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Added 5 mins ago
F
Co-Founder & CEO - AI Retail Planning Autopilot
FutureSight
Canada
- Full-time
Autopilot is the vision: Every named competitor generates recommendations that humans still have to act on manually. No product at this revenue tier is building toward full autonomous…
Added 5 mins ago
F
Technology and Product Co-founder - AI for SEC/FINRA Compliance
FutureSight
Canada
- Internship
…materials and client communications before publication. The product brings together submitted content, applicable rules, firm policies, proposed corrections, and reviewer decisions in one…
Added 5 mins ago
F
Technology and Product Co-founder - AI for SEC/FINRA Compliance
FutureSight
Canada
- Internship
…materials and client communications before publication. The product brings together submitted content, applicable rules, firm policies, proposed corrections, and reviewer decisions in one…
Added 5 mins ago
F
Co-Founder & CEO - AI Retail Planning Autopilot
FutureSight
Canada
- Full-time
Autopilot is the vision: Every named competitor generates recommendations that humans still have to act on manually. No product at this revenue tier is building toward full autonomous…
Added 5 mins ago
BR
General Manager - Niagara On The Lake
Banana Republic
Niagara-on-the-Lake, ON
- Full-time
…of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that…
Added 5 mins ago
AS
Applied Scientist II, Sponsored Products and Brands Agent
Amazon Science
Toronto, ON
- Full-time
Collaborate with engineering, product, and science teams to integrate your solutions directly into large-scale production systems serving millions of advertisers.
Added 35 mins ago
FO
Outside Sales
FASTSIGNS of West Metro, MN
Oshawa, ON
- Full-time
…customer relationships. You will be selling a unique, exciting product line that changes by the minute - completely based on customer needs and…
Added 35 mins ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Monitor product and supply levels throughout the shift and proactively replenish items to support uninterrupted beverage service.
Added 50 mins ago
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Associate - Economic Substance
Waystone
Waterloo, ON
- Full-time
…employees to ensure client service delivery across business unit product lines. The incumbent shall be responsible for support functions including database maintenance tasks for client…
Added 50 mins ago
CC
Quality Assurance Analyst
CARFAX Canada
London, ON
- Full-time
…team that uses modern solutions to support Development and Product in delivering high quality, fit for purpose products and services that meet the needs of the business and its customers.…
Added 50 mins ago
CC
Junior Developer
CARFAX Canada
London, ON
- Full-time
The Junior Developer role is an excellent opportunity for an extremely detail-oriented, organized, people-oriented candidate to excel and grow their career. In addition to the above,…
Added 1 hour ago
T
Director of Engineering
TAIRC
ON · Regional Municipality of York, ON
- Volunteer
Collaborate with stakeholders: Work closely with research scientists, product managers, and other directors to align technical efforts with organizational goals.
Added 1 hour ago
CC
Head of Sales
Citation Canada
Toronto, ON
- Full-time
Collaborate with Product and Proposition teams, sharing market intelligence, customer insights and sales feedback to inform proposition development and commercial opportunities.
Added 1 hour ago
AW
Digital Systems & Web Developer
Andrew Wommack Ministries Canada
Toronto, ON · North York, ON
- Part-time
The Andrew Wommack Ministries Canada Web Developer will maintain e-commerce product listings and ensure the online store reflects accurate, updated offerings and promotions.
Added 2 hours ago
OI
Software Sr Developer
Orthosoft Inc.
Montreal, QC
- Other
…years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8…
Added 2 hours ago
L
Commercial Head – Southeast Asia
Lallemand
Rivière-à-Pierre, QC · Rivière-à-à-Pierre, QC
- Full-time
Champion value-based selling, connecting fermentation performance and technical services to measurable improvements in customer efficiency, product quality, and profitability.
Added 2 hours ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
- Full-time
Strong commitment to the development of our employees, including continuous education opportunities like product specific training, and company developed technical videos.
Added 2 hours ago
OM
Grocery Clerk 4 - Stocker
Oliver's Market
Windsor, ON
- Full-time
Assist with maintaining product displays on the sales floor, including accurate signage.
Added 2 hours ago
A
Senior Analyst, Balance Sheet Strategy (12 Month Term)
ATB
Calgary, AB · Edmonton, AB
- Full-time
…modelling techniques and data analytics to understand client and product behaviours, as well as engaging in various process improvement projects. Additionally, this role supports industry…
Added 3 hours ago
R(
Temporary Fashion Associate - Heartland town center
Reitmans (Canada) Ltée/Ltd
Mississauga, ON
- Part-time
Use product knowledge and current promotions to drive add-on sales and support store performance.
Added 3 hours ago
FC
ENGINEERING LEAD POST BOOKING OPTIMIZATION - TORONTO, ON
Flight Centre Travel Group Canada
ON · Ontario, Canada
- Full-time
Comfortable supporting more than one product roadmap at once, and effective at driving outcomes with distributed or fully remote teams.
Added 3 hours ago
FC
SENIOR BUSINESS ANALYST – POST BOOKING OPTIMIZATION - TORONTO, ON
Flight Centre Travel Group Canada
ON · Ontario, Canada
- Full-time
…programs. You'll work directly with the Program Leader and Product Managers, gathering insights from customers, markets, and vendors to build evidence-based recommendations that influence…
Added 3 hours ago
SL
Service Technician (Part-Time)
Sporting Life
Collingwood, ON
- Part-time
The Service Technician actively contributes to service standards of the department to ensure that all product and sales goals are achieved through the conscientious application of Sporting…
Added 3 hours ago
Member Advisor
Affinity Credit Union
Davidson, SK
Collaboration: Work with our specialty teams to make more complex product recommendations, connecting members with the appropriate expert to support them with loans, wealth services and…
Added 3 hours ago
AC
Part Time Member Advisor
Affinity Credit Union
Birch Hills, SK
- Part-time
Collaboration: Work with our specialty teams to make more complex product recommendations, connecting members with the appropriate expert to support them with loans, wealth services and…

Johnston Group Inc.

Bilingual Training and Quality Assurance Analyst

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

The Bilingual Training and Quality Assurance Analyst is responsible for performing daily quality reviews on completed work requests processed by the various teams within Chambers Administration along with the initial and cross training of the administration team. In addition, this role is responsible for providing support and fielding questions from the team throughout the day and assisting in the development and maintenance of training materials. The Bilingual Training and Quality Assurance Analyst supports training in both French and English.

The Bilingual Training and Quality Assurance Analyst role is an essential component of the team as it ensures we are maintaining an elevated level of accuracy and providing our clients and partners with a quality product and exceptional customer service.

Responsibilities

Perform daily quality reviews on all staff as per quality review guidelines and provide feedback on findings.
Meet with Supervisors on a regular basis to provide feedback and identify any trends or training opportunities.
Field daily questions and offer support to Supervisors relating to processing requirements.
Assist Leadership in the handling of complex inquiries/escalations.
Support the review of business processes/procedures and identify opportunities for improvement.
Review and assess various reports as needed to resolve errors and prevent future issues relating to quality assurance.
Train and mentor new members of the administration team on the fundamental aspects of system-related processing in their role.
Train and mentor existing members of the administration team going through cross-training.
Develop and maintain training materials, manuals & checklists as required.

Qualifications

2 or more years of experience in benefits administration processing.
Exceptional time management and organizational skills.
Demonstrated excellent oral and written communication skills.
Ability to work closely on a one-on-one basis, in a team environment and self-motivated to work independently when required.
Ability to adapt and generate effective solutions on situations/issues as they are presented.
Detail-oriented and well-developed analytical skills.
Open to feedback and willing to make changes based on feedback provided.
Proficient in Microsoft 365.
Ability to communicate fluently in French and English (oral and written).

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-788-7122.

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More about this job

Responsibilities

Conduct daily quality reviews, provide feedback to staff and supervisors, and help resolve complex inquiries and processing issues. Train and mentor new and cross-training team members in French and English, maintain training materials, and identify opportunities to improve processes and quality.

Requirements

Requires at least two years of experience in benefits administration processing, fluency in written and spoken French and English, and proficiency in Microsoft 365. Candidates should have strong organizational, communication, and analytical skills, attention to detail, and the ability to work independently and collaboratively.

Skills

Quality Assurance
Benefits Administration
Training
Mentoring
French-English Communication
Written Communication
Oral Communication
Time Management
Organization
Analytical Skills
Attention to Detail
Customer Service
Problem Solving
Process Improvement
Microsoft 365

Visa sponsorship

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Keywords

Benefits Administration
Quality Assurance
Quality Reviews
Training
Cross-Training
Mentoring
Training Materials
Training Manuals
Checklists
Processing Requirements
Business Processes
Process Improvement
Error Resolution
Escalation Handling
Report Review
Customer Service
French
English
Microsoft 365
Insurance

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