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Added 3 mins ago
BA
Receptionist
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- Full-time
Proficient user of Microsoft Office tools and Microsoft Outlook
Added 18 mins ago
CF
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Proficient with Microsoft Office including Project.
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HB
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Added 48 mins ago
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Added 48 mins ago
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Added 48 mins ago
TL
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Competency using Microsoft Office applications (such as Word, Excel, and PowerPoint)
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B
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- Full-time
Proficient user of Microsoft Office tools and Microsoft Outlook
Added 48 mins ago
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Microsoft Office especially advanced Excel proficiency is mandatory
Added 1 hour ago
RT
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…scalable, governed data architectures on Azure, Databricks, and Microsoft…
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- Full-time
…solutions using Azure Data Factory, Databricks, Synapse, and Microsoft Fabric. This is a hands-on technical role with client-facing…
Added 1 hour ago
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Added 1 hour ago
AH
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…Demonstrated dedication to professional development. Proficient with Microsoft Suite (e.g., Excel, PowerPoint, Word, Outlook,…
Added 1 hour ago
AH
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Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…demand and navigate through various computer programs including Microsoft Office (Word, Excel, Access, PowerPoint), Visio, Outlook and Internet. Physically capable of performing nursing…
Added 1 hour ago
AH
Registered Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…demand and navigate through various computer programs including Microsoft Office (Word, Excel, Access, PowerPoint), Visio, Outlook and Internet. Physically capable of performing nursing…
Added 1 hour ago
AH
Registered Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…demand and navigate through various computer programs including Microsoft Office (Word, Excel, Access, PowerPoint), Visio, Outlook and Internet. Physically capable of performing nursing…
Added 1 hour ago
AH
Registered Nurse - Continuing Care
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- Full-time
…demand and navigate through various computer programs including Microsoft Office (Word, Excel, Access, PowerPoint), Visio, Outlook and Internet. Physically capable of performing nursing…
Added 1 hour ago
AC
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- Full-time
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Added 2 hours ago
BH
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Added 2 hours ago
CC
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- Full-time
Working knowledge of computer applications such as Microsoft Office and a CRM are a plus.
Added 2 hours ago
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Proficiency with Microsoft Office and experience with CRM or database systems is an asset.
Added 2 hours ago
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Proficiency in project control and administrative software, including Microsoft Word, Excel, Access, and Outlook, to support efficient project management.
Added 2 hours ago
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Johnston Group Inc.

Trainer & Quality Analyst (Maximum Benefit)

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 3 – 5 years of experience in a Trainer or related Adult Education position
Posting language: English
Posted: Oct 6, 2026

Original job description

Trainer & Quality Analyst (Maximum Benefit)

The Trainer & Quality Analyst is responsible for providing the overall training for the Maximum Benefit Team along with performing daily quality reviews on completed work requests.

Your daily activities will be diverse as you develop and improve administrative processes. You will provide coaching and mentorship for trainees and existing team members, conduct quality assurance reviews to ensure accuracy and high standards are consistently met. Then you’ll share feedback, offer targeted recommendations, and track trends to steer future training. This will include developing new training materials, revising guides, and creating checklists to support ongoing learning.

The Trainer & Quality Analyst role is an essential component of the team as it ensures that proper training, tools, and supports are in place allowing the team to be successful in performing their job while providing our clients with excellent customer service.

*Hybrid working model based out of our Winnipeg, MB office, with three days in-office per week.

Qualifications:

3 – 5 years of experience in a Trainer or related Adult Education position
Experience in group benefits or insurance industry is an asset
Exceptional time management and organizational skills
Demonstrated excellent oral and written communication skills
Ability to work closely on a one-on-one basis, in a team environment and self-motivated to work independently when required
Ability to adapt and generate effective solutions on situations/issues as they are presented
Detail oriented and well-developed analytical skills
Open to feedback and willing to make changes based on feedback provided
Proficient in Microsoft Office Programs
Bilingualism (English/French) is an asset

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

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More about this job

Responsibilities

Deliver training, coaching, and mentorship to new and existing team members, and conduct daily quality reviews of completed work requests. Share feedback and recommendations, track quality trends, and develop or update training materials, guides, and checklists to improve administrative processes and customer service.

Requirements

Requires 3–5 years of experience in training or a related adult education role; group benefits or insurance experience is an asset. Candidates should have strong organizational, communication, analytical, and time-management skills, be proficient in Microsoft Office, and be able to work independently and collaboratively; English-French bilingualism is an asset.

Skills

Training
Adult Education
Quality Assurance
Coaching
Mentorship
Training Material Development
Process Improvement
Time Management
Organization
Oral Communication
Written Communication
Analytical Skills
Problem Solving
Attention to Detail
Microsoft Office
Group Benefits

Visa sponsorship

Not detected in the job text

Keywords

Training
Adult Education
Group Benefits
Insurance
Quality Assurance
Quality Reviews
Coaching
Mentorship
Training Materials
Training Guides
Checklists
Administrative Processes
Process Improvement
Customer Service
Feedback
Trend Tracking
Time Management
Organization
Oral Communication
Written Communication
Analytical Skills
Problem Solving
Attention to Detail
Microsoft Office
Bilingualism

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