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Added 11 mins ago
OxyChem DCS Control Systems Engineer
OxyChem
Thorold, ON · NiagaraPVC
We are looking for an experienced and self-motivated individual to fill the DCS/Process Engineer position at our Chemical Manufacturing plant located in Thorold, Ontario.
Added 11 mins ago
P
Senior Applied AI Developer
Plusgrade
Montreal, QC · CAN - Montreal
- Full-time
…commercial challenges into high-throughput, production-ready AI…
Added 19 mins ago
Boiler Inspector
Department of Labour and Immigration
Winnipeg, MB
3rd Class Power Engineer in the Province of Manitoba or higher, or Degree in Mechanical Engineering and current registration with Engineers Geoscientists Manitoba, or a Mechanical…
Added 24 mins ago
CC
Principal Optical Systems Engineer
Celero Communications
Ottawa, ON
- Full-time
We are seeking a Principal Optical Systems Engineer to join our newly established optical system verification team at Celero Inc. The successful candidate will help lead system integration…
Added 24 mins ago
7
Senior Security Engineer
7shifts
Saskatoon, SK
- $140,000 to $170,000 CAD / year
- Full-time
7shifts is an HR platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in…
Added 24 mins ago
7
Senior Security Engineer
7shifts
Toronto, ON
- $140,000 to $170,000 CAD / year
- Full-time
7shifts is an HR platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in…
Added 24 mins ago
KG
Transmission Civil Engineer
Kosmos Group
Burnaby, BC
- Full-time
…across the U.S. and Canada, providing end-to-end engineering solutions, including conceptual design, feasibility studies, detailed design, construction drawing packages, field inspection,…
Added 24 mins ago
KG
Senior Transmission Line Engineer
Kosmos Group
Burnaby, BC
- Full-time
…across the U.S. and Canada, providing end-to-end engineering solutions, including conceptual design, feasibility study, detailed design, construction drawing package, field inspection,…
Added 25 mins ago
AM
Silicon Design Engineer (1 year contract)
Advanced Micro Devices, Inc
Markham, ON
- Temporary
Deliver Perl, Python, TCL scripts that provide scalable solutions key to DFT implementation
Added 25 mins ago
BS
Senior Product Operations Manager
Bentley Systems
Quebec, QC · Canada Quebec QC Office
- Full-time
Background in product operations or similar roles; experience as a Product Manager, Engineer, or Designer is a strong plus.
Added 25 mins ago
BS
Senior Software Developer
Bentley Systems
Quebec, QC · Canada Quebec QC Office
- Full-time
This is an excellent opportunity for a passionate engineer who enjoys technical ownership, continuous learning, and driving innovation in a collaborative environment.
Added 25 mins ago
BS
Lead Senior Developer
Bentley Systems
Quebec, QC · Canada Quebec QC Office
- Full-time
This role requires strong hands-on expertise in React-based frontend development, cloud-native solutions on Microsoft Azure, and CI/CD practices using Azure DevOps. As Lead Senior…
Added 25 mins ago
BS
Senior Software Engineer
Bentley Systems
Quebec, QC · Canada Quebec QC Office
- Full-time
Bentley Systems is a global leader in software solutions for infrastructure engineering. Our technology empowers engineers, architects, constructors, and owner-operators around the world to…
Added 25 mins ago
BS
Applied AI Engineer - Engineering Simulation & Design Exploration
Bentley Systems
Quebec, QC · Canada Quebec QC Office
- Full-time
We are looking for a hands-on Applied AI Engineer to experiment with these emerging technologies. Your role is to try new tools, test them, benchmark them, integrate them into prototypes,…
Added 28 mins ago
S
Technical Support Engineer, Geotechnical Analysis
Seequent
Vancouver, BC · Canada Vancouver BC Office
- Full-time
The Technical Support Engineer helps users of the Seequent Geotechnical Analysis portfolio overcome challenges using GeoStudio and PLAXIS. Bringing geotechnical and/or numerical expertise,…
Added 28 mins ago
Test Development Engineer - Toronto
Island
Toronto, ON
Our Quality Group engineering team is looking for an excellent Test Development Engineer. The position requires deep understanding and hands-on experience in design and implementation of…
Added 43 mins ago
AM
Systems Design Engineer
Advanced Micro Devices, Inc
Vancouver, BC
- Full-time
Systems Design Engineer – Systems Validation Architecture
Added 57 mins ago
GO
Boiler Inspector
Government of Manitoba
Winnipeg, MB
- Full-time
3rd Class Power Engineer in the Province of Manitoba or higher, or Degree in Mechanical Engineering and current registration with Engineers Geoscientists Manitoba, or a Mechanical…
Added 57 mins ago
BS
Senior Design Quality Engineer - Electrophysiology
Boston Scientific
Montreal, QC
- Full-time
We have a high-impact opportunity for a Senior Design Quality Engineer to lead design assurance efforts for a critical medical device in the Electrophysiology space. This role requires a…
Added 57 mins ago
BS
Senior Design Quality Engineer - Electrophysiology
Boston Scientific
MB · Arden, MB
- Full-time
We have a high-impact opportunity for a Senior Design Quality Engineer to lead design assurance efforts for a critical medical device in the Electrophysiology space. This role requires a…
Added 57 mins ago
A
Civil Project Coordinator - Rail & Transit
AECOM
Ottawa, ON
- $66,000 to $85,000 CAD / year
- Full-time
Collects and analyzes data under the supervision of an experienced engineer.
Added 57 mins ago
B
Senior Software Engineer
BuzzClan
ON · Ontario, Canada
- Contract
Develop and maintain application and integration solutions
Added 57 mins ago
A
Software Dev Engineer II, 3P AV Measurement
Amazon
Toronto, ON
- Full-time
We build third-party measurement solutions that help advertisers understand the performance and impact of their campaigns across Amazon's advertising platforms - including Online Video Ads,…
Added 57 mins ago
T
Electrical Engineering Supervisor(P.Eng)
Technifite
AB · Edmonton, AB
- Full-time
This is an excellent opportunity for a technically strong Professional Engineer who enjoys leading and mentoring engineering professionals while remaining actively involved in electrical…
Added 57 mins ago
HB
Sr. DevOps Engineer
Haventree Bank
Toronto, ON
- Full-time
…Through our broker-distributed alternative mortgage and GIC solutions, as well as our growing digital banking platform, we provide straightforward products that support long-term financial…

Jolera

Senior Systems Support Professional

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Experience: 4+ years of previous field engineer experience working in a technology/systems department directly supporting customers.
Posting language: English
Posted: Oct 19, 2026

Original job description

Who We Are

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

Who You Are

The Senior Systems Support Professional is key to delivering best in class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbal and electronically. They have the ability to judge priorities and multitask to ensure all customers receive a consistent level of assistance and customer service. The Senior Systems Support Professional role will have a primary focus on deployments and support of Jolera’s managed firewall products.

Candidates based in Toronto or the GTA are expected to work on-site and attend the office as required by the role.

Responsibilities:

Resolve complex technical issues escalated from Tier 1 and GIRC teams, including those related to servers, networks, cloud services, and security, while ensuring adherence to Jolera and client SLAs.
Deploy, manage, and support firewalls and core IT infrastructure, including switches, servers, hypervisors, and storage systems, performing deep diagnostics to ensure stability, security, and performance.
Handle escalations to vendors or internal Enterprise Architects as required, following defined processes to ensure efficient issue resolution and proper routing of high-priority incidents.
Manage core services such as Active Directory, DNS, DHCP, Group Policy, and identity integrations, while recommending upgrades and improvements for enhanced system performance.
Mentor Tier 1 technicians by reviewing escalations, providing feedback, and fostering knowledge sharing across the team, while assisting in end-user training when needed.
Document systems, configurations, and processes thoroughly in Jolera’s CS and CRM platforms, ensuring knowledge transfer and accurate tracking of all tickets, RFCs, and monitoring activities.
Communicate technical concepts clearly to non-technical stakeholders, demonstrating team-building skills and professionalism in all client-facing interactions. (French, Spanish, or Portuguese) are an asset.
Monitor and maintain client systems proactively, performing RFC-approved changes, documenting outcomes, and ensuring portals and backup logs are consistently updated as per schedule.

Qualifications

Post-Secondary degree or diploma.
4+ years of previous field engineer experience working in a technology/systems department directly supporting customers.
Demonstrated strong working knowledge of networking technologies and business applications.
Strong written and communication skills.
Strong interpersonal skills.
Strong organizational and planning skills.
Ability to assume responsibility for multiple concurrent issues, applying appropriate prioritization.
Ability to work well with people from many different disciplines with varying technical abilities.
High attention to detail.
Strong documentation skills.

Skills & Tools Commonly Used:

RMM/PSA platforms (e.g., ConnectWise, Datto, Autotask)
Microsoft 365, Azure AD, Exchange Online
Windows Server, Linux, VMware, Hyper-V
Networking: firewalls (Fortinet, Barracuda, Palo Alto), switches, VLANs, VPNs
Security tools: SentinelOne CrowdStrike, Sophos, Bitdefender
Backup and disaster recovery: Veeam, Datto

Competitive compensation package
Competitive benefits package
Company Perks, Good Life gym, and various brand discounts
Company events, recognitions, and celebrations
Career development and growth opportunities

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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More about this job

Responsibilities

The Senior Systems Support Professional is responsible for resolving complex technical escalations related to servers, networks, and security while managing core IT infrastructure. They also mentor Tier 1 technicians and ensure thorough documentation of systems and configurations within the company's CRM platforms.

Requirements

Candidates must hold a post-secondary degree or diploma and possess at least 4 years of field engineer experience in a technology department. Strong networking knowledge, excellent communication skills, and the ability to manage multiple concurrent technical issues are required.

Skills

Firewall management
Network administration
Active Directory
DNS
DHCP
Group Policy
VMware
Hyper-V
Windows Server
Linux
Veeam
Datto
ConnectWise
Azure AD
Technical support
Incident resolution

Benefits

Competitive benefits package
Company perks
Gym membership
Brand discounts
Company events
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
MSP
Firewall
Fortinet
Barracuda
Palo Alto
RMM
PSA
ConnectWise
Datto
Autotask
Microsoft 365
Azure AD
Exchange Online
Windows Server
Linux
VMware
Hyper-V
VLANs
VPNs
SentinelOne
CrowdStrike
Sophos
Bitdefender
Veeam
Disaster Recovery
Identity Integration
SLA
Technical Support
Infrastructure

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