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Added 2 hours ago
SM
RQ11731 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst to lead business analysis activities for large-scale digital initiatives, enterprise platform features, integrations, and the…
Added 2 hours ago
SM
RQ11734 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst to lead business analysis activities for large-scale digital initiatives, enterprise platform features, integrations, and the…
Added 2 hours ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with over 10 years of experience in business analysis, requirements gathering, business process re-engineering, business case…
Added 2 hours ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with over 10 years of experience in business analysis, requirements gathering, business process re-engineering, business case…
Added 2 hours ago
SM
RQ11734 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst to lead business analysis activities for large-scale digital initiatives, enterprise platform features, integrations, and the…
Added 2 hours ago
SM
RQ11731 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst to lead business analysis activities for large-scale digital initiatives, enterprise platform features, integrations, and the…
Added 2 hours ago
SM
RQ11731 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst to lead business analysis activities for large-scale digital initiatives, enterprise platform features, integrations, and the…
Added 2 hours ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with over 10 years of experience in business analysis, requirements gathering, business process re-engineering, business case…
Added 2 hours ago
SM
RQ11734 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst to lead business analysis activities for large-scale digital initiatives, enterprise platform features, integrations, and the…
Added 2 hours ago
SM
GOAPRDJP000001055 – Application Analyst – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking an experienced Application Analyst – Intermediate with strong hands-on experience in C#, Microsoft Visual Studio, MS SQL Server, application development, database design, and…
Added 2 hours ago
SM
GOAPRDJP000001055 – Application Analyst – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking an experienced Application Analyst – Intermediate with strong hands-on experience in C#, Microsoft Visual Studio, MS SQL Server, application development, database design, and…
Added 2 hours ago
SM
GOAPRDJP000001055 – Application Analyst – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking an experienced Application Analyst – Intermediate with strong hands-on experience in C#, Microsoft Visual Studio, MS SQL Server, application development, database design, and…
Added 5 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 7 hours ago
SC
Test Analyst
Sustainability consulting
Canada
- Full-time
We are seeking a detail-oriented and quality-focused Test Analyst to ensure the reliability, functionality, and performance of software applications. This role is responsible for designing…
Added 10 hours ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
College Diploma in Business and/or Logistics and Supply Chain Management preferred
Added 10 hours ago
AC
Senior Financial Analyst
Aston Carter
AB · Edmonton, Alberta
- $40 to $45 CAD / hour
- Contract
This contract Senior Financial Analyst role supports a service-focused business unit by providing deep financial and operational insights into labour economics, cost recovery, and margin…
Added 11 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 11 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 11 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 15 hours ago
AC
Senior Financial Analyst
Aston Carter
Calgary, AB
- $40 to $45 CAD / hour
- Contract
This contract Senior Financial Analyst role supports a service-focused business unit by providing deep financial and operational insights into labour economics, cost recovery, and margin…
Added 17 hours ago
J
Quality Assurance Analyst (COPY)
JobsMedia.io
Laval, QC
- Full-time
…them. This is why we are looking for an IT quality assurance analyst capable of contributing to the delivery of reliable, efficient solutions adapted to the realities of our…
Added 17 hours ago
FA
Configuration Analyst - Maternity leave
FTAI Aviation
Montreal, QC
- Full-time
The Senior Configuration Analyst is responsible for managing, maintaining, and integrating processes and documentation within the Quality Management System, ensuring compliance with…
Added 17 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 17 hours ago
KL
IT Analyst – Developer
Kativik llisarniliriniq
Montreal, QC
- Full-time
Reporting to the Business Solutions and Development Coordinator, the incumbent is responsible for analyzing, designing, developing and managing all aspects of development and programming to…
Added 17 hours ago
J
Quality Assurance Analyst (COPY) (COPY)
JobsMedia.io
Longueuil, QC
- Full-time
…them. This is why we are looking for an IT quality assurance analyst capable of contributing to the delivery of reliable, efficient solutions adapted to the realities of our…

Johnston Group Inc.

Bilingual Training and Quality Assurance Analyst

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

The Bilingual Training and Quality Assurance Analyst is responsible for performing daily quality reviews on completed work requests processed by the various teams within Chambers Administration along with the initial and cross training of the administration team. In addition, this role is responsible for providing support and fielding questions from the team throughout the day and assisting in the development and maintenance of training materials. The Bilingual Training and Quality Assurance Analyst supports training in both French and English.

The Bilingual Training and Quality Assurance Analyst role is an essential component of the team as it ensures we are maintaining an elevated level of accuracy and providing our clients and partners with a quality product and exceptional customer service.

Responsibilities

Perform daily quality reviews on all staff as per quality review guidelines and provide feedback on findings.
Meet with Supervisors on a regular basis to provide feedback and identify any trends or training opportunities.
Field daily questions and offer support to Supervisors relating to processing requirements.
Assist Leadership in the handling of complex inquiries/escalations.
Support the review of business processes/procedures and identify opportunities for improvement.
Review and assess various reports as needed to resolve errors and prevent future issues relating to quality assurance.
Train and mentor new members of the administration team on the fundamental aspects of system-related processing in their role.
Train and mentor existing members of the administration team going through cross-training.
Develop and maintain training materials, manuals & checklists as required.

Qualifications

2 or more years of experience in benefits administration processing.
Exceptional time management and organizational skills.
Demonstrated excellent oral and written communication skills.
Ability to work closely on a one-on-one basis, in a team environment and self-motivated to work independently when required.
Ability to adapt and generate effective solutions on situations/issues as they are presented.
Detail-oriented and well-developed analytical skills.
Open to feedback and willing to make changes based on feedback provided.
Proficient in Microsoft 365.
Ability to communicate fluently in French and English (oral and written).

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-788-7122.

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More about this job

Responsibilities

Conduct daily quality reviews, provide feedback to staff and supervisors, and help resolve complex inquiries and processing issues. Train and mentor new and cross-training team members in French and English, maintain training materials, and identify opportunities to improve processes and quality.

Requirements

Requires at least two years of experience in benefits administration processing, fluency in written and spoken French and English, and proficiency in Microsoft 365. Candidates should have strong organizational, communication, and analytical skills, attention to detail, and the ability to work independently and collaboratively.

Skills

Quality Assurance
Benefits Administration
Training
Mentoring
French-English Communication
Written Communication
Oral Communication
Time Management
Organization
Analytical Skills
Attention to Detail
Customer Service
Problem Solving
Process Improvement
Microsoft 365

Visa sponsorship

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Keywords

Benefits Administration
Quality Assurance
Quality Reviews
Training
Cross-Training
Mentoring
Training Materials
Training Manuals
Checklists
Processing Requirements
Business Processes
Process Improvement
Error Resolution
Escalation Handling
Report Review
Customer Service
French
English
Microsoft 365
Insurance

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