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Added 11 mins ago
Service Desk Specialist (6-Month Contract)
Cassels Brock & Blackwell LLP
Toronto, ON
Full-time
Our Toronto office is currently recruiting for a Service Desk Specialist for a 6-month contract in our Information Technology Department, reporting to our Senior Manager, End User Services.…
Added 11 mins ago
Director, Technology Services
University of Toronto
Toronto, ON
$106,705 to $177,843 CAD / year
Full-time
…of technology services, including instructional design; help desk; information technology; web, classroom media, and audiovisual services for students, staff, faculty, and visitors;…
Added 11 mins ago
Front Desk Agent - Front Office
Hard Rock Hotel & Casino Ottawa
Ottawa, ON
$20.05 CAD / hour
Part-time
The Front Desk Agent is responsible for welcoming hotel and casino guests and managing check-in and check‑out processes. This role handles reservations, billing, room assignments, and guest…
Added 11 mins ago
Field Services Engineer
Nityo Infotech
Oakville, ON
Contract
-Collaborate with service desk teams to handle ticket escalations and provide detailed technical guidance that accelerates resolution times and improves first contact effectiveness
Added 11 mins ago
Service Desk Analyst
Penguin Random House Canada
Toronto, ON
Full-time
We’re looking for a service-oriented, collaborative, and solutions-focused Service Desk Analyst to join our IT team at Penguin Random House Canada.
Added 12 mins ago
Facilities Attendant
Skyservice Business Aviation
Dorval, QC
Full-time
Ensure requests are completed in alignment with the Facilities Service Desk tool.
Added 12 mins ago
Auditor
Government of Alberta
AB
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career…
Added 27 mins ago
Fashion Associate (Part time) - Roundhouse Center
Reitmans (Canada) Ltée/Ltd
Windsor, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 27 mins ago
Fashion Associate (Part time) - Windsor Crossing Premium Outlets
Reitmans (Canada) Ltée/Ltd
Windsor, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 41 mins ago
Fashion Associate (Part time) - Roundhouse Center
RCL - Reitmans Canada Ltd/Ltée
Windsor, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 41 mins ago
Fashion Associate (Part time) - Windsor Crossing Premium Outlets
RCL - Reitmans Canada Ltd/Ltée
Windsor, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 41 mins ago
Level 1 Help Desk Support Technician - Leduc
CloudOrbis Inc.
Leduc, AB
Full-time
At CloudOrbis, we pride ourselves on providing exceptional customer service, proactive technology management, and trusted IT guidance to our clients. We are looking for a driven and…
Added 41 mins ago
Executive Programs Assistant
University of Victoria
Victoria, BC
Full-time
Advanced organizational skills and exceptional skills in managing front desk operations
Added 41 mins ago
Eyelash Extensions Technician
Gilmore Wellness Clinic
Front of Yonge, ON
Full-time
Lash lifts & tints (asset but not required) You will work closely with our aestheticians and wellness team to ensure smooth client flow and consistent service excellence.
Added 41 mins ago
Permanent Makeup Artist
Gilmore Wellness Clinic
Front of Yonge, ON
Full-time
Uphold Gilmore Wellness Clinic standards for service quality & professionalism
Added 41 mins ago
Medical Aesthetician
Gilmore Wellness Clinic
Front of Yonge, ON
Full-time
Provide exceptional customer service and promote treatment plans
Added 41 mins ago
Receptionist
Nour Private Wealth (NPW)
Oakville, ON
Full-time
The Receptionist serves as the first point of contact for our company, providing exceptional customer service to clients and visitors while managing front desk operations and performing a…
Added 42 mins ago
Service Desk Team Lead
R W Tomlinson
Ottawa, ON
R.W. Tomlinson Limited is seeking a Team Lead to join the IT Service Desk team. This position is responsible for the day-to-day operation and management of the Service Desk in a complex,…
Added 57 mins ago
Auto Body Repair Planner (Vaughan)
Boyd Group Services
Vaughan, ON
Full-time
Communicates updates with customers and insurance claims adjusters as required. Communicates and negotiates with insurance claims appraisers and image desk staff
Added 57 mins ago
Machinist I Night Shift - Mon--Thurs 4:00pm-2:30am
Pursuit Aerospace
ON
$22 to $24 CAD / hour
Full-time
…continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading…
Added 1 hour ago
Legal Executive -1 post
E.F.R Group Public Company
Legal, AB
Contract
Contract Management: Draft, vet, and review standard contracts, NDAs, and service agreements, maintaining a centralized repository to track renewal and termination timelines.
Added 1 hour ago
Manager, Service Desk
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
Full-time
We are actively seeking a high-impact Contract Service Desk Manager to lead and elevate our frontline IT support operations. This role demands a leader who can drive the development and…
Added 1 hour ago
MONTREAL [HYBRIDE] - End User Computing (EUC) – 3rd Level Support
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
…day-to-day operation activities for end user community, assisting Service Desk teams with escalations and being the bridge between 1st and 2nd level support to the engineering team, 3rd…
Added 1 hour ago
Systems Support Professional
Jolera
Woodbridge, ON
$60,000 to $65,000 CAD / year
Full-time
Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing
Added 1 hour ago
Représentant(e) du service à la clientèle sur le terrain/ Field Representative II, Area Customer Service
Ricoh
Montreal, QC
Full-time
Se présenter et travailler à divers sites clients de Services gérés selon l’horaire établi, ainsi que soutenir l’équipe du centre d’assistance (Help Desk)

Jolera

Systems Support Professional

Vaughan, ON, Canada
Woodbridge, Vaughan, Canada

Job type: Full-time
Experience: 1-3 years experience in a technical support role.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Who We Are

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

This is a Toronto on-site job.

Who You Are

The Systems Support Professional represents the front end of Jolera and is key to delivering best-in-class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. They have the ability to judge priorities and multitask to ensure all customers receive a consistent level of assistance and customer service. You need to use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices – workstations, laptops, smartphones, and other peripherals. You will also configure devices, manage inventory, perform maintenance tasks, and update documentation. You’ll have hands-on experience working with Windows 7/8/10, Mac OSX, iOS, Windows Server, Active Directory, DHCP/DNS, VMware, Office 365, and more. Some overtime may be required in this position.

What You’ll Do

Process service tickets and assign them to appropriate service resources, as necessary.
Maintain service ticket ownership throughout the life of the support incident.
Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing.
React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager.
Responsible for the overall administration of the desktop, laptop, and peripherals at a specific location.
Install, configure, and diagnose client workstations and equipment.
Conduct on-site problem determination and analysis.
Provide advice and technical guidance to end users and technical resources as the situation warrants.
Verify and diagnose servers, network hardware, and other infrastructure issues with the help of escalation staff.
Document in detail the activities carried out as well as the technical information collected.
Maintenance of network printer devices.
Assist with account management activities.
Responsible for the use of the site ticketing system to record all problems, incidents, and changes. Ensuring accurate resolution notes for each ticket.
Identify and escalate production critical issues to the appropriate groups.
Perform data backup and recovery at a user level, as required.
Comply with internal controls and policies as applicable.
Responsible for on-call/as-needed support for remote locations.
Ability to make sound judgment calls and escalate to senior resources when needed.
Able to lead conversations of a technical nature with end users who may not have any technical expertise.

Qualifications

1-3 years experience in a technical support role.
Relevant Degree/Diploma or equivalent.
Proven problem-solving and analytical skills.
Excellent attention to detail.
Ability to document processes and accept feedback.
Strong ability to work within a team environment.
Excellent communicator and personable.
Ability to make sound judgment calls and escalate to senior resources when needed.
Able to lead conversations of a technical nature with end users who may not have any technical expertise.
Some knowledge of database technologies is an asset.
Strong knowledge of all Endpoint OS – Windows Operating Systems, MacOS, iOS.
Strong knowledge of common client‐side productivity application suites (Microsoft Office Suite, Office 365 environments, Adobe Acrobat, -Adobe Creative Suite, etc.).
Someone who thrives in a fast-paced, high-energy environment.
Always conducts with a poised and professional demeanor.
Able to work collaboratively within a team.

Assets

Industry certifications – Microsoft Certified Professional (MCP), MCSA, CompTIA A+, Network+.
Previous experience with ticketing systems such as ServiceNow or ConnectWise to track time and status/resolution.
Hands-on Experience with print publishing software.
Experience in time-critical manufacturing/production environments.

What We Offer

Competitive compensation package & benefits package
Company Perks, and various brand discounts
Company events, recognitions, and celebrations
Career development and growth opportunity.

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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More about this job

Responsibilities

The Systems Support Professional is responsible for processing service tickets, maintaining ticket ownership, and providing on-site technical support for workstations, servers, and network peripherals. They will also perform equipment configuration, diagnose infrastructure issues, and document all technical activities while ensuring high-quality customer service.

Requirements

Candidates must have 1-3 years of experience in a technical support role and a relevant degree or diploma. Strong knowledge of Windows, MacOS, iOS, and common productivity suites is required, along with excellent communication and problem-solving skills.

Skills

Technical support
Troubleshooting
Windows Server
Active Directory
VMware
Office 365
Network hardware
Ticketing systems
Data backup
Customer service
Communication skills
Problem-solving
Analytical skills
Documentation
Hardware configuration
Endpoint OS

Benefits

Benefits package
Company perks
Brand discounts
Company events
Recognitions
Celebrations
Career development and growth opportunity

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
MSP
Technical Support
Windows 7
Windows 8
Windows 10
Mac OSX
iOS
Windows Server
Active Directory
DHCP
DNS
VMware
Office 365
ServiceNow
ConnectWise
MCP
MCSA
CompTIA A+
Network+
Adobe Acrobat
Adobe Creative Suite
Desktop Administration
Data Backup
Recovery
Infrastructure
Troubleshooting
Hardware Maintenance
Ticketing System
Client Support

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