Enrolment and Benefits Administrator, CINUP

The Enrolment and Benefits Administrator is responsible for processing plan member enrolments, changes, and terminations, ensuring attention to detail and compliance with department policies and procedures. This role serves as a key point of contact and support for clients and advisors, facilitating plan administrator training, handling overdue accounts and related reporting, and supporting the continuous improvement of department policies and procedures along with other department initiatives and projects as needed. This role will also serve as a backup for all administration team functions as needed (e.g., workflow distribution, quality assurance, implementations, amendments, terminations, etc).

This is a permanent, full-time role based out of Winnipeg, MB, working a hybrid model. Assigned shift will vary based on business needs.

Responsibilities

Enrolment and Benefits Administration

• Process member enrolments, changes, and terminations accurately within admin systems.
• Verify accuracy and completeness of all requests, contacting plan administrators and members to clarify or obtain missing information.
• Maintain accurate records and documentation to meet data integrity requirements.
• Apply payments to client accounts, including physical cheques.
• Monitor and manage overdue client accounts, coordinating any related suspensions or terminations with the advisor and administration team.

Client & Advisor Support

• Respond to client and stakeholder inquiries received via phone and email, including calls made to the CINUP 1-800 line, ensuring clear and professional communication that meets cultural sensitivity guidelines for business communication with our clients.
• Facilitate training for new and existing clients to support effective plan administration.
• Facilitate or take part in presentations as needed (at the bi-annual CINUP conference, for example).

Collaboration with Stakeholders

• Work closely with internal departments such as sales, customer service, and claims to ensure accuracy and consistent plan support.
• Review reports as needed to identify discrepancies and ensure data integrity across systems and records.
• Actively participate in team meetings and exercises, bringing forward ideas, updates, or concerns to support open communication and effective problem solving.
• Participate in department projects and contribute to process improvement initiatives.

Qualifications

• Experience working with group benefits is preferred
• Attention to detail and accuracy are required
• Ability to work independently and collaboratively in a team environment
• Strong time management skills with the ability to handle competing priorities
• Effective problem solving, analytical and mathematical skills
• Excellent communication skills (verbal and written), with a strong focus on customer service
• Strong interpersonal skills and ability to work respectfully across cultures
• Demonstrated understanding of diversity, equity, and inclusion (DEI) principles
• Experience working respectfully with Indigenous clients and communities is an asset
• Ability to deliver client training sessions in a clear and professional manner
• Ability to maintain confidentiality at all times
• Proficient using MS Office

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-788-7122.