwork
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Employee Benefits
Group Insurance
Chambers Of Commerce Group Insurance Plan
Plan Administration
Firm Applications
Employee Applications
Policy Updates
Policy Changes
Policy Terminations
Salary Changes
Advisor Support
Client Inquiries
Arrears Reports
Outstanding Balances
Policy Suspensions
Life Insurance Conversion
AD&D Conversion
Insurance Quotes
English-French Bilingualism
Microsoft Office
Customer Service
Confidentiality

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