Job Details:
Payments Implementation Specialist
Jonas Club
THE COMPANY
Jonas Club Software is an industry leading club-first management platform built exclusively for private and member-driven clubs and designed to be the single source of club truth. Used by thousands of clubs across five continents for more than 35 years, Jonas Club combines hospitality-grade performance with a global team of over 6,000 professionals focused on service, security and continuous improvement. It is engineered for hospitality operations, complies with SOC 2 and PCI requirements, and supports extensibility through APIs and partner integrations. Our unified, contextual activity timeline brings reservations, point-of-sale and food and beverage, billing and finance, events, member services and reporting into one secure platform that enables seamless interactions between members, staff and the broader club community.
POSITION
The Payments Implementation Specialist is responsible for leading the successful onboarding, implementation, and deployment of payment processing solutions for new and existing clients. This role reports to the Manager of Jonas Club Payments and works closely with Project Managers to keep implementations moving and clients set up for long-term success, as well as cross-departmentally with the Sales, Support, Product/Development teams.
The ideal candidate will be extremely self-motivated, collaborative, client-focused, and have a demonstrated ability to set priorities. You have strong project coordination skills, excellent communication abilities, and a solid understanding of payment processing, merchant onboarding, card-present and card-not-present transactions, ACH/EFT processing, payment gateways, hardware deployment, and payment industry best practices.
You'll own each implementation from kickoff through go-live: gathering requirements, configuring the system to match how our clients operate, and coordinating everyone who needs to be involved. You're comfortable being the person clients rely on to keep things on track, and you take pride in a smooth, well-run implementation, able to step in and steer any situation to make that a reality.
JOB RESPONSIBILITIES:
- Own each implementation from kickoff through go-live, keeping clubs on track to complete onboarding within our standard timeline
- Conduct Pre-Implementation and Implementation kickoff meetings and establish project timelines and milestones.
- Act as the primary client contact throughout the onboarding and implementation process.
- Coordinate with internal, client, and partner resources to ensure timely project completion.
- Create and manage implementation schedules, risks, dependencies, and escalations.
- Provide regular project status updates to customers and internal stakeholders.
- Facilitate implementation readiness reviews and go-live planning activities.
- Coordinate merchant account onboarding and processor setup activities.
- Coach clients through the collection, validation, and tracking of required merchant documentation.
- Ensure proper configuration of payment processing environments and credentials.
- Support Online Payments, PAP, POS, Hotel, and MPOS implementations.
- Monitor onboarding progress and proactively address delays or issues.
- Coordinate payment integration activities between customers, internal technical teams, and third-party vendors.
- Assist clients with gateway configuration, testing, and certification requirements.
- Support deployment of payment devices, terminals, and associated hardware.
- Facilitate end-to-end testing, validation, and production cutover activities.
- Ensure implementation requirements align with documented product capabilities and client expectations.
- Build strong working relationships with clients and stakeholders.
- Manage implementation-related inquiries and provide timely resolution of issues.
- Conduct client training sessions and product walkthroughs as needed.
- Ensure clients understand implementation timelines, requirements, and dependencies.
- Provide white-glove service during critical implementations and migrations.
- Identify implementation risks and proactively develop mitigation plans.
- Coordinate resolution of onboarding, integration, funding, settlement, or processor-related issues.
- Escalate critical client concerns appropriately while maintaining ownership through resolution.
- Partner with Support and Product teams to address implementation challenges.
- Document lessons learned and contribute to continuous improvement initiatives.
- Maintain detailed implementation documentation and project records.
- Develop and update implementation playbooks, procedures, and best practices.
- Identify opportunities to improve onboarding efficiency and client experience.
- Contribute to implementation metrics, reporting, and operational dashboards.
- Participate in recurring reviews of implementation performance and customer feedback.
JOB QUALIFICATIONS:
- 3+ years of experience in implementation, project coordination, client onboarding, or customer success.
- Experience working within the payments, fintech, banking, software, or technology industries.
- Strong understanding of payment processing concepts, including credit card processing, ACH/EFT transactions, payment gateways, merchant account onboarding, settlement and funding processes, and payment hardware and terminals.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to manage multiple concurrent projects in a fast-paced environment.
- Experience working with CRM, project management, and ticketing systems.
- Proficiency with Salesforce and Microsoft Office Suite, including Excel, Teams, Outlook, and PowerPoint.
- Experience with payment processors such as Elavon, Worldpay, Shift4, Fiserv, Global Payments, or similar providers.
- Familiarity with PCI DSS requirements and payment security best practices.
- Experience supporting software integrations, APIs, or payment gateways.
- Project management certification (CAPM, PMP, Agile, or similar).
- Experience implementing payment solutions within hospitality, club, retail, or SaaS environments.
- Knowledge of merchant pricing, interchange, and payment operations.
Business Unit:
Clubhouse Online
Scheduled Weekly Hours:
37.5
Number of Openings Available:
1
Worker Type:
Regular
More About Jonas Software:
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
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