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Added 23 mins ago
Administrative Coordinator, Faculty of Graduate Studies
University of Calgary
Calgary, AB
Full-time
This position reports to the Manager, Operations & Office of the Dean, with day-to-day accountability to and guidance from both the Manager and the Senior Director, Strategic Operations.…
Added 23 mins ago
Project Coordinator
MasTec Purnell Canada
Edson, AB
Temporary
…fulfill the project deliverables. Reporting to the Project Manager, the Project Coordinator is an intricate part of the governance, administration, and effective delivery of the project.…
Added 23 mins ago
Program Coordinator Technology Services - Committee & Council
City of Toronto
Toronto, ON
Temporary
Reporting to the Manager, Office of the Chief Technology Officer, the Program Coordinator, Technology Services – Committee & Council will support high-impact programs focused on Committee…
Added 23 mins ago
Manger/Senior Manager - Risk Control
Habib Canadian Bank
Mississauga, ON
Full-time
We are currently seeking a Manager/Senior Manager Risk to join our team. The Manager / Senior Manager, Risk Control Function (2nd line of defense) is responsible for supporting and…
Added 24 mins ago
Senior Analyst, Claims
Metrolinx
Toronto, ON
Full-time
Our Commercial Management Office is hiring a Senior Claims Analyst – CPG Claims. This role will provide review, assessment, and expertise in the management of the claims process to support…
Added 24 mins ago
Enterprise NAS & Object Storage Specialist
TD
Toronto, ON
Full-time
Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriate
Added 24 mins ago
Production Manager
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Calgary, AB
Full-time
…manufacturing organization in Calgary to recruit a hands-on Production Manager to lead its rebond carpet cushion manufacturing…
Added 24 mins ago
Gestionnaire principal(e), Gouvernance et optimisation du portefeuille/Sr. Manager, Governance & Portfolio Optimization
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Added 39 mins ago
Environmental Services Manager , Senior Living
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Now, if you were to come on board as an Environmental Services Manager, we’d ask you to do the following for us:
Added 39 mins ago
Senior Accounts Manager - PSD Sales (Montreal)
Powell
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Full-time
Based in Montreal, the Senior Account Manager will report to the Sales Director of Powell Service Division. The Senior Account Manager is a member of the direct (outside) Service Sales team…
Added 39 mins ago
Snr. Project Specialist/Engineer, Brownfield Projects
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Kitimat, BC · Calgary, AB
Full-time
The Senior Project Specialist, Brownfield Projects will be a foundational member of the LNG Canada Asset Brownfield Projects team, helping establish the systems, processes, and tools…
Added 53 mins ago
Service Desk Specialist (6-Month Contract)
Cassels Brock & Blackwell LLP
Toronto, ON
Full-time
…in our Information Technology Department, reporting to our Senior Manager, End User Services. This role requires a candidate who will be responsible for supporting the firm's lawyers and…
Added 53 mins ago
Supervisor, Operations – Parks
Town of Whitby
Whitby, ON
$127,432 to $144,809 CAD / year
Full-time
Reporting to the Senior Manager, Operations – Parks, the Supervisor, Operations - Parks is responsible for overseeing the daily operation and supervision of the Parks division including:
Added 53 mins ago
Supervisor, Operations - Roads/Traffic
Town of Whitby
Whitby, ON
$127,432 to $144,809 CAD / year
Full-time
Reporting to the Senior Manager, Operations - Roads & Traffic, or designate, the Supervisor, Operations - Roads & Traffic is responsible for overseeing the daily operation and supervision…
Added 54 mins ago
Production Accounting Systems Senior Analyst
Pembina Pipeline Corporation
Calgary, AB
Pembina Pipeline Corporation’s Calgary’s office is actively hiring for a Production Accounting Systems Senior Analyst to join the team. This position reports to the Manager, Production…
Added 54 mins ago
PROGRAM COORDINATOR TECHNOLOGY SERVICES - COMMITTEE & COUNCIL
City of Toronto
Toronto, ON
Reporting to the Manager, Office of the Chief Technology Officer, the Program Coordinator, Technology Services – Committee & Council will support high-impact programs focused on Committee…
Added 1 hour ago
Dietary Aide/Culinary Aide
Shannex Incorporated
Halifax, NS
Full-time
Immediately reports any equipment temperature issues to manager and takes corrective action as necessary.
Added 1 hour ago
MAINTENANCE PRODUCTION MANAGER
Delta Helicopters Ltd.
St. Albert, AB
Full-time
Performance Reporting: Track and report maintenance progress, fleet status, and key performance indicators (KPIs) to senior management.
Added 1 hour ago
Maintenance Assistant level I
Optima Living
Lethbridge, AB
Supports contractors needs as directed by the Maintenance Manager.
Added 1 hour ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Senior Project Manager/Leader to support the Agency’s Customer Experience (CX) Team and the Patients Before Paperwork (Pb4P) portfolio. The successful…
Added 1 hour ago
Systems Support Professional
Jolera
Woodbridge, ON
$60,000 to $65,000 CAD / year
Full-time
…You will also configure devices, manage inventory, perform maintenance tasks, and update documentation. You'll have hands-on experience working with Windows 7/8/10, Mac OSX, iOS, Windows…
Added 1 hour ago
Engineering Lead, Utility (Electrification & Plant Asset Management)
Metrolinx
Canada
Full-time
Reporting to the Senior Manager, Electrification, you will serve as the central technical and asset-management lead for Electrification utility assets, utility interfaces, electrical…
Added 1 hour ago
Systems Support Professional
Jolera
Vaughan, ON · Woodbridge, Vaughan
Full-time
…You will also configure devices, manage inventory, perform maintenance tasks, and update documentation. You’ll have hands-on experience working with Windows 7/8/10, Mac OSX, iOS, Windows…
Added 2 hours ago
Technical Publications Manager
Tigercat | MacDonald Steel
Brant, ON
We are seeking a Technical Publications Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement,…
Added 2 hours ago
Strategic Sourcing - Strategic Sourcing Manager
Mohawk Medbuy Corporation (MMC)
ON · Thunder Bay, ON · Kingston, ON · London, ON · Toronto, ON · Oakville, ON · Burlington, ON · Chatham-Kent, ON
Support the Senior Manager in the preparation, maintenance, execution, and management of the Category Strategies.

Jolera

Systems Support Professional

Vaughan, ON, Canada
Woodbridge, Vaughan, Canada

Job type: Full-time
Experience: 1-3 years experience in a technical support role.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Who We Are

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

This is a Toronto on-site job.

Who You Are

The Systems Support Professional represents the front end of Jolera and is key to delivering best-in-class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. They have the ability to judge priorities and multitask to ensure all customers receive a consistent level of assistance and customer service. You need to use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices – workstations, laptops, smartphones, and other peripherals. You will also configure devices, manage inventory, perform maintenance tasks, and update documentation. You’ll have hands-on experience working with Windows 7/8/10, Mac OSX, iOS, Windows Server, Active Directory, DHCP/DNS, VMware, Office 365, and more. Some overtime may be required in this position.

What You’ll Do

Process service tickets and assign them to appropriate service resources, as necessary.
Maintain service ticket ownership throughout the life of the support incident.
Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing.
React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager.
Responsible for the overall administration of the desktop, laptop, and peripherals at a specific location.
Install, configure, and diagnose client workstations and equipment.
Conduct on-site problem determination and analysis.
Provide advice and technical guidance to end users and technical resources as the situation warrants.
Verify and diagnose servers, network hardware, and other infrastructure issues with the help of escalation staff.
Document in detail the activities carried out as well as the technical information collected.
Maintenance of network printer devices.
Assist with account management activities.
Responsible for the use of the site ticketing system to record all problems, incidents, and changes. Ensuring accurate resolution notes for each ticket.
Identify and escalate production critical issues to the appropriate groups.
Perform data backup and recovery at a user level, as required.
Comply with internal controls and policies as applicable.
Responsible for on-call/as-needed support for remote locations.
Ability to make sound judgment calls and escalate to senior resources when needed.
Able to lead conversations of a technical nature with end users who may not have any technical expertise.

Qualifications

1-3 years experience in a technical support role.
Relevant Degree/Diploma or equivalent.
Proven problem-solving and analytical skills.
Excellent attention to detail.
Ability to document processes and accept feedback.
Strong ability to work within a team environment.
Excellent communicator and personable.
Ability to make sound judgment calls and escalate to senior resources when needed.
Able to lead conversations of a technical nature with end users who may not have any technical expertise.
Some knowledge of database technologies is an asset.
Strong knowledge of all Endpoint OS – Windows Operating Systems, MacOS, iOS.
Strong knowledge of common client‐side productivity application suites (Microsoft Office Suite, Office 365 environments, Adobe Acrobat, -Adobe Creative Suite, etc.).
Someone who thrives in a fast-paced, high-energy environment.
Always conducts with a poised and professional demeanor.
Able to work collaboratively within a team.

Assets

Industry certifications – Microsoft Certified Professional (MCP), MCSA, CompTIA A+, Network+.
Previous experience with ticketing systems such as ServiceNow or ConnectWise to track time and status/resolution.
Hands-on Experience with print publishing software.
Experience in time-critical manufacturing/production environments.

What We Offer

Competitive compensation package & benefits package
Company Perks, and various brand discounts
Company events, recognitions, and celebrations
Career development and growth opportunity.

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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More about this job

Responsibilities

The Systems Support Professional is responsible for processing service tickets, maintaining ticket ownership, and providing on-site technical support for workstations, servers, and network peripherals. They will also perform equipment configuration, diagnose infrastructure issues, and document all technical activities while ensuring high-quality customer service.

Requirements

Candidates must have 1-3 years of experience in a technical support role and a relevant degree or diploma. Strong knowledge of Windows, MacOS, iOS, and common productivity suites is required, along with excellent communication and problem-solving skills.

Skills

Technical support
Troubleshooting
Windows Server
Active Directory
VMware
Office 365
Network hardware
Ticketing systems
Data backup
Customer service
Communication skills
Problem-solving
Analytical skills
Documentation
Hardware configuration
Endpoint OS

Benefits

Benefits package
Company perks
Brand discounts
Company events
Recognitions
Celebrations
Career development and growth opportunity

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
MSP
Technical Support
Windows 7
Windows 8
Windows 10
Mac OSX
iOS
Windows Server
Active Directory
DHCP
DNS
VMware
Office 365
ServiceNow
ConnectWise
MCP
MCSA
CompTIA A+
Network+
Adobe Acrobat
Adobe Creative Suite
Desktop Administration
Data Backup
Recovery
Infrastructure
Troubleshooting
Hardware Maintenance
Ticketing System
Client Support

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