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Added 1 min ago
Senior Brain Injury Rehabilitation Worker
March of Dimes Canada
Richmond Hill, ON
We are currently looking to hire 1 full-time Senior Brain Injury Rehabilitation Worker for York- Simcoe Brain Injury Services.
Added 1 min ago
Enterprise NAS & Object Storage Specialist
TD
Toronto, ON
Full-time
Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and…
Added 30 mins ago
Director, Technology Services
University of Toronto
Toronto, ON
$106,705 to $177,843 CAD / year
Full-time
…interfaces with visitors and the public, and consults with faculty, senior management, and other individuals regularly to understand the Faculty’s needs and the available University…
Added 1 hour ago
Project Manager/Leader - Senior - RQ11559
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Project Manager/Leader to manage large-scale, complex, high-profile, and high-risk projects for OPS Gov Tech ON initiatives. The ideal…
Added 1 hour ago
Level 1 Help Desk Support Technician - Leduc
CloudOrbis Inc.
Leduc, AB
Full-time
Escalate complex issues to senior technicians as required.
Added 1 hour ago
Consultant, Full Stack Developer
CIBC
Toronto, ON
Full-time
…involving multiple back-end systems. As a Consultant, Full Stack Developer you’ll assemble, implement and maintain easy, flexible, and personalized solutions that enhance the client…
Added 1 hour ago
Sr. Full Stack Developer
CIBC
Toronto, ON
Full-time
…projects involving multiple back-end systems. As a Sr. Full Stack Developer you’ll assemble, implement and maintain easy, flexible, and personalized solutions that enhance the client…
Added 1 hour ago
Engineering Manager - Helix Virtualization Platform
Aptiv
Ottawa, ON · ON
Full-time
Collaborates with architects/senior developers and product managers to define, estimate, and plan feature development.
Added 1 hour ago
Project Manager/Leader - Senior - RQ11582
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Project Manager/Leader with strong expertise in large-scale, complex, high-profile and high-risk I&IT projects, organizational development, strategy…
Added 1 hour ago
Senior Product Developer (Apparel), Client Partnerships
Unisync Group Limited
Mississauga, ON
Full-time
Job Summary: The Senior Product Developer, Client Partnerships serves as the dedicated point of contact for one uniform account, overseeing all aspects of service and product development.…
Added 1 hour ago
Systems Support Professional
Jolera
Woodbridge, ON
$60,000 to $65,000 CAD / year
Full-time
Verify and diagnose servers, network hardware, and other infrastructure issues with the help of escalation staff
Added 1 hour ago
Systems Support Professional
Jolera
Vaughan, ON · Woodbridge, Vaughan
Full-time
Verify and diagnose servers, network hardware, and other infrastructure issues with the help of escalation staff.
Added 2 hours ago
Automation Developer – Playwright, J-Meter, ReadyAPI/Postman, Test Automation, DevOps, Cloud, AODA, API Testing
CCI- Computer Consultants International, Inc.
Toronto, ON
Contract
Deliverables/Skill Set: Automation Test Developer, Senior
Added 4 hours ago
Concepteur matériel
Orthogone Technologies Inc.
Montreal, QC
Full-time
Orthogone Technologies Inc. is actually looking for Hardware designer.
Added 11 hours ago
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
Full-time
Build and maintain low-level software components including device drivers, kernel modules, hardware interfaces, and platform services<span…
Added 13 hours ago
[GSD] People Technology Manager - Workday Implementation Team (Bangkok based, relocation provided )
Agoda
Vancouver, BC
Full-time
…office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across…
Added 13 hours ago
Automation Developer - Senior - RQ11677
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Automation Developer with strong expertise in test automation development, automated testing tools, Microsoft Playwright, Selenium, Cucumber, Microfocus…
Added 13 hours ago
Automation Developer - Senior - RQ11677
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Automation Developer with strong expertise in test automation development, automated testing tools, Microsoft Playwright, Selenium, Cucumber, Microfocus…
Added 13 hours ago
Automation Developer - Senior - RQ11677
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Automation Developer with strong expertise in test automation development, automated testing tools, Microsoft Playwright, Selenium, Cucumber, Microfocus…
Added 13 hours ago
Project Manager/Leader - Senior - RQ11582
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Project Manager/Leader with strong expertise in large-scale, complex, high-profile and high-risk I&IT projects, organizational development, strategy…
Added 13 hours ago
Project Manager/Leader - Senior - RQ11582
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Project Manager/Leader with strong expertise in large-scale, complex, high-profile and high-risk I&IT projects, organizational development, strategy…
Added 13 hours ago
Project Manager/Leader - Senior - RQ11559
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Project Manager/Leader to manage large-scale, complex, high-profile, and high-risk projects for OPS Gov Tech ON initiatives. The ideal…
Added 13 hours ago
Project Manager/Leader - Senior - RQ11559
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Project Manager/Leader to manage large-scale, complex, high-profile, and high-risk projects for OPS Gov Tech ON initiatives. The ideal…
Added 13 hours ago
Project Manager/Leader - Senior - RQ11582
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Project Manager/Leader with strong expertise in large-scale, complex, high-profile and high-risk I&IT projects, organizational development, strategy…
Added 13 hours ago
Project Manager/Leader - Senior - RQ11559
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Project Manager/Leader to manage large-scale, complex, high-profile, and high-risk projects for OPS Gov Tech ON initiatives. The ideal…

Jolera

Systems Support Professional

Vaughan, ON, Canada
Woodbridge, Vaughan, Canada

Job type: Full-time
Experience: 1-3 years experience in a technical support role.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Who We Are

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

This is a Toronto on-site job.

Who You Are

The Systems Support Professional represents the front end of Jolera and is key to delivering best-in-class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. They have the ability to judge priorities and multitask to ensure all customers receive a consistent level of assistance and customer service. You need to use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices – workstations, laptops, smartphones, and other peripherals. You will also configure devices, manage inventory, perform maintenance tasks, and update documentation. You’ll have hands-on experience working with Windows 7/8/10, Mac OSX, iOS, Windows Server, Active Directory, DHCP/DNS, VMware, Office 365, and more. Some overtime may be required in this position.

What You’ll Do

Process service tickets and assign them to appropriate service resources, as necessary.
Maintain service ticket ownership throughout the life of the support incident.
Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing.
React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager.
Responsible for the overall administration of the desktop, laptop, and peripherals at a specific location.
Install, configure, and diagnose client workstations and equipment.
Conduct on-site problem determination and analysis.
Provide advice and technical guidance to end users and technical resources as the situation warrants.
Verify and diagnose servers, network hardware, and other infrastructure issues with the help of escalation staff.
Document in detail the activities carried out as well as the technical information collected.
Maintenance of network printer devices.
Assist with account management activities.
Responsible for the use of the site ticketing system to record all problems, incidents, and changes. Ensuring accurate resolution notes for each ticket.
Identify and escalate production critical issues to the appropriate groups.
Perform data backup and recovery at a user level, as required.
Comply with internal controls and policies as applicable.
Responsible for on-call/as-needed support for remote locations.
Ability to make sound judgment calls and escalate to senior resources when needed.
Able to lead conversations of a technical nature with end users who may not have any technical expertise.

Qualifications

1-3 years experience in a technical support role.
Relevant Degree/Diploma or equivalent.
Proven problem-solving and analytical skills.
Excellent attention to detail.
Ability to document processes and accept feedback.
Strong ability to work within a team environment.
Excellent communicator and personable.
Ability to make sound judgment calls and escalate to senior resources when needed.
Able to lead conversations of a technical nature with end users who may not have any technical expertise.
Some knowledge of database technologies is an asset.
Strong knowledge of all Endpoint OS – Windows Operating Systems, MacOS, iOS.
Strong knowledge of common client‐side productivity application suites (Microsoft Office Suite, Office 365 environments, Adobe Acrobat, -Adobe Creative Suite, etc.).
Someone who thrives in a fast-paced, high-energy environment.
Always conducts with a poised and professional demeanor.
Able to work collaboratively within a team.

Assets

Industry certifications – Microsoft Certified Professional (MCP), MCSA, CompTIA A+, Network+.
Previous experience with ticketing systems such as ServiceNow or ConnectWise to track time and status/resolution.
Hands-on Experience with print publishing software.
Experience in time-critical manufacturing/production environments.

What We Offer

Competitive compensation package & benefits package
Company Perks, and various brand discounts
Company events, recognitions, and celebrations
Career development and growth opportunity.

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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More about this job

Responsibilities

The Systems Support Professional is responsible for processing service tickets, maintaining ticket ownership, and providing on-site technical support for workstations, servers, and network peripherals. They will also perform equipment configuration, diagnose infrastructure issues, and document all technical activities while ensuring high-quality customer service.

Requirements

Candidates must have 1-3 years of experience in a technical support role and a relevant degree or diploma. Strong knowledge of Windows, MacOS, iOS, and common productivity suites is required, along with excellent communication and problem-solving skills.

Skills

Technical support
Troubleshooting
Windows Server
Active Directory
VMware
Office 365
Network hardware
Ticketing systems
Data backup
Customer service
Communication skills
Problem-solving
Analytical skills
Documentation
Hardware configuration
Endpoint OS

Benefits

Benefits package
Company perks
Brand discounts
Company events
Recognitions
Celebrations
Career development and growth opportunity

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
MSP
Technical Support
Windows 7
Windows 8
Windows 10
Mac OSX
iOS
Windows Server
Active Directory
DHCP
DNS
VMware
Office 365
ServiceNow
ConnectWise
MCP
MCSA
CompTIA A+
Network+
Adobe Acrobat
Adobe Creative Suite
Desktop Administration
Data Backup
Recovery
Infrastructure
Troubleshooting
Hardware Maintenance
Ticketing System
Client Support

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