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Added 11 mins ago
SAP Data Management Senior Manager
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
Full-time
As an SAP Data Management Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. We are looking for an experienced SAP Data…
Added 11 mins ago
Financial Controller
Lazer
Remote, Canada
Full-time · Remote
Lazer is a world-class digital product studio composed of 180+ senior engineers and designers with backgrounds from companies like Apple, Google, Coinbase, and more. With our product…
Added 11 mins ago
Lead Platform Engineer (DevOps & MLOps)
Shore Consulting
Toronto, ON
Full-time
Reporting to the Director, Platform Services, the Lead DevOps Engineer is a senior, hands-on technical leader responsible for building, operating, and continuously improving Afflo’s…
Added 11 mins ago
Community Services Manager
House of Friendship
Waterloo, ON
Full-time
…status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of…
Added 25 mins ago
Senior AI Architect (Architect-Practitioner)
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Vancouver, BC
Full-time
We are a small, sharp consulting team. We ship real systems, not just decks. As a Principal AI Architect, you are the senior technical authority responsible for ensuring our AI solutions…
Added 25 mins ago
Senior Practice Consultant
Precision Technologies
Toronto, ON
Full-time
The Senior Practice Consultant – Data & AI serves as a trusted multicloud architect and solution lead within OnX's Data & AI practice, guiding clients through the design and delivery of…
Added 25 mins ago
Senior Project Manager - Airline Technology
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Calgary, AB
$60 to $70 CAD / hour
Contract
We are seeking a Senior Project Manager to lead complex technology implementation and transformation projects for airline customers. You will manage delivery from planning through launch,…
Added 25 mins ago
MAINTENANCE ENGINEER POSITION
Delta Helicopters Ltd.
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Added 25 mins ago
PILOT POSITION
Delta Helicopters Ltd.
St. Albert, AB
Full-time
Supervision & Leadership: Lead, supervise, and mentor a team of helicopter maintenance engineers to ensure optimal performance and adherence to company standards.
Added 25 mins ago
MAINTENANCE PRODUCTION MANAGER
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Full-time
Supervision & Leadership: Lead, supervise, and mentor a team of helicopter maintenance engineers to ensure optimal performance and adherence to company standards.
Added 25 mins ago
Senior Proposal Specialist
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Full-time
…infrastructure that moves people and energy, our work is rooted in technical excellence and a shared sense of purpose. Our employee‑owners collaborate across specialties, combining…
Added 25 mins ago
Senior Consultant
Revay and Associates Limited
Toronto, ON
Full-time
Revay is seeking a bright and motivated senior consultant with experience in the Canadian construction industry to join our growing team in Toronto. The senior-level candidate should be…
Added 25 mins ago
Senior Manager, Software Development - Tangerine
Tangerine
Toronto, ON
Full-time
Reporting to the Head of Engineering, Wealth the Senior Manager of Engineering is responsible for providing leadership and direction on end-to-end technology design and implementation.…
Added 25 mins ago
Senior Software Engineer
Enerva Energy Solutions
Calgary, AB
$85,000 to $95,000 CAD / year
Full-time
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Added 25 mins ago
Project Manager
AgileGrid Solutions
Canada
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Sacré-Davey is seeking a highly experienced Senior Project Manager with a strong background in mining to lead and coordinate multidisciplinary engineering teams in the successful delivery…
Added 25 mins ago
Estimator - Masonry
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$65,000 to $80,000 CAD / year
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Assist with obtaining current material pricing, availability, lead times, and technical information from suppliers and supply-chain partners.
Added 25 mins ago
Senior BSA / Data Migration Specialist
Lorven Technologies Inc.
Toronto, ON
Contract
We are seeking an experienced Senior Business Systems Analyst / Data Migration Specialist to support data transformation or migration between Salesforce and surrounding eco system including…
Added 25 mins ago
Business Analyst
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
Contract
Develop requirement plans, monitoring progress against planned objectives, and securing consensus and co-operation from stakeholders and senior management.
Added 25 mins ago
Procurement Analyst
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Calgary, AB
Contract
Assist in verifying that suppliers meet company commercial, technical, and safety requirements.
Added 26 mins ago
Vice-President, Application Services, Data & Technology
OCAS
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As a member of the senior leadership team, you will bring strategic insight, operational discipline, and deep technology expertise to complex organizational decisions. At OCAS, you will…
Added 26 mins ago
Engineering Director, Nuclear
WSP
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Full-time
…role will spearhead the nuclear division, bringing a wealth of technical experience in nuclear engineering, a wealth of knowledge in nuclear engineering processes, and quality standards…
Added 26 mins ago
Staff DevSecOps Specialist
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Lead detection engineering in support of the SOC, including detection-as-code practices and log source onboarding, and serve as senior technical lead during security incidents affecting…
Added 41 mins ago
Consultant, Full Stack Developer
CIBC
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…enhance the client experience for ATM Payments platforms. You’ll lead the planning and strategy for the technical design, development and integration of these…
Added 41 mins ago
Sr. Full Stack Developer
CIBC
Toronto, ON
Full-time
…enhance the client experience for ATM Payments platforms. You’ll lead the planning and strategy for the technical design, development and integration of these…
Added 41 mins ago
Program Manager, Network Security
Canadian Tire Corporation
Toronto, ON · Oakville, ON · Mississauga, ON · Calgary, AB
Full-time
Reporting to the AVP, Cyber Security Program Management, we are seeking an experienced Cyber focused technical Program Manager to lead strategic initiatives in the network and security…

Jolera

Systems Support Professional

Vaughan, ON, Canada
Woodbridge, Vaughan, Canada

Job type: Full-time
Experience: 1-3 years experience in a technical support role.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Who We Are

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

This is a Toronto on-site job.

Who You Are

The Systems Support Professional represents the front end of Jolera and is key to delivering best-in-class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. They have the ability to judge priorities and multitask to ensure all customers receive a consistent level of assistance and customer service. You need to use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices – workstations, laptops, smartphones, and other peripherals. You will also configure devices, manage inventory, perform maintenance tasks, and update documentation. You’ll have hands-on experience working with Windows 7/8/10, Mac OSX, iOS, Windows Server, Active Directory, DHCP/DNS, VMware, Office 365, and more. Some overtime may be required in this position.

What You’ll Do

Process service tickets and assign them to appropriate service resources, as necessary.
Maintain service ticket ownership throughout the life of the support incident.
Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing.
React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager.
Responsible for the overall administration of the desktop, laptop, and peripherals at a specific location.
Install, configure, and diagnose client workstations and equipment.
Conduct on-site problem determination and analysis.
Provide advice and technical guidance to end users and technical resources as the situation warrants.
Verify and diagnose servers, network hardware, and other infrastructure issues with the help of escalation staff.
Document in detail the activities carried out as well as the technical information collected.
Maintenance of network printer devices.
Assist with account management activities.
Responsible for the use of the site ticketing system to record all problems, incidents, and changes. Ensuring accurate resolution notes for each ticket.
Identify and escalate production critical issues to the appropriate groups.
Perform data backup and recovery at a user level, as required.
Comply with internal controls and policies as applicable.
Responsible for on-call/as-needed support for remote locations.
Ability to make sound judgment calls and escalate to senior resources when needed.
Able to lead conversations of a technical nature with end users who may not have any technical expertise.

Qualifications

1-3 years experience in a technical support role.
Relevant Degree/Diploma or equivalent.
Proven problem-solving and analytical skills.
Excellent attention to detail.
Ability to document processes and accept feedback.
Strong ability to work within a team environment.
Excellent communicator and personable.
Ability to make sound judgment calls and escalate to senior resources when needed.
Able to lead conversations of a technical nature with end users who may not have any technical expertise.
Some knowledge of database technologies is an asset.
Strong knowledge of all Endpoint OS – Windows Operating Systems, MacOS, iOS.
Strong knowledge of common client‐side productivity application suites (Microsoft Office Suite, Office 365 environments, Adobe Acrobat, -Adobe Creative Suite, etc.).
Someone who thrives in a fast-paced, high-energy environment.
Always conducts with a poised and professional demeanor.
Able to work collaboratively within a team.

Assets

Industry certifications – Microsoft Certified Professional (MCP), MCSA, CompTIA A+, Network+.
Previous experience with ticketing systems such as ServiceNow or ConnectWise to track time and status/resolution.
Hands-on Experience with print publishing software.
Experience in time-critical manufacturing/production environments.

What We Offer

Competitive compensation package & benefits package
Company Perks, and various brand discounts
Company events, recognitions, and celebrations
Career development and growth opportunity.

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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More about this job

Responsibilities

The Systems Support Professional is responsible for processing service tickets, maintaining ticket ownership, and providing on-site technical support for workstations, servers, and network peripherals. They will also perform equipment configuration, diagnose infrastructure issues, and document all technical activities while ensuring high-quality customer service.

Requirements

Candidates must have 1-3 years of experience in a technical support role and a relevant degree or diploma. Strong knowledge of Windows, MacOS, iOS, and common productivity suites is required, along with excellent communication and problem-solving skills.

Skills

Technical support
Troubleshooting
Windows Server
Active Directory
VMware
Office 365
Network hardware
Ticketing systems
Data backup
Customer service
Communication skills
Problem-solving
Analytical skills
Documentation
Hardware configuration
Endpoint OS

Benefits

Benefits package
Company perks
Brand discounts
Company events
Recognitions
Celebrations
Career development and growth opportunity

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
MSP
Technical Support
Windows 7
Windows 8
Windows 10
Mac OSX
iOS
Windows Server
Active Directory
DHCP
DNS
VMware
Office 365
ServiceNow
ConnectWise
MCP
MCSA
CompTIA A+
Network+
Adobe Acrobat
Adobe Creative Suite
Desktop Administration
Data Backup
Recovery
Infrastructure
Troubleshooting
Hardware Maintenance
Ticketing System
Client Support

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