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Added 17 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 17 mins ago
BC
Registered Practical Nurse - Medical B6
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 17 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 17 mins ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 17 mins ago
BC
Registered Nurse - Mental Health Inpatient - Job Share
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager of Inpatient Mental Health, the RN demonstrates professional development and clinical competency, utilizes the nursing process to assess, plan, implement and…
Added 17 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 17 mins ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Centralized Education Fund – opportunities for continuing education and staff development.
Added 17 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 17 mins ago
BC
Registered Nurse - Complex Care (C4)
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 17 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 17 mins ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Centralized Education Fund – opportunities for continuing education and staff development.
Added 17 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Centralized Education Fund – opportunities for continuing education and staff development.
Added 17 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Centralized Education Fund – opportunities for continuing education and staff development.
Added 17 mins ago
BC
Surgical Clinical Reviewer
Brant Community Healthcare System
Brantford, ON
- Full-time
Centralized Education Fund – opportunities for continuing education and staff development.
Added 17 mins ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Centralized Education Fund - Opportunities for continuing education and staff development
Added 17 mins ago
BC
Infection Control Professional (ICP)
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Reporting to the Manager of Infection Prevention and Control, the Infection Control Professional (ICP) will act as support with the ongoing implementation, development and…
Added 17 mins ago
BC
Registered Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Centralized Education Fund - opportunities for continuing education and staff development
Added 17 mins ago
AC
Barista
Aramark Canada
Montreal, QC
- Full-time
Perform any other duties assigned by the manager.
Added 47 mins ago
T
Customer Experience Associate - (Mandarin and/or Cantonese)
TD
Markham, ON
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 47 mins ago
C
Lead Endoscopy Practitioner
CHEC
Ilford, MB
- Full-time
The role will be to support the hospital manager in the effective management of the Endoscopy Department ensuring the day-to-day operation reflects the highest standard of governance,…
Added 47 mins ago
WC
Category Manager - Engineered Materials / Fastening Systems
White Cap Canada
Vaughan, ON
- Full-time
Drives and executes category program development using the toll gate process and works cross functionally with Packaging Design, Supply Chain, Distribution, Product Forecast, In Store…
Added 59 mins ago
BC
Human resources manager
Beaute Cove
Montréal, QC
- From $84,940 CAD / year
- Full-time
- On-site
Added 1 hour ago
WE
Executive Director
Wendy Ellen Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
You are an experienced Executive Director, CEO, General Manager or senior leader who is comfortable moving between strategy and execution.
Added 1 hour ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Product Manager with strong experience in product management, digital transformation, Agile delivery, enterprise architecture, and Microsoft technologies. The ideal…
Added 1 hour ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Solutions Designer with extensive experience in Oracle Siebel CRM, Adobe Experience Manager (AEM), business and functional design documentation, application flows,…

Jolera

Field Services Specialist

Remote, Canada

Remote

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Job details

Workplace: Remote
Experience: 3‐5 years’ experience in a Technical Support role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Who We Are

Welcome to Jolera. Jolera offers MSPs & IT solution providers next-generation managed services enabling them to create world-class experiences for their clients. We are dedicated to innovating the way organizations integrate IT with their business, providing organizations with live actionable insights to help them succeed. Our partners receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We know that IT solutions require more than just technology – they need skilled people behind them. That is why we assembled a great team of experts to support our operations. Our people are focused, client driven and passionate about connecting users with technology.

Who You Are

In this role, you will be providing split support to the Service Delivery Team (80%) as well as the Field Services Team (20%). While supporting the Service Delivery Team, you will provide remote service assistance using various web-based remote support tools when necessary. While servicing the Field Services Team, you will be interacting with our clients and users at various locations across the city. At sometimes, travel will be required (up to 30 – 40%).

What You’ll Do

Receive and respond to service requests for assistance via telephone and email in accordance with each client's Service Level Agreement (SLA).
Responsible for the overall administration of the desktop, laptop, and peripherals at specific location.
Process service tickets and assign to appropriate Jolera onsite technicians, or customer-specific internal service resources, as necessary.
Conduct on-site problem determination and analysis where required.
Maintain service ticket ownership throughout the life of the support incident.
Escalate high profile issues to the Service Desk Manager for appropriate handling and routing.
Actively monitor all customer systems and services and respond to device-down scenarios.
Go on site to support customers or projects that can’t be performed remotely as well as routine maintenance.
Develop knowledge of multiple systems and processes in order to troubleshoot problems.
Perform server updates and reboots during customer-designated service windows.
React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager/Field Services Manager
Monitor, record and troubleshoot customer backup status if necessary.
Work rotating shifts as scheduled by the Service Desk Manager.
Follow all other processes and quality standards as assigned by the Service Desk Manager.

Qualifications

3‐5 years’ experience in a Technical Support role.
College diploma or equivalent.
Current industry‐relevant certifications (Microsoft, Cisco, VMware, Citrix, Red Hat, etc.) would be an asset.
Hands on experience and ability to troubleshoot issues related to) Operating System, DLL, Antivirus, Malware, Spyware, Software Installs, Active Directory, Printers, Mobile Device activation, etc.
Strong knowledge of common client‐side productivity application suites (Microsoft Office Suite, Outlook‐Exchange environments, Adobe Acrobat, etc.)
Basic working knowledge of server‐side applications and technologies, including (but not limited to) Exchange Server, WSUS, Hyper‐V, VMware vSphere, Citrix Xenserver, etc.
Basic working knowledge of pro‐consumer computer hardware and software interaction (Application / OS threading, memory swapping, disk storage subsystems, etc.)
Strong written and communication skills; strong interpersonal skills.
Strong organizational and planning skills.
Physically capable of lifting and carrying packaged computers, monitors, and other equipment.
Ability to assume responsibility for multiple concurrent issues, applying appropriate prioritization.

Assets

Hands-on Experience with print publishing software.
Basic working knowledge of Linux and Unix.
Full driver’s license, access to a vehicle and/or public transportation.
French an asset

What We Offer

A competitive salary and benefits package that appreciates your worth.
Perks that make every day a bit more special.
Opportunities for professional growth and development that will push your career to new heights.
Join Jolera and be part of a team that values creativity, drive, and a bit of quirkiness, all while delivering serious results.

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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More about this job

Responsibilities

The role involves providing remote technical support for the Service Delivery Team and performing on-site maintenance and troubleshooting for the Field Services Team. Responsibilities include managing service tickets, monitoring customer systems, and ensuring adherence to Service Level Agreements.

Requirements

Candidates must have 3-5 years of experience in a technical support role and a college diploma or equivalent. Proficiency in operating systems, hardware troubleshooting, and common productivity software is required, along with strong interpersonal and organizational skills.

Skills

Technical support
Desktop administration
Troubleshooting
Active directory
Microsoft office suite
Remote support tools
Hardware maintenance
Server updates
Backup monitoring
Incident management
Customer service
Communication skills
Organizational skills
Problem analysis
SLA management

Benefits

Competitive salary
Professional growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Managed Services
Desktop Administration
Active Directory
Microsoft Office
Exchange Server
VMware
Citrix
Hyper-V
Troubleshooting
SLA
Hardware
Software Installation
Antivirus
Malware
Spyware
Printers
Mobile Device Activation
Adobe Acrobat
WSUS
Linux
Unix
Field Services
Service Desk
Incident Management
System Monitoring
Backup Status
Server Maintenance
Remote Support
IT Solutions

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