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G
Patient Support Program Lead (10 Month Contract/Secondment)
GSK
Mississauga, ON
- Full-time
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health…
Added 14 mins ago
Procurement Advisor
City of Edmonton
AB
As a Procurement Advisor with the City of Edmonton’s Waste Services branch, you will play a central role in guiding end-to-end procurement and contract operations that support clean,…
Added 14 mins ago
Procurement Manager
Aecon
Whitby, ON
Minimum 10 years’ experience in Procurement, minimum 5 of which must have been on a construction project
Added 14 mins ago
SI
SAP iXp Intern – CIS Software / AI Developer
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- $18 to $36 CAD / hour
- Internship
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Added 15 mins ago
TK
Specialist, Finance and Operations
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Toronto, ON
- $72,000 to $82,000 CAD / year
- Full-time
This is a hybrid role requiring three (3) days per week at our downtown Toronto office
Added 29 mins ago
PG
Technical Project Manager, Lighting & Control
Plan Group Inc.
Ottawa, ON
- Full-time
As a Technical Project Manager - Lighting & Controls, you will take full ownership of your system scope from start to finish - from procurement through to commissioning and closeout. You’ll…
Added 29 mins ago
DH
Vendor and Contract Specialist, FT
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Toronto, ON
- Full-time
Reporting to both the Director of Real Estate and Property Management, and Interim Director of IT and Procurement, the Procurement Specialist is responsible for strategizing and negotiating…
Added 29 mins ago
NF
Cost Engineer
NES Fircroft
Toronto, ON
- Contract
…This role partners closely with Project Controls, Engineering, Procurement, Construction, and contractors to ensure accurate cost visibility, proactive trend management, and reliable…
Added 29 mins ago
M
Operations Engineer II
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Vancouver, BC
- $84,000 to $100,000 CAD / year
- Full-time
Preventative and reactive maintenance of equipment ->implement solutions hands on using technical documentation & tools
Added 44 mins ago
IT Developer, Integration - Hybrid working model
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Blainville, QC
…Your expertise focuses on APIs, EDI transactions, PunchOut procurement, data transformation, and workflow…
Added 44 mins ago
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Engineer - Facilities & Equipment
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Toronto, ON · CA - Ontario - Toronto
- Full-time
Support new equipment selection, procurement, installation, commissioning, and lifecycle management.
Added 44 mins ago
SH
Material Handler I
Siemens Healthineers
Ottawa, ON · YOW B
- Full-time
Collaborate effectively with Manufacturing, Quality, Supply Chain, Procurement, and other internal departments to meet operational priorities and deadlines.
Added 44 mins ago
CT
Senior Director, Manufacturing & Supply Chain
Corinex Technologies Corp.
Vancouver, BC
- Full-time
Manage direct operational relationships with semiconductor foundries; oversee wafer tape-outs, mask procurement, wafer lot starts, hot-lots, cycle times, and wafer banking strategies.
Added 44 mins ago
AC
Senior Electrical Controls Designer
A&H Custom Machine
Burlington, ON
- Full-time
…controls systems for automated machinery. The position provides technical leadership throughout the project lifecycle, from initial design and component selection through programming,…
Added 44 mins ago
W
Principal Mechanical Engineer - HVAC
Worley
Toronto, ON
- Full-time
…a full-time position based in Markham, Ontario. This senior technical leadership role is responsible for the design and delivery of HVAC, industrial building services, utilities, plumbing,…
Added 1 hour ago
M
Regional Equipment Manager
Mainroad
Cumberland, BC
- Full-time
Provide technical support in diagnostics, repairs and preventative maintenance programs to maximize asset availability.
Added 1 hour ago
JG
Team Lead, Technical Services
Johnston Group Inc.
Winnipeg, MB
- Full-time
Must have basic knowledge of Project Management processes
Added 1 hour ago
DM
ACCOUNT MANAGER - RETAIL, FOODSERVICE & OMNICHANNEL MARKETING
DACS Marketing Group
Mississauga, ON
- Full-time
Permanent, full-time | Hybrid: minimum 3 days in office
Added 1 hour ago
A
Director, Mechanical & Electrical, Atlantic
AtkinsRéalis
St. John's, NL · Bedford, NS
- Full-time
…operational and commercial performance, develop talent, maintain technical and project-delivery excellence, and expand trusted client relationships. The successful candidate will build on…
Added 1 hour ago
SI
SAP iXp Intern – CIS Software / AI Developer
SAP IT Business Systeme
Montreal, QC
- $18 to $36 CAD / hour
- Internship
Technical experience in Python, Java, JavaScript, or another programming language
Added 1 hour ago
GD
OWSS Program FTS Technician
General Dynamics Land Systems–Canada
Ottawa, ON
- Full-time
…including; Engineering, Logistics, Configuration Management (CM), Technical Data, Procurement, Supply, Quality Assurance, and…
Added 1 hour ago
TR
Director of Estimating
Taylor Ryan Executive Search Partners
Vancouver, BC
- $150,000 to $200,000 CAD / year
- Full-time
…projects. The role oversees estimating, budgeting, tendering, procurement and contract negotiations while working closely with executive leadership, preconstruction, operations, project…
Added 1 hour ago
D
ServiceNow Developer
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $90 to $100 CAD / hour
- Contract
Support hardware asset lifecycle management, including procurement, deployment, inventory management, transfers, and disposal processes.
Added 2 hours ago
R
Chargé de projet – Acquisition capital & Technologies de fabrication / Project Manager - Capital Acquisition & Manufacturing Technology
RTX
Longueuil, QC
- Full-time
Added 2 hours ago
LM
Sustainment Engineer Associate
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- Full-time
…customer or product requirements into solutions that acknowledge technical, schedule, and cost constraints. May serve as the point of contact for logistics with the customer and provide…

Johnston Group Inc.

Team Lead, Technical Services

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: Minimum 5 years of experience in a Tier 2 technical support, Systems Administration, or Team Lead role
Posting language: English
Posted: Nov 12, 2026

Original job description

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

The Technical Services Team Lead is the senior technical authority for network and systems infrastructure and provides operational leadership for the Technical Services team. This role ensures smooth day-to-day IT support and acts as the primary escalation point for complex technical issues. This role serves as the technical point of contact for the team, facilitating cross-department collaboration and vendor communications. Team Lead, Technical Services drives continuous improvement by evaluating modern technologies, tracking SLAs, and staying ahead of emerging IT trends and threats, while mentoring team members to grow their technical depth. The goal is to enable an efficient, responsive support operation that meets or exceeds organizational service standards.

Key Responsibilities

Lead and develop the Technical Services team through clear direction, coaching, and performance management (recruiting, onboarding, conflict resolution, engagement, and performance processes, career growth and goals)
Oversee Technical Services project delivery by setting direction, approving priorities, and ensuring resourcing, governance, and outcomes from analysis through implementation and retrospectives
Own portfolio prioritization by approving backlog priorities and aligning maintenance, operations, and project work to enterprise goals in coordination with team leads.
Evaluate and oversee hardware, software, and infrastructure solutions, supporting procurement decisions (cost, fit, risk, and standards), inventory management, and refresh‑cycle coordination across the IT environment
Provide strategic direction and oversight for IT infrastructure and platforms, including virtualization, physical infrastructure, lifecycle planning, vendor evaluation, network architecture, and data center or office hardware, while managing the IT Operations software‑licensing portfolio in accordance with signing‑authority guidelines
Oversee enterprise infrastructure and system risk management by setting risk tolerance, prioritizing mitigation efforts, and reviewing outcomes to support business continuity

Qualifications

Degree or diploma in Systems Administration or related program
Must have basic knowledge of Project Management processes
Minimum 5 years of experience in a Tier 2 technical support, Systems Administration, or Team Lead role
Ability to communicate written and verbal information to both technical and non-technical audiences
Ability to analyze problems and/or requirements and develop a suitable solution
Advanced knowledge of enterprise networking, including LAN/WAN, VLANs, routing and switching (e.g., Cisco), firewalls (e.g., Palo Alto), VPN, DNS, and DHCP
Advanced knowledge of systems administration, including Windows Server, Active Directory/Entra ID, Microsoft 365 (Exchange Online, SharePoint, Teams), group policy, and virtualization
Ability to collaborate with employees with various business backgrounds and skill sets within the organization
Ability to organize a number of projects and keep each on track
Ability to work well in a team environment, particularly in a leadership role
Have a proven track record of understanding the applications and business processes they support
Have a proven track record of being able to investigate and resolve issues reported by users

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-786-0421

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More about this job

Responsibilities

Lead and develop the Technical Services team, oversee project delivery and portfolio priorities, and serve as the escalation point for complex technical issues. Direct infrastructure strategy, technology and vendor decisions, licensing, lifecycle planning, and risk mitigation while improving service quality and supporting business continuity.

Requirements

A degree or diploma in Systems Administration or a related program and basic knowledge of project management are required, along with at least five years of experience in Tier 2 technical support, systems administration, or a team lead role. Candidates need advanced enterprise networking and systems administration knowledge, strong communication and problem-solving abilities, and experience coordinating projects and resolving user issues.

Skills

Team Leadership
Systems Administration
Enterprise Networking
Project Management
Windows Server
Active Directory
Microsoft 365
Virtualization
Network Architecture
Risk Management
Vendor Management
Technical Support
Problem Solving
Project Prioritization
Coaching and Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Systems Administration
Technical Services
Tier 2 Technical Support
Project Management
Enterprise Networking
LAN/WAN
VLAN
Routing and Switching
Cisco
Firewalls
Palo Alto
VPN
DNS
DHCP
Windows Server
Active Directory
Entra ID
Microsoft 365
Exchange Online
SharePoint
Microsoft Teams
Group Policy
Virtualization
Infrastructure Lifecycle Planning
Network Architecture
IT Risk Management
Business Continuity
Service-Level Agreements
Vendor Evaluation
Software Licensing

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Work requirements

Jobs in Canada