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Added 20 mins ago
NB
Senior Analyst - Capital Market Reconciliation
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Reconciliation Analyst within the Reconciliations – Capital Markets Operations team at National Bank means acting as a specialist in reconciliations, payments…
Added 50 mins ago
YR
Program and Process Analyst, Talent Acquisition
York Region (The Regional Municipality of York)
Newmarket, ON
- Contract
Monitors data integrity and adherence to established system and data standards and performs audits and quality assurance activities.
Added 1 hour ago
W
Associate - Economic Substance
Waystone
Waterloo, ON
- Full-time
If you are a Fund Accountant/Auditor/Investment Analyst seeking a new challenge this could be the role for you!
Added 1 hour ago
CC
Quality Assurance Analyst
CARFAX Canada
London, ON
- Full-time
The Software QA Analyst will assist the quality assurance team in delivering on their vision of being a mature, collaborative QA team that uses modern solutions to support Development and…
Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 2 hours ago
GH
Customer Account Analyst
GE HEALTHCARE
ON · Mississauga, Ontario
- Other
As the Customer Account Analyst, you will be joining a fast-paced environment as part of the GE Healthcare Service Operations team. In this role, you will have an opportunity to work…
Added 3 hours ago
A
Senior Analyst, Balance Sheet Strategy (12 Month Term)
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Analyst, Balance Sheet Strategy, you will empower the Treasury Balance Sheet Strategy function by transforming complex data into actionable insights that drive key…
Added 3 hours ago
IS
business analyst, informatics
IMDS Software
Montreal, QC
- Full-time
Conduct reviews to assess quality assurance practices, software products and information systems
Added 4 hours ago
C
Director, Distribution Strategy & Financial Management
CIBC
Toronto, ON
- Full-time
…benefits, test the reasonableness of estimates, and strengthen the quality and credibility of investment…
Added 4 hours ago
OT
Analyste en modélisation et simulation électrique / Electrical Modeling and Simulation Analyst
OPAL-RT TECHNOLOGIES India Pvt. Ltd.
Montreal, QC
- Other
Added 4 hours ago
C
Director, Distribution Strategy & Financial Management
CIBC
Toronto, ON
- Full-time
…benefits, test the reasonableness of estimates, and strengthen the quality and credibility of investment…
Added 4 hours ago
CO
Project & Business Analyst (Full-Time)
City of Thunder Bay
Thunder Bay, ON
- Full-time
As a Project & Business Analyst with our IT Delivery team, you’ll coordinate the implementation of effective digital solutions that keep the City running. From enterprise systems to new…
Added 5 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…compliance with business policies, documented procedures and data quality…
Added 5 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…and scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 5 hours ago
L
Manager, Financial Planning & Analysis | Contract until March 2028
lululemon
Vancouver, BC
- Full-time
…future roles within the organization. We are a stand for high quality work, driving high quality results and living a high-quality…
Added 6 hours ago
A
Quality Assurance Analyst (18-month temp)
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next QA Analyst you will have a unique opportunity to contribute to ATB through challenging, meaningful and diverse opportunities while creating happiness for our customers and…
Added 6 hours ago
J
e-Emphasys ERP Techno-Functional Expert
Jobgether
Canada
- $105,000 to $125,000 CAD / year
- Contract
Support integrations, reporting, master data management, and data quality initiatives, including solutions connected through Microsoft Power BI and Microsoft Power Platform.
Added 6 hours ago
TR
ERP Business Analyst (Contract)
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
Reporting to ERP Testing Lead, the ERP Business Analyst is responsible for
Added 6 hours ago
TH
Analyste r°approvisionnement
The Home Depot Canada
Toronto, ON
- Full-time
The Replenishment Analyst has responsibility for the tactical execution of category replenishment strategy, providing a high level of service to its Merchandising, Store Operations and…
Added 6 hours ago
TH
Replenishment Analyst
The Home Depot Canada
Toronto, ON
- Full-time
The Replenishment Analyst has responsibility for the tactical execution of category replenishment strategy, providing a high level of service to its Merchandising, Store Operations and…
Added 7 hours ago
J
e-Emphasys ERP Techno-Functional Expert
Jobgether
Canada
- $105,000 to $125,000 CAD / year
- Full-time
Support integrations, reporting, master data management, and data quality initiatives, including solutions connected through Microsoft Power BI and Microsoft Power Platform.
Added 7 hours ago
W
Senior Cost Analyst
Worley
Markham, ON
- Full-time
Identify data/quality gaps and reporting inconsistencies and work with appropriate data owners to resolve them.
Added 8 hours ago
OT
Analyste en Modélisation et Simulation d’Électronique de Puissance / Power Electronics Modeling and Simulation Analyst
OPAL-RT TECHNOLOGIES India Pvt. Ltd.
Montreal, QC
- Other
Added 8 hours ago
SM
GOAPRDJP000001055 – Application Analyst – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking an experienced Application Analyst – Intermediate with strong hands-on experience in C#, Microsoft Visual Studio, MS SQL Server, application development, database design, and…
Added 8 hours ago
D
Senior Financial Analyst
DCM
Brampton, ON
- $80,133 to $100,166 CAD / year
- Full-time
As a Senior Financial Analyst, you will be the primary finance business partner for the Brampton facility, providing timely financial insight, analysis, and decision support to plant…

Johnston Group Inc.

Bilingual Training and Quality Assurance Analyst

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

The Bilingual Training and Quality Assurance Analyst is responsible for performing daily quality reviews on completed work requests processed by the various teams within Chambers Administration along with the initial and cross training of the administration team. In addition, this role is responsible for providing support and fielding questions from the team throughout the day and assisting in the development and maintenance of training materials. The Bilingual Training and Quality Assurance Analyst supports training in both French and English.

The Bilingual Training and Quality Assurance Analyst role is an essential component of the team as it ensures we are maintaining an elevated level of accuracy and providing our clients and partners with a quality product and exceptional customer service.

Responsibilities

Perform daily quality reviews on all staff as per quality review guidelines and provide feedback on findings.
Meet with Supervisors on a regular basis to provide feedback and identify any trends or training opportunities.
Field daily questions and offer support to Supervisors relating to processing requirements.
Assist Leadership in the handling of complex inquiries/escalations.
Support the review of business processes/procedures and identify opportunities for improvement.
Review and assess various reports as needed to resolve errors and prevent future issues relating to quality assurance.
Train and mentor new members of the administration team on the fundamental aspects of system-related processing in their role.
Train and mentor existing members of the administration team going through cross-training.
Develop and maintain training materials, manuals & checklists as required.

Qualifications

2 or more years of experience in benefits administration processing.
Exceptional time management and organizational skills.
Demonstrated excellent oral and written communication skills.
Ability to work closely on a one-on-one basis, in a team environment and self-motivated to work independently when required.
Ability to adapt and generate effective solutions on situations/issues as they are presented.
Detail-oriented and well-developed analytical skills.
Open to feedback and willing to make changes based on feedback provided.
Proficient in Microsoft 365.
Ability to communicate fluently in French and English (oral and written).

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-788-7122.

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More about this job

Responsibilities

Conduct daily quality reviews, provide feedback to staff and supervisors, and help resolve complex inquiries and processing issues. Train and mentor new and cross-training team members in French and English, maintain training materials, and identify opportunities to improve processes and quality.

Requirements

Requires at least two years of experience in benefits administration processing, fluency in written and spoken French and English, and proficiency in Microsoft 365. Candidates should have strong organizational, communication, and analytical skills, attention to detail, and the ability to work independently and collaboratively.

Skills

Quality Assurance
Benefits Administration
Training
Mentoring
French-English Communication
Written Communication
Oral Communication
Time Management
Organization
Analytical Skills
Attention to Detail
Customer Service
Problem Solving
Process Improvement
Microsoft 365

Visa sponsorship

Not detected in the job text

Keywords

Benefits Administration
Quality Assurance
Quality Reviews
Training
Cross-Training
Mentoring
Training Materials
Training Manuals
Checklists
Processing Requirements
Business Processes
Process Improvement
Error Resolution
Escalation Handling
Report Review
Customer Service
French
English
Microsoft 365
Insurance

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