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Added 12 mins ago
Fashion Associate (Part time) - Roundhouse Center
RCL - Reitmans Canada Ltd/Ltée
Windsor, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 12 mins ago
Fashion Associate (Part time) - Windsor Crossing Premium Outlets
RCL - Reitmans Canada Ltd/Ltée
Windsor, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 12 mins ago
Level 1 Help Desk Support Technician - Leduc
CloudOrbis Inc.
Leduc, AB
Full-time
At CloudOrbis, we pride ourselves on providing exceptional customer service, proactive technology management, and trusted IT guidance to our clients. We are looking for a driven and…
Added 12 mins ago
Executive Programs Assistant
University of Victoria
Victoria, BC
Full-time
Advanced organizational skills and exceptional skills in managing front desk operations
Added 12 mins ago
Eyelash Extensions Technician
Gilmore Wellness Clinic
Front of Yonge, ON
Full-time
Lash lifts & tints (asset but not required) You will work closely with our aestheticians and wellness team to ensure smooth client flow and consistent service excellence.
Added 12 mins ago
Permanent Makeup Artist
Gilmore Wellness Clinic
Front of Yonge, ON
Full-time
Uphold Gilmore Wellness Clinic standards for service quality & professionalism
Added 12 mins ago
Medical Aesthetician
Gilmore Wellness Clinic
Front of Yonge, ON
Full-time
Provide exceptional customer service and promote treatment plans
Added 12 mins ago
Receptionist
Nour Private Wealth (NPW)
Oakville, ON
Full-time
The Receptionist serves as the first point of contact for our company, providing exceptional customer service to clients and visitors while managing front desk operations and performing a…
Added 13 mins ago
Service Desk Team Lead
R W Tomlinson
Ottawa, ON
R.W. Tomlinson Limited is seeking a Team Lead to join the IT Service Desk team. This position is responsible for the day-to-day operation and management of the Service Desk in a complex,…
Added 27 mins ago
Auto Body Repair Planner (Vaughan)
Boyd Group Services
Vaughan, ON
Full-time
Communicates updates with customers and insurance claims adjusters as required. Communicates and negotiates with insurance claims appraisers and image desk staff
Added 27 mins ago
Machinist I Night Shift - Mon--Thurs 4:00pm-2:30am
Pursuit Aerospace
ON
$22 to $24 CAD / hour
Full-time
…continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading…
Added 41 mins ago
Legal Executive -1 post
E.F.R Group Public Company
Legal, AB
Contract
Contract Management: Draft, vet, and review standard contracts, NDAs, and service agreements, maintaining a centralized repository to track renewal and termination timelines.
Added 41 mins ago
Manager, Service Desk
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
Full-time
We are actively seeking a high-impact Contract Service Desk Manager to lead and elevate our frontline IT support operations. This role demands a leader who can drive the development and…
Added 41 mins ago
MONTREAL [HYBRIDE] - End User Computing (EUC) – 3rd Level Support
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
…day-to-day operation activities for end user community, assisting Service Desk teams with escalations and being the bridge between 1st and 2nd level support to the engineering team, 3rd…
Added 41 mins ago
Systems Support Professional
Jolera
Woodbridge, ON
$60,000 to $65,000 CAD / year
Full-time
Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing
Added 42 mins ago
Représentant(e) du service à la clientèle sur le terrain/ Field Representative II, Area Customer Service
Ricoh
Montreal, QC
Full-time
Se présenter et travailler à divers sites clients de Services gérés selon l’horaire établi, ainsi que soutenir l’équipe du centre d’assistance (Help Desk)
Added 42 mins ago
Senior Analyst, IT Applications (Energy & HSE Systems)
PowerCo SE
St. Thomas, ON
Support Model Definition & Operations: Establish and maintain the support model across Tier 1 (Service Desk), Tier 2 (IT Apps/Infra), Tier 3 (Vendors). Develop SLAs (Service Level…
Added 42 mins ago
Senior Analyst, IT Applications (Quality)
PowerCo SE
St. Thomas, ON
Support Model Development & Operations: Establish and maintain the support model across Tier 1 (Service Desk), Tier 2 (IT Apps/Infra), Tier 3 (Vendors). Develop SLAs (Service Level…
Added 42 mins ago
Systems Support Professional
Jolera
Vaughan, ON · Woodbridge, Vaughan
Full-time
Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing.
Added 58 mins ago
Senior Office Administrator
Baylis Medical Technologies
ON · Mississauga, ON
Full-time
Maintain a professional, organized, and welcoming front desk and office environment
Added 1 hour ago
Guest Service Agent
Northland Properties
London, ON
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 1 hour ago
Account Manager
B4 Networks
Pelham, Ontario · Fonthill, Ontario
Full-time
We are an established Managed Service Provider (MSP) in the IT space serving clients at a fixed monthly rate. Our clients are all small to mid-size businesses such as accountants,…
Added 1 hour ago
Guest Service Agent
PR Hotels
Kelowna, BC
Up to $23 CAD / hour
Full-time
We are looking for people with excellent customer service and communication skills to fill the shoes of an excellent Guest Service Agent to be the first point of contact for our guests at…
Added 1 hour ago
Program Assistant (2026-361-CP)
WoodGreen Community Services
Toronto, ON
Part-time
The Program Assistant works collaboratively with staff, managers, and external service providers to support client needs and program objectives. They are responsible for a range of duties,…
Added 1 hour ago
Information Systems Specialist, Network Support
London Public Library
London, ON
Full-time
…a timely fashion. Collaborates with ITS team, communication service providers and partners to resolve network, wireless and system…

Jolera

Systems Support Professional

Woodbridge, ON, Canada

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Mar 20, 2027
Experience: 1-3 years experience in a technical support role
Posting language: English
Posted: Sep 21, 2026

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Applications open in a new tab.

Original job description

Who We Are

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We've helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

This is a Toronto on-site job.

Who You Are

The Systems Support Professional represents the front end of Jolera and is key to delivering best-in-class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. They have the ability to judge priorities and multitask to ensure all customers receive a consistent level of assistance and customer service. You need to use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices - workstations, laptops, smartphones, and other peripherals. You will also configure devices, manage inventory, perform maintenance tasks, and update documentation. You'll have hands-on experience working with Windows 7/8/10, Mac OSX, iOS, Windows Server, Active Directory, DHCP/DNS, VMware, Office 365, and more. Some overtime may be required in this position.

What You'll Do

Process service tickets and assign them to appropriate service resources, as necessary
Maintain service ticket ownership throughout the life of the support incident
Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing
React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager
Responsible for the overall administration of the desktop, laptop, and peripherals at a specific location
Install, configure, and diagnose client workstations and equipment
Conduct on-site problem determination and analysis
Provide advice and technical guidance to end users and technical resources as the situation warrants
Verify and diagnose servers, network hardware, and other infrastructure issues with the help of escalation staff
Document in detail the activities carried out as well as the technical information collected
Maintenance of network printer devices
Assist with account management activities
Responsible for the use of the site ticketing system to record all problems, incidents, and changes. Ensuring accurate resolution notes for each ticket
Identify and escalate production critical issues to the appropriate groups
Perform data backup and recovery at a user level, as required
Comply with internal controls and policies as applicable
Responsible for on-call/as-needed support for remote locations
Ability to make sound judgment calls and escalate to senior resources when needed
Able to lead conversations of a technical nature with end users who may not have any technical expertise

Requirements

Qualifications

1-3 years experience in a technical support role
Relevant Degree/Diploma or equivalent
Proven problem-solving and analytical skills
Excellent attention to detail
Ability to document processes and accept feedback
Strong ability to work within a team environment
Excellent communicator and personable
Ability to make sound judgment calls and escalate to senior resources when needed
Able to lead conversations of a technical nature with end users who may not have any technical expertise
Some knowledge of database technologies is an asset
Strong knowledge of all Endpoint OS - Windows Operating Systems, MacOS, iOS
Strong knowledge of common client‐side productivity application suites (Microsoft Office Suite, Office 365 environments, Adobe Acrobat, -Adobe Creative Suite, etc.)
Someone who thrives in a fast-paced, high-energy environment
Always conducts with a poised and professional demeanor
Able to work collaboratively within a team

Assets

Industry certifications - Microsoft Certified Professional (MCP), MCSA, CompTIA A+, Network+
Previous experience with ticketing systems such as ServiceNow or ConnectWise to track time and status/resolution
Hands-on Experience with print publishing software
Experience in time-critical manufacturing/production environments

Benefits

What We Offer

Competitive compensation package & benefits package
Company Perks, and various brand discounts
Company events, recognitions, and celebrations
Career development and growth opportunity

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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More about this job

Responsibilities

The Systems Support Professional is responsible for processing service tickets, maintaining ticket ownership, and providing on-site technical support for workstations, servers, and peripherals. They will also perform equipment configuration, diagnose infrastructure issues, and provide technical guidance to end users.

Requirements

Candidates must have 1-3 years of experience in a technical support role and a relevant degree or diploma. Strong knowledge of endpoint operating systems, productivity suites, and excellent communication skills are required.

Skills

Technical support
Troubleshooting
Windows 7/8/10
Mac OSX
iOS
Windows Server
Active Directory
DHCP/DNS
VMware
Office 365
Service ticketing
Hardware configuration
Data backup
Network printer maintenance
Problem determination
Communication skills

Benefits

Benefits package
Company perks
Brand discounts
Company events
Recognitions
Celebrations
Career development and growth opportunity

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
IT Solutions
Technical Support
Windows
MacOS
iOS
Windows Server
Active Directory
DHCP
DNS
VMware
Office 365
ServiceNow
ConnectWise
Ticketing System
Hardware
Peripherals
Data Backup
Network Hardware
MCP
MCSA
CompTIA A+
Network+
Adobe Acrobat
Adobe Creative Suite
Infrastructure
Troubleshooting
Account Management
On-site Support
Endpoint OS

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