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Added 16 mins ago
L
Deli Assistant Department Manager - Full Time
Longo's
Bolton, ON
- Full-time
This is your opportunity to advance your career in a leadership role. As the Assistant Deli Department Manager, you will assist the Deli Manager to ensure that the department is prepared…
Added 16 mins ago
Assistant Manager Assistant Store Manager MAC RICHMOND
ELC Beauty LLC
Richmond, BC
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 46 mins ago
Quality Assurance Technician
State Window Corporation
Vaughan, ON
We take immense pride in our work, our people, and our unwavering commitment to excellence.
Added 1 hour ago
WC
Housing Services Coordinator (2026-410-HHS)
WoodGreen Community Services
Toronto, ON
- Full-time
This position is accountable to the Manager, Tenant Resolutions and Housing Operations for the daily management of the physical, administrative and operational components of the housing…
Added 1 hour ago
TU
Graduate Management Trainee - Pembrokeshire
targetjobs UK
Pembroke, ON
- Full-time
…excellent training, our Management Trainees can progress to Branch Manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers…
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Burnaby, BC
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
GD
DYNAMITE - Team Leader FT - Carrefour de L'Estrie
Groupe Dynamite, Inc Garage
Sherbrooke, QC
- Full-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 1 hour ago
SP
Avalanche Forecaster - Winter 2026/27
Sun Peaks Resort
BC · Sun Peaks Mountain, BC
- Full-time
Available to start two weeks of full-time training on October 26th, 2026 (please consult with Patrol Manager if there are any conflicts)
Added 1 hour ago
MF
HR Internship
McConnell Foundation
Montreal, QC
- Temporary
Document our people and culture processes including those with other areas of operations.
Added 1 hour ago
BH
Client & Sales Specialist
BeWell Health Centres
Hamilton, ON · Mississauga, ON
- Full-time
Recognize when a question or concern requires involvement from a clinician or manager and escalate appropriately.
Added 2 hours ago
DA
Business Systems & Project Manager
Dynamix Agitators Inc.
Richmond, BC
- Full-time
The top priority in this role is driving execution through people - assigning ownership, creating follow-through, and ensuring commitments are delivered across teams through disciplined…
Added 2 hours ago
P
Processing Manager
Premier
London, ON
- Full-time
We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance,…
Added 3 hours ago
NB
Advisor in the Counterparty Documentation Center
National Bank of Canada
Montreal, QC
- Full-time
…means contributing directly to the success of Capital Markets Operations. In this role, you will be part of a dynamic and collaborative team where the work is evolving, stimulating, and…
Added 3 hours ago
NB
Wealth Associate
National Bank of Canada
London, ON
- Full-time
Carry out routine operations related to financial transactions (e.g., purchases and sales of securities, necessary transaction adjustments)
Added 3 hours ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Full-time
Drive a Passion for Results – Provide Thought Leadership – Analyze and solve problems - Engage our People – Build collaborative relationships - Demonstrate Personal Leadership and Build…
Added 3 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 3 hours ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 3 hours ago
Friend and Family
Under Armour
Rocky View, AB
…when visiting Under Armour. This role reports to the Store Manager and is responsible for execution of routine duties to support store…
Added 3 hours ago
IW
Retail Sales Manager
Imagine Wireless Inc
Calgary, AB
- Full-time
As a Store Manager, you will be responsible for leading daily store operations, developing a high-performing sales team, and creating an environment where employees and customers feel…
Added 3 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 4 hours ago
V
Senior Manager, FP&A
Vaco
Markham, ON
- $140,000 to $155,000 CAD / year
- Full-time
Manager-level experience with people leadership
Added 4 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 4 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
Facility Operations is core to our Success. Focused on owning and driving all activity occurring in your building(s) and ensuring facilities are operated safely, cost effectively, and…
Added 4 hours ago
DI
AWS CloudOps Manager (1899) $150K
Direct IT Recruiting Inc.
Mississauga, ON
- Full-time
We are seeking an AWS CloudOps Manager to lead the availability, performance, security, and cost efficiency of our cloud infrastructure. This role combines hands-on technical leadership…
Added 4 hours ago
Retail Temporary Keyholder, Maje, Royalmount, Montreal
SMCP NORTH AMERICA (US, CANADA)
Montreal, QC
…growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and…

Jolera

Field Services Specialist

Ottawa, ON, Canada

$55,000 to $60,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Apr 4, 2027
Experience: 3‐5 years' experience in a Technical Support role
Posting language: English
Posted: Oct 6, 2026

Original job description

Who We Are

Welcome to Jolera. Jolera offers MSPs & IT solution providers next-generation managed services enabling them to create world-class experiences for their clients. We are dedicated to innovating the way organizations integrate IT with their business, providing organizations with live actionable insights to help them succeed. Our partners receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We know that IT solutions require more than just technology - they need skilled people behind them. That is why we assembled a great team of experts to support our operations. Our people are focused, client driven and passionate about connecting users with technology.

Who You Are

In this role, you will be providing split support to the Service Delivery Team (80%) as well as the Field Services Team (20%). While supporting the Service Delivery Team, you will provide remote service assistance using various web-based remote support tools when necessary. While servicing the Field Services Team, you will be interacting with our clients and users at various locations across the city. At sometimes, travel will be required (up to 30 - 40%).

What You'll Do

Receive and respond to service requests for assistance via telephone and email in accordance with each client's Service Level Agreement (SLA)
Responsible for the overall administration of the desktop, laptop, and peripherals at specific location
Process service tickets and assign to appropriate Jolera onsite technicians, or customer-specific internal service resources, as necessary
Conduct on-site problem determination and analysis where required
Maintain service ticket ownership throughout the life of the support incident
Escalate high profile issues to the Service Desk Manager for appropriate handling and routing
Actively monitor all customer systems and services and respond to device-down scenarios
Go on site to support customers or projects that can't be performed remotely as well as routine maintenance
Develop knowledge of multiple systems and processes in order to troubleshoot problems
Perform server updates and reboots during customer-designated service windows
React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager/Field Services Manager
Monitor, record and troubleshoot customer backup status if necessary
Work rotating shifts as scheduled by the Service Desk Manager
Follow all other processes and quality standards as assigned by the Service Desk Manager

Requirements

Qualifications

3‐5 years' experience in a Technical Support role
College diploma or equivalent
Current industry‐relevant certifications (Microsoft, Cisco, VMware, Citrix, Red Hat, etc.) would be an asset
Hands on experience and ability to troubleshoot issues related to) Operating System, DLL, Antivirus, Malware, Spyware, Software Installs, Active Directory, Printers, Mobile Device activation, etc.
Strong knowledge of common client‐side productivity application suites (Microsoft Office Suite, Outlook‐Exchange environments, Adobe Acrobat, etc.)
Basic working knowledge of server‐side applications and technologies, including (but not limited to) Exchange Server, WSUS, Hyper‐V, VMware vSphere, Citrix Xenserver, etc
Basic working knowledge of pro‐consumer computer hardware and software interaction (Application / OS threading, memory swapping, disk storage subsystems, etc.)
Strong written and communication skills; strong interpersonal skills
Strong organizational and planning skills
Physically capable of lifting and carrying packaged computers, monitors, and other equipment
Ability to assume responsibility for multiple concurrent issues, applying appropriate prioritization

Assets

Hands-on Experience with print publishing software
Basic working knowledge of Linux and Unix
Full driver's license, access to a vehicle and/or public transportation
French an asset

Benefits

What We Offer

A competitive salary and benefits package that appreciates your worth.
Perks that make every day a bit more special.
Opportunities for professional growth and development that will push your career to new heights.
Join Jolera and be part of a team that values creativity, drive, and a bit of quirkiness, all while delivering serious results

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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More about this job

Responsibilities

Provide remote and on-site technical support, respond to service requests, manage tickets, and troubleshoot customer hardware, software, and systems. Maintain customer devices and services, perform server updates and routine maintenance, monitor backups, and respond to outages while following service-level agreements and scheduled shifts.

Requirements

Requires 3–5 years of technical support experience, a college diploma or equivalent, and hands-on troubleshooting experience with operating systems, applications, Active Directory, printers, and mobile devices. Candidates should have strong communication and organizational skills, knowledge of common productivity and server technologies, and the ability to carry equipment; relevant industry certifications are an asset.

Skills

Technical Support
Remote Support
Desktop And Laptop Administration
Troubleshooting
Active Directory
Microsoft Office
Exchange
Server Maintenance
Ticket Management
Customer Service
Incident Escalation
Backup Monitoring
Operating Systems
Printer Support
Mobile Device Activation
Communication

Benefits

Competitive Salary
Benefits Package
Professional Growth And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Service-Level Agreement
Technical Support
Remote Support Tools
Service Tickets
Desktop Support
Laptop Support
Operating Systems
Dynamic-Link Libraries
Antivirus
Malware
Spyware
Software Installation
Active Directory
Microsoft Office
Outlook
Exchange Server
Windows Server Update Services
Hyper-V
VMware vSphere
Citrix XenServer
Linux
Unix
Printers
Mobile Device Activation
Backup Monitoring
Server Updates
Microsoft Certifications
Cisco Certifications
Red Hat Certifications

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