Jobs in Canada

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Added 6 mins ago
SAP Data Management Senior Manager
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
Full-time
As an SAP Data Management Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. We are looking for an experienced SAP Data…
Added 20 mins ago
Dietary Aide/Culinary Aide
Shannex Incorporated
Halifax, NS
Full-time
Recognition and Rewards for service excellence and safety
Added 20 mins ago
Project Manager/Leader - Senior - RQ11559
S M Software Solutions Inc
Toronto, ON
Internship
Client: Ministry of Public and Business Service Delivery and Procurement
Added 20 mins ago
Solutions Architect
Akkodis
Toronto, ON
Contract
Client Location: Toronto (Onsite: 7.25 hours/day between 8:00 AM and 5:00 PM, Monday to Friday)
Added 20 mins ago
Product Manager - Senior - RQ11581
S M Software Solutions Inc
Toronto, ON
Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11581
Added 20 mins ago
Sales Operations Manager
TP
Toronto, ON
Full-time
As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the…
Added 20 mins ago
Senior Manager, Software Development - Tangerine
Tangerine
Toronto, ON
Full-time
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the…
Added 50 mins ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Senior Project Manager/Leader to support the Agency’s Customer Experience (CX) Team and the Patients Before Paperwork (Pb4P) portfolio. The successful…
Added 50 mins ago
Project Manager/Leader - Senior - RQ00766
S M Software Solutions Inc
Toronto, ON
Full-time
Job Title: RQ00766 - Project Manager/Leader - Senior
Added 50 mins ago
UX Researcher – Senior - RQ00786
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for an experienced UX Researcher – Senior to support CX/UX activities across the Patients Before Paperwork (Pb4P) initiative within the Ontario Health environment. The ideal…
Added 50 mins ago
Project Manager/Leader - Senior - RQ11582
S M Software Solutions Inc
Toronto, ON
Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11582
Added 50 mins ago
Business Analyst - GOAPRDJP000001026
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
The Technology and Innovation ministry requires Information Technology (IT) professional resources to provide a Senior Technical Business Analyst for the project delivery of IMT ministry…
Added 50 mins ago
Systems Support Professional
Jolera
Woodbridge, ON
$60,000 to $65,000 CAD / year
Full-time
Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing
Added 50 mins ago
Manager, Digital Advisory
MNP
Winnipeg, MB · Regina, SK · Saskatoon, SK
Full-time
Make an impact as a Manager with our Digital Advisory practice. In this role, you will lead meaningful advisory engagements, build senior client relationships, coach talented team members…
Added 50 mins ago
Senior Consultant, Digital Advisory
MNP
Winnipeg, MB · Regina, SK · Saskatoon, SK
Full-time
Make an impact as a Senior Consultant with our Digital Advisory practice. You will advise business and technology leaders, lead significant workstreams and smaller engagements, and complete…
Added 50 mins ago
Senior Manager, Software Development - Tangerine
Scotiabank
Toronto, ON
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the…
Added 50 mins ago
Systems Support Professional
Jolera
Vaughan, ON · Woodbridge, Vaughan
Full-time
Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing.
Added 1 hour ago
Pricing Specialist
Osler, Hoskin & Harcourt LLP
Toronto, ON
Full-time
Reporting to the Manager, Pricing, the Pricing Specialist plays a key role in supporting and optimizing the firm’s pricing models and strategies. The position is responsible for providing…
Added 1 hour ago
OPERATIONS MANAGER - Remote Camp Setting Northwestern Ontario
Dexterra
Thunder Bay, ON
Full-time
Reporting to the District Manager and/or Regional Operations Director, the Operations Manager (OM) is responsible for overseeing portfolios for a specific region to ensure efficiency and…
Added 1 hour ago
Senior Project Manager (Water / Wastewater Construction)
Maple Reinders
Mississauga, ON
$145,000 to $180,000 CAD / year
Full-time
The Senior Project Manager is Maple Reinders designated representative to the Owner/Client. The morals, ethics and standards of the company and its employees are to be reflected. The…
Added 1 hour ago
Senior Consultant, Digital Advisory
MNP
Saskatoon, SK
Full-time
Make an impact as a Senior Consultant with our Digital Advisory practice. You will advise business and technology leaders, lead significant workstreams and smaller engagements, and complete…
Added 1 hour ago
Senior Consultant, Digital Advisory
MNP
Regina, SK
Full-time
Make an impact as a Senior Consultant with our Digital Advisory practice. You will advise business and technology leaders, lead significant workstreams and smaller engagements, and complete…
Added 1 hour ago
Senior Consultant, Digital Advisory
MNP
Winnipeg, MB
Full-time
Make an impact as a Senior Consultant with our Digital Advisory practice. You will advise business and technology leaders, lead significant workstreams and smaller engagements, and complete…
Added 1 hour ago
Project Manager-Civil Construction
Ed Seguin & Sons Trucking and Paving
ON · Sturgeon Falls, Ontario
Full-time
…We consistently demonstrate pride through our workmanship, client relationships and community. Our open mindedness, dedication and integrity empowers our employees to reach their full…
Added 1 hour ago
Senior Personal Banker - Home Borrowing
TD
Brampton, ON
Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…

Jolera

Systems Support Professional

Woodbridge, ON, Canada

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Mar 20, 2027
Experience: 1-3 years experience in a technical support role
Posting language: English
Posted: Sep 21, 2026

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Applications open in a new tab.

Original job description

Who We Are

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We've helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

This is a Toronto on-site job.

Who You Are

The Systems Support Professional represents the front end of Jolera and is key to delivering best-in-class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. They have the ability to judge priorities and multitask to ensure all customers receive a consistent level of assistance and customer service. You need to use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices - workstations, laptops, smartphones, and other peripherals. You will also configure devices, manage inventory, perform maintenance tasks, and update documentation. You'll have hands-on experience working with Windows 7/8/10, Mac OSX, iOS, Windows Server, Active Directory, DHCP/DNS, VMware, Office 365, and more. Some overtime may be required in this position.

What You'll Do

Process service tickets and assign them to appropriate service resources, as necessary
Maintain service ticket ownership throughout the life of the support incident
Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing
React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager
Responsible for the overall administration of the desktop, laptop, and peripherals at a specific location
Install, configure, and diagnose client workstations and equipment
Conduct on-site problem determination and analysis
Provide advice and technical guidance to end users and technical resources as the situation warrants
Verify and diagnose servers, network hardware, and other infrastructure issues with the help of escalation staff
Document in detail the activities carried out as well as the technical information collected
Maintenance of network printer devices
Assist with account management activities
Responsible for the use of the site ticketing system to record all problems, incidents, and changes. Ensuring accurate resolution notes for each ticket
Identify and escalate production critical issues to the appropriate groups
Perform data backup and recovery at a user level, as required
Comply with internal controls and policies as applicable
Responsible for on-call/as-needed support for remote locations
Ability to make sound judgment calls and escalate to senior resources when needed
Able to lead conversations of a technical nature with end users who may not have any technical expertise

Requirements

Qualifications

1-3 years experience in a technical support role
Relevant Degree/Diploma or equivalent
Proven problem-solving and analytical skills
Excellent attention to detail
Ability to document processes and accept feedback
Strong ability to work within a team environment
Excellent communicator and personable
Ability to make sound judgment calls and escalate to senior resources when needed
Able to lead conversations of a technical nature with end users who may not have any technical expertise
Some knowledge of database technologies is an asset
Strong knowledge of all Endpoint OS - Windows Operating Systems, MacOS, iOS
Strong knowledge of common client‐side productivity application suites (Microsoft Office Suite, Office 365 environments, Adobe Acrobat, -Adobe Creative Suite, etc.)
Someone who thrives in a fast-paced, high-energy environment
Always conducts with a poised and professional demeanor
Able to work collaboratively within a team

Assets

Industry certifications - Microsoft Certified Professional (MCP), MCSA, CompTIA A+, Network+
Previous experience with ticketing systems such as ServiceNow or ConnectWise to track time and status/resolution
Hands-on Experience with print publishing software
Experience in time-critical manufacturing/production environments

Benefits

What We Offer

Competitive compensation package & benefits package
Company Perks, and various brand discounts
Company events, recognitions, and celebrations
Career development and growth opportunity

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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More about this job

Responsibilities

The Systems Support Professional is responsible for processing service tickets, maintaining ticket ownership, and providing on-site technical support for workstations, servers, and peripherals. They will also perform equipment configuration, diagnose infrastructure issues, and provide technical guidance to end users.

Requirements

Candidates must have 1-3 years of experience in a technical support role and a relevant degree or diploma. Strong knowledge of endpoint operating systems, productivity suites, and excellent communication skills are required.

Skills

Technical support
Troubleshooting
Windows 7/8/10
Mac OSX
iOS
Windows Server
Active Directory
DHCP/DNS
VMware
Office 365
Service ticketing
Hardware configuration
Data backup
Network printer maintenance
Problem determination
Communication skills

Benefits

Benefits package
Company perks
Brand discounts
Company events
Recognitions
Celebrations
Career development and growth opportunity

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
IT Solutions
Technical Support
Windows
MacOS
iOS
Windows Server
Active Directory
DHCP
DNS
VMware
Office 365
ServiceNow
ConnectWise
Ticketing System
Hardware
Peripherals
Data Backup
Network Hardware
MCP
MCSA
CompTIA A+
Network+
Adobe Acrobat
Adobe Creative Suite
Infrastructure
Troubleshooting
Account Management
On-site Support
Endpoint OS

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