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Added 18 mins ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
A Millwork Engineer at Giffin Interior transforms approved shop drawings into accurate engineering models, CNC programs & Saw patterns, and complete production documents. This role combines…
Added 18 mins ago
W
Project Manager
Worley
Kitimat, BC
- Full-time
Professional Engineer (P.Eng.) designation in British Columbia.
Added 18 mins ago
W
Senior Technical Consultant, Geotechnical Engineer - Dams
Worley
Markham, ON
- Full-time
As a Senior Geotechnical Engineer, P.Eng., you will provide technical and project leadership across dam engineering and geotechnical programs, from early-stage studies and site…
Added 18 mins ago
W
Senior Technical Consultant, Geotechnical Engineer - Dams
Worley
Oakville, ON
- Full-time
As a Senior Geotechnical Engineer, P.Eng., you will provide technical and project leadership across dam engineering and geotechnical programs, from early-stage studies and site…
Added 19 mins ago
GO
Commercial Sign Coordinator
Government of New Brunswick
Fredericton, NB
- Full-time
Reporting to the Traffic Design Engineer the successful candidate will be responsible for:
Added 19 mins ago
Site Operational Technology Lead
Celestica International LP
Newmarket, ON
The Lead Engineer, Systems/Applications is the Site Operational Technology (OT) lead that designs, integrates, and manages complex systems over their life cycles. They are engineering leads…
Added 48 mins ago
CAE Engineer
Flex-N-Gate
Bradford, ON
The CAE Engineer is responsible for creation and documentation of modeling plans to the engineering team. The CAE is responsible for initiation of new processes and tools utilizing FEA and…
Added 1 hour ago
B
DevOps/SRE
BMO
Toronto, ON · SCC
- Full-time
We are looking for a highly skilled Senior Site Reliability Engineer (DevOps/SRE). to join one of our high-performing, mission-critical technology teams. This role offers the opportunity to…
Added 1 hour ago
O
Maintenance Supervisor
O-I
Brampton, ON
- Full-time
This position will assist the Plant Engineer in leading and directing subordinate salary and hourly personnel engaged in all phases of the plant engineering function (General Maintenance,…
Added 1 hour ago
J
Senior GTM Engineer
Jobgether
Canada
- Part-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior GTM Engineer based in Canada.
Added 1 hour ago
NS
Warehouse Labourer
Northern Strands
Saskatoon, SK
- Full-time
Innovation – if it doesn’t exist, we will engineer and manufacture it
Added 2 hours ago
Senior Software Engineer, Scheduling
Toast
Toronto, ON
We’re looking for a Senior Software Engineer to join in building the Scheduling product as part of Toast’s Team Management Suite for restaurant employers. You’ll play a key roll* in the…
Added 3 hours ago
Advisory Support Director
Lloyds Register
Halifax, NS
Added 5 hours ago
S
Engineer I, Grad Rotation Program
Seaspan
North Vancouver, BC
- Full-time
Registration as an Engineer-In-Training with EGBC, or ability to attain.
Added 5 hours ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
…is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS…
Added 6 hours ago
A
Electrical Engineer
AECOM
Calgary, AB
- $80,000 to $110,000 CAD / year
- Full-time
AECOM's Buildings + Places business line is seeking an Electrical Engineer to join our growing multidisciplinary team in Calgary, Alberta. This position will support the delivery of complex…
Added 6 hours ago
MR
Cybersecurity Engineer (Research Infrastructure)
MATS Research
Canada
- Full-time
…biased toward the research infrastructure side, until a second engineer…
Added 6 hours ago
MR
Cybersecurity Engineer (IT Security)
MATS Research
Canada
- Full-time
…the research infrastructure side functioning until a second engineer…
Added 7 hours ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Vancouver, BC
- Full-time
As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves…
Added 7 hours ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Toronto, ON
- Full-time
As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves…
Added 7 hours ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Montreal, QC
- Full-time
As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves…
Added 7 hours ago
DB
GroundProbe Radar Technician/Geotechnical Engineer - Fixed-Term Contract, Fly In Fly Out
De Beers Group
NT · Northwest Territories, Canada
- Contract
…oriented and proactive GroundProbe Radar Technician/Geotechnical Engineer to manage, maintain, and support our network of [GroundProbe Slope Stability Radars (SSR)}. In this safety-critical…
Added 8 hours ago
TU
Refrigeration Operator – Ice Maker 3
The University of British Columbia
Vancouver, BC
- $5,764 to $6,222 CAD / month
- Full-time
Under the general direction of the Chief Engineer and Senior Manager, Arena Operations, this position is responsible for ammonia refrigeration ice plant making operations, daily routine…
Added 8 hours ago
AS
Network Engineer II
Apex Systems
Mississauga, ON
- $44 to $54 USD / hour
- Full-time
The Network Engineer is responsible for planning and developing network infrastructure designs to meet company needs, current and future. Utilizing data analytics/monitoring/alerting you…
Added 8 hours ago
AE
Intermediate Structural Engineer
Associated Engineering
Vancouver, BC
- Full-time
…an experienced and dedicated Intermediate Structural Bridge Engineer to join our team in our Vancouver office. In this role you will be responsible for undertaking a variety of bridge…

Jolera

Senior Systems Support Professional

Remote, Canada

Remote

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 4+ years of previous field engineer experience working in a technology/systems department directly supporting customers.
Posting language: English
Posted: Oct 19, 2026

Original job description

Who We Are

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

Who You Are

The Senior Systems Support Professional is key to delivering best in class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbal and electronically. They have the ability to judge priorities and multitask to ensure all customers receive a consistent level of assistance and customer service. The Senior Systems Support Professional role will have a primary focus on deployments and support of Jolera’s managed firewall products.

Candidates based in Toronto or the GTA are expected to work on-site and attend the office as required by the role.

Responsibilities:

Resolve complex technical issues escalated from Tier 1 and GIRC teams, including those related to servers, networks, cloud services, and security, while ensuring adherence to Jolera and client SLAs.
Deploy, manage, and support firewalls and core IT infrastructure, including switches, servers, hypervisors, and storage systems, performing deep diagnostics to ensure stability, security, and performance.
Handle escalations to vendors or internal Enterprise Architects as required, following defined processes to ensure efficient issue resolution and proper routing of high-priority incidents.
Manage core services such as Active Directory, DNS, DHCP, Group Policy, and identity integrations, while recommending upgrades and improvements for enhanced system performance.
Mentor Tier 1 technicians by reviewing escalations, providing feedback, and fostering knowledge sharing across the team, while assisting in end-user training when needed.
Document systems, configurations, and processes thoroughly in Jolera’s CS and CRM platforms, ensuring knowledge transfer and accurate tracking of all tickets, RFCs, and monitoring activities.
Communicate technical concepts clearly to non-technical stakeholders, demonstrating team-building skills and professionalism in all client-facing interactions. (French, Spanish, or Portuguese) are an asset.
Monitor and maintain client systems proactively, performing RFC-approved changes, documenting outcomes, and ensuring portals and backup logs are consistently updated as per schedule.

Qualifications

Post-Secondary degree or diploma.
4+ years of previous field engineer experience working in a technology/systems department directly supporting customers.
Demonstrated strong working knowledge of networking technologies and business applications.
Strong written and communication skills.
Strong interpersonal skills.
Strong organizational and planning skills.
Ability to assume responsibility for multiple concurrent issues, applying appropriate prioritization.
Ability to work well with people from many different disciplines with varying technical abilities.
High attention to detail.
Strong documentation skills.

Skills & Tools Commonly Used:

RMM/PSA platforms (e.g., ConnectWise, Datto, Autotask)
Microsoft 365, Azure AD, Exchange Online
Windows Server, Linux, VMware, Hyper-V
Networking: firewalls (Fortinet, Barracuda, Palo Alto), switches, VLANs, VPNs
Security tools: SentinelOne CrowdStrike, Sophos, Bitdefender
Backup and disaster recovery: Veeam, Datto

Competitive compensation package
Competitive benefits package
Company Perks, Good Life gym, and various brand discounts
Company events, recognitions, and celebrations
Career development and growth opportunities

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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More about this job

Responsibilities

The Senior Systems Support Professional is responsible for resolving complex technical escalations related to servers, networks, and security while managing core IT infrastructure. They also mentor Tier 1 technicians and ensure thorough documentation of systems and configurations within the company's CRM platforms.

Requirements

Candidates must hold a post-secondary degree or diploma and possess at least 4 years of field engineer experience in a technology department. Strong networking knowledge, excellent communication skills, and the ability to manage multiple concurrent technical issues are required.

Skills

Firewall management
Network administration
Active Directory
DNS
DHCP
Group Policy
VMware
Hyper-V
Windows Server
Linux
Veeam
Datto
ConnectWise
Azure AD
Technical support
Incident resolution

Benefits

Competitive benefits package
Company perks
Gym membership
Brand discounts
Company events
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
MSP
Firewall
Fortinet
Barracuda
Palo Alto
RMM
PSA
ConnectWise
Datto
Autotask
Microsoft 365
Azure AD
Exchange Online
Windows Server
Linux
VMware
Hyper-V
VLANs
VPNs
SentinelOne
CrowdStrike
Sophos
Bitdefender
Veeam
Disaster Recovery
Identity Integration
SLA
Technical Support
Infrastructure

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