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Added 10 mins ago
Coordonnateur(trice) marketing bilingue / Bilingual Marketing Coordinator
Cineplex
Montreal, QC
Full-time
…partnerships, attractions, location-specific offers, toolkit development and mall marketing. You will also manage relationships with mall partners across Canada, identifying opportunities…
Added 11 mins ago
Senior Advisor, Marketing
NorQuest College
Edmonton, AB
Reporting to the Manager, Digital Marketing, the Sr. Advisor, Marketing provides a comprehensive range of marketing support and services for internal clients across the College, including…
Added 11 mins ago
Commercial Analyst
Trans Mountain
Calgary, AB
Support commercial and business development initiatives by evaluating opportunities, preparing presentations and briefing materials for senior leadership, and contributing to strategic…
Added 11 mins ago
Manager, Wealth Management - Finance
Scotiabank
Toronto, ON
The Manager, Wealth Management Finance oversees financial analysis and reporting functions for the Private Banking Business Line within the Canadian Wealth Management segment of Global…
Added 11 mins ago
Audit Manager, AML
Scotiabank
Toronto, ON
The Audit Manager assists in leading internal audit activities related to Financial Crimes and AML in support of the Audit Department in executing on its global mandate, ensuring business…
Added 11 mins ago
Auditor
Government of Alberta
AB
Reporting to a Senior Manager in the audit branch, you will conduct desk and field audits and reviews, of low and medium complexity, involving a variety of corporate tax, commodity tax or…
Added 27 mins ago
Manager, Indigenous Relations
Prince Rupert Port Authority
Prince Rupert, British Columbia
Full-time
The Manager, Indigenous Relations is responsible for developing, strengthening, and maintaining respectful, and meaningful relationships with the local Indigenous Nation communities. The…
Added 27 mins ago
SAP Data Management Senior Manager
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
Full-time
As an SAP Data Management Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. We are looking for an experienced SAP Data…
Added 27 mins ago
Community Services Manager
House of Friendship
Waterloo, ON
Full-time
…barriers and build community. Reporting to the Community Services Senior Manager, this position is responsible for managing the Family Outreach program along with guiding process…
Added 41 mins ago
Project Manager/Leader - Senior - RQ11559
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Project Manager/Leader to manage large-scale, complex, high-profile, and high-risk projects for OPS Gov Tech ON initiatives. The ideal…
Added 41 mins ago
Manager, Indigenous Relations
Prince Rupert Port Authority
Prince Rupert, BC
Full-time
The Manager, Indigenous Relations is responsible for developing, strengthening, and maintaining respectful, and meaningful relationships with the local Indigenous Nation communities. The…
Added 41 mins ago
Senior Product Manager (Digital Banking)
Insight Global
Toronto, ON
$125,000 to $130,000 CAD / year
Contract
Insight Global is seeking a Senior Product Owner (traditional Product Manager-level responsibilities) for a Big 5 banking client. This role focuses on owning and adjusting an existing…
Added 41 mins ago
Sales Operations Manager
TP
Toronto, ON
Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 41 mins ago
Senior Manager, Software Development - Tangerine
Tangerine
Toronto, ON
Full-time
Reporting to the Head of Engineering, Wealth the Senior Manager of Engineering is responsible for providing leadership and direction on end-to-end technology design and implementation.…
Added 41 mins ago
Project Manager
AgileGrid Solutions
Canada
Full-time
Sacré-Davey is seeking a highly experienced Senior Project Manager with a strong background in mining to lead and coordinate multidisciplinary engineering teams in the successful delivery…
Added 41 mins ago
Senior Construction Accountant
CentreCourt
Toronto, ON
Full-time
More than a traditional accounting role, this position places you at the intersection of finance, operations, and development. You'll work closely with Project Managers, construction teams,…
Added 41 mins ago
Business Development Manager
Scott Construction Group
Toronto, ON
Full-time
The Business Development Manager will play a key role in growing Scott Construction’s presence and market share in Ontario. Leveraging your existing industry relationships while actively…
Added 42 mins ago
Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 57 mins ago
Program Manager, Network Security
Canadian Tire Corporation
Toronto, ON · Oakville, ON · Mississauga, ON · Calgary, AB
Full-time
Reporting to the AVP, Cyber Security Program Management, we are seeking an experienced Cyber focused technical Program Manager to lead strategic initiatives in the network and security…
Added 57 mins ago
Mechanical Engineer
H.H. Angus & Associates Ltd.
Toronto, ON
Full-time
In this role, you’ll work closely with a Senior Manager and experienced team members who bring deep industry knowledge and mentorship. You’ll apply your mechanical engineering expertise and…
Added 57 mins ago
P&C Plant Senior Specialist
FERROGLOBE USA METALLURGICAL INC
Bécancour, QC
Full-time
The Deputy People & Culture (P&C) Manager will support the People & Culture (P&C) Manager in executing the People & Culture roadmap at the plant level. The role ensures effective day‑to‑day…
Added 1 hour ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Senior Project Manager/Leader to support the Agency’s Customer Experience (CX) Team and the Patients Before Paperwork (Pb4P) portfolio. The successful…
Added 1 hour ago
Project Manager/Leader - Senior - RQ00766
S M Software Solutions Inc
Toronto, ON
Full-time
The Senior Project Manager is responsible for overseeing projects and workstreams related to the development of a Prescribing solution, including:
Added 1 hour ago
UX Researcher – Senior - RQ00786
S M Software Solutions Inc
Toronto, ON
Internship
…workstreams, working under the direction of CX/UX Leads and/or Senior Managers. The resource will collaborate with users, business, clinical, product, change management, technical and…
Added 1 hour ago
Project Manager/Leader - Senior - RQ11582
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Project Manager/Leader with strong expertise in large-scale, complex, high-profile and high-risk I&IT projects, organizational development, strategy…

Jolera

Systems Support Professional

Vaughan, ON, Canada
Woodbridge, Vaughan, Canada

Job type: Full-time
Experience: 1-3 years experience in a technical support role.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Who We Are

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

This is a Toronto on-site job.

Who You Are

The Systems Support Professional represents the front end of Jolera and is key to delivering best-in-class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. They have the ability to judge priorities and multitask to ensure all customers receive a consistent level of assistance and customer service. You need to use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices – workstations, laptops, smartphones, and other peripherals. You will also configure devices, manage inventory, perform maintenance tasks, and update documentation. You’ll have hands-on experience working with Windows 7/8/10, Mac OSX, iOS, Windows Server, Active Directory, DHCP/DNS, VMware, Office 365, and more. Some overtime may be required in this position.

What You’ll Do

Process service tickets and assign them to appropriate service resources, as necessary.
Maintain service ticket ownership throughout the life of the support incident.
Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing.
React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager.
Responsible for the overall administration of the desktop, laptop, and peripherals at a specific location.
Install, configure, and diagnose client workstations and equipment.
Conduct on-site problem determination and analysis.
Provide advice and technical guidance to end users and technical resources as the situation warrants.
Verify and diagnose servers, network hardware, and other infrastructure issues with the help of escalation staff.
Document in detail the activities carried out as well as the technical information collected.
Maintenance of network printer devices.
Assist with account management activities.
Responsible for the use of the site ticketing system to record all problems, incidents, and changes. Ensuring accurate resolution notes for each ticket.
Identify and escalate production critical issues to the appropriate groups.
Perform data backup and recovery at a user level, as required.
Comply with internal controls and policies as applicable.
Responsible for on-call/as-needed support for remote locations.
Ability to make sound judgment calls and escalate to senior resources when needed.
Able to lead conversations of a technical nature with end users who may not have any technical expertise.

Qualifications

1-3 years experience in a technical support role.
Relevant Degree/Diploma or equivalent.
Proven problem-solving and analytical skills.
Excellent attention to detail.
Ability to document processes and accept feedback.
Strong ability to work within a team environment.
Excellent communicator and personable.
Ability to make sound judgment calls and escalate to senior resources when needed.
Able to lead conversations of a technical nature with end users who may not have any technical expertise.
Some knowledge of database technologies is an asset.
Strong knowledge of all Endpoint OS – Windows Operating Systems, MacOS, iOS.
Strong knowledge of common client‐side productivity application suites (Microsoft Office Suite, Office 365 environments, Adobe Acrobat, -Adobe Creative Suite, etc.).
Someone who thrives in a fast-paced, high-energy environment.
Always conducts with a poised and professional demeanor.
Able to work collaboratively within a team.

Assets

Industry certifications – Microsoft Certified Professional (MCP), MCSA, CompTIA A+, Network+.
Previous experience with ticketing systems such as ServiceNow or ConnectWise to track time and status/resolution.
Hands-on Experience with print publishing software.
Experience in time-critical manufacturing/production environments.

What We Offer

Competitive compensation package & benefits package
Company Perks, and various brand discounts
Company events, recognitions, and celebrations
Career development and growth opportunity.

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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More about this job

Responsibilities

The Systems Support Professional is responsible for processing service tickets, maintaining ticket ownership, and providing on-site technical support for workstations, servers, and network peripherals. They will also perform equipment configuration, diagnose infrastructure issues, and document all technical activities while ensuring high-quality customer service.

Requirements

Candidates must have 1-3 years of experience in a technical support role and a relevant degree or diploma. Strong knowledge of Windows, MacOS, iOS, and common productivity suites is required, along with excellent communication and problem-solving skills.

Skills

Technical support
Troubleshooting
Windows Server
Active Directory
VMware
Office 365
Network hardware
Ticketing systems
Data backup
Customer service
Communication skills
Problem-solving
Analytical skills
Documentation
Hardware configuration
Endpoint OS

Benefits

Benefits package
Company perks
Brand discounts
Company events
Recognitions
Celebrations
Career development and growth opportunity

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
MSP
Technical Support
Windows 7
Windows 8
Windows 10
Mac OSX
iOS
Windows Server
Active Directory
DHCP
DNS
VMware
Office 365
ServiceNow
ConnectWise
MCP
MCSA
CompTIA A+
Network+
Adobe Acrobat
Adobe Creative Suite
Desktop Administration
Data Backup
Recovery
Infrastructure
Troubleshooting
Hardware Maintenance
Ticketing System
Client Support

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