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Added 1 min ago
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Customer Success Manager, North America
tripstack
Vancouver, BC
- Full-time
We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the…
Added 1 min ago
TH
Tool Rental Sales Part Time - LONDON N
The Home Depot Canada
London, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 min ago
TH
Order Picker Part Time - LONDON N
The Home Depot Canada
London, ON
- Part-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 1 min ago
TH
Tool Rental Sales Associate - Part Time (Collingwood)
The Home Depot Canada
Collingwood, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 min ago
TH
Overnight Freight Part Time (ORANGEVILLE)
The Home Depot Canada
Orangeville, ON
- Part-time
Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required…
Added 1 min ago
TH
Overnight Freight Associate Part-Time - SARNIA
The Home Depot Canada
Sarnia, ON
- Part-time
Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required…
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Full-Time Sales Lead - Stuart Weitzman
Caleres
Halton Hills, ON
- Full-time
Collaborate with Store Manager and Assistant Manager to support the team in elevating client experience and sales.
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Replenishment - Manager Grocery
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Fredericton, NB
The Replenishment Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an…
Added 1 min ago
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Seasonal Retail Sales Consultant - Part Time - Scarborough Town Centre, ON
Swarovski
Toronto, ON · Scarborough, CAN
- Part-time
As a Sales Consultant, you’ll deliver exceptional service, create memorable brand experiences, and inspire customers with your passion for our products, all while achieving sales goals and…
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Seasonal Retail Sales Consultant - Part Time - Scarborough Town Centre, ON
Swarovski
Toronto, ON · Scarborough, CAN
- Part-time
As a Sales Consultant, you’ll deliver exceptional service, create memorable brand experiences, and inspire customers with your passion for our products, all while achieving sales goals and…
Added 1 min ago
Manager of Revenue
the Town of the Blue Mountains
Thornbury, ON
Reporting to the Director of Corporate and Financial Services, the Manager of Revenue is responsible for the administration of the Town's property taxation, assessment, and revenue…
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Manager, Supplier Strategy & Integration
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
- Full-time
…plans and deliver results. This includes working with external service providers, CXO, Sourcing, Legal, Compliance, Risk, Operational Business Intelligence, and…
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Part-Time Sales Associate - Famous Footwear CAN
Caleres
Mississauga, ON
- Part-time
Must exercise independent judgment and discretion partnering with Store Sales Manager as needed
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Territory Sales Representative
Canadian Federation of Independent Business
Lethbridge, AB
Territory Sales Representative – Lethbridge, AB
Added 1 min ago
Retail Manager
Moffatt & Powell RONA 2024
Tillsonburg, ON
Customer service and sales leadership responsibilities focus on providing exceptional service to customers, mentoring and coaching store associates, and driving sales growth. This involves…
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Section Manager
Desjardins
Montreal, QC · Trois-Rivières, QC
- Full-time
As Manager, your role involves using your ability to make quality decisions and optimize work processes to manage a portion of a subset of sales and operations activities. You are…
Added 1 min ago
CI
Assistant Store Manager
Carters Inc.
Grande Prairie, AB
- Full-time
As an Assistant Store Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials,…
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Estimator - Collision (Woodstock)
Boyd Group Services
Woodstock, ON
- Full-time
Attend training, information sessions and workshops recommended by Store Manager
Added 1 min ago
BP
Camping Outfitter - Full Time
Bass Pro Shops
Calgary, AB
- Full-time
Reporting to the Retail Manager - Hardlines, a Camping Outfitter will work within a team to create a world class shopping experience by providing legendary customer service and exceptional…
Added 1 min ago
BP
Archery Team Lead - Full Time
Bass Pro Shops
Calgary, AB
- Full-time
Two or more years of supervisory experience in a sales or service environment is preferred
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Pro Sales Associate Full Time (CARLETON PLACE)
The Home Depot Canada
Carleton Place, ON
- Full-time
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…
Added 2 mins ago
TH
Millwork Sales Part Time (SYDNEY)
The Home Depot Canada
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 2 mins ago
TH
Cashier Part Time (ORLEANS)
The Home Depot Canada
Ottawa, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
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7755 - Seasonal Sales Help
Lids
Calgary, AB
- Temporary
…personal style. Working in our retail stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous…
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5709 - Seasonal Sales Help
Lids
Calgary, AB
- Temporary
…personal style. Working in our retail stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous…

Jonas Club Software

Payments Implementation Specialist - Canada

Markham, ON, Canada
Canada - Markham - Ontario, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years of experience in implementation, project coordination, client onboarding, or customer success.
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Details:

Payments Implementation Specialist

Jonas Club

THE COMPANY

Jonas Club Software is an industry leading club-first management platform built exclusively for private and member-driven clubs and designed to be the single source of club truth. Used by thousands of clubs across five continents for more than 35 years, Jonas Club combines hospitality-grade performance with a global team of over 6,000 professionals focused on service, security and continuous improvement. It is engineered for hospitality operations, complies with SOC 2 and PCI requirements, and supports extensibility through APIs and partner integrations. Our unified, contextual activity timeline brings reservations, point-of-sale and food and beverage, billing and finance, events, member services and reporting into one secure platform that enables seamless interactions between members, staff and the broader club community.

POSITION

The Payments Implementation Specialist is responsible for leading the successful onboarding, implementation, and deployment of payment processing solutions for new and existing clients. This role reports to the Manager of Jonas Club Payments and works closely with Project Managers to keep implementations moving and clients set up for long-term success, as well as cross-departmentally with the Sales, Support, Product/Development teams.

The ideal candidate will be extremely self-motivated, collaborative, client-focused, and have a demonstrated ability to set priorities. You have strong project coordination skills, excellent communication abilities, and a solid understanding of payment processing, merchant onboarding, card-present and card-not-present transactions, ACH/EFT processing, payment gateways, hardware deployment, and payment industry best practices.

You'll own each implementation from kickoff through go-live: gathering requirements, configuring the system to match how our clients operate, and coordinating everyone who needs to be involved. You're comfortable being the person clients rely on to keep things on track, and you take pride in a smooth, well-run implementation, able to step in and steer any situation to make that a reality.

JOB RESPONSIBILITIES:

Own each implementation from kickoff through go-live, keeping clubs on track to complete onboarding within our standard timeline
Conduct Pre-Implementation and Implementation kickoff meetings and establish project timelines and milestones.
Act as the primary client contact throughout the onboarding and implementation process.
Coordinate with internal, client, and partner resources to ensure timely project completion.
Create and manage implementation schedules, risks, dependencies, and escalations.
Provide regular project status updates to customers and internal stakeholders.
Facilitate implementation readiness reviews and go-live planning activities.
Coordinate merchant account onboarding and processor setup activities.
Coach clients through the collection, validation, and tracking of required merchant documentation.
Ensure proper configuration of payment processing environments and credentials.
Support Online Payments, PAP, POS, Hotel, and MPOS implementations.
Monitor onboarding progress and proactively address delays or issues.
Coordinate payment integration activities between customers, internal technical teams, and third-party vendors.
Assist clients with gateway configuration, testing, and certification requirements.
Support deployment of payment devices, terminals, and associated hardware.
Facilitate end-to-end testing, validation, and production cutover activities.
Ensure implementation requirements align with documented product capabilities and client expectations.
Build strong working relationships with clients and stakeholders.
Manage implementation-related inquiries and provide timely resolution of issues.
Conduct client training sessions and product walkthroughs as needed.
Ensure clients understand implementation timelines, requirements, and dependencies.
Provide white-glove service during critical implementations and migrations.
Identify implementation risks and proactively develop mitigation plans.
Coordinate resolution of onboarding, integration, funding, settlement, or processor-related issues.
Escalate critical client concerns appropriately while maintaining ownership through resolution.
Partner with Support and Product teams to address implementation challenges.
Document lessons learned and contribute to continuous improvement initiatives.
Maintain detailed implementation documentation and project records.
Develop and update implementation playbooks, procedures, and best practices.
Identify opportunities to improve onboarding efficiency and client experience.
Contribute to implementation metrics, reporting, and operational dashboards.
Participate in recurring reviews of implementation performance and customer feedback.

JOB QUALIFICATIONS:

3+ years of experience in implementation, project coordination, client onboarding, or customer success.
Experience working within the payments, fintech, banking, software, or technology industries.
Strong understanding of payment processing concepts, including credit card processing, ACH/EFT transactions, payment gateways, merchant account onboarding, settlement and funding processes, and payment hardware and terminals.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Ability to manage multiple concurrent projects in a fast-paced environment.
Experience working with CRM, project management, and ticketing systems.
Proficiency with Salesforce and Microsoft Office Suite, including Excel, Teams, Outlook, and PowerPoint.
Experience with payment processors such as Elavon, Worldpay, Shift4, Fiserv, Global Payments, or similar providers.
Familiarity with PCI DSS requirements and payment security best practices.
Experience supporting software integrations, APIs, or payment gateways.
Project management certification (CAPM, PMP, Agile, or similar).
Experience implementing payment solutions within hospitality, club, retail, or SaaS environments.
Knowledge of merchant pricing, interchange, and payment operations.

Business Unit:

Clubhouse Online

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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More about this job

Responsibilities

The Payments Implementation Specialist leads the onboarding and deployment of payment processing solutions for new and existing clients. They manage the entire implementation lifecycle from kickoff to go-live, ensuring system configuration and client readiness.

Requirements

Candidates must have 3+ years of experience in implementation, project coordination, or customer success within the fintech or software industries. A strong understanding of payment processing concepts and project management certification are required.

Skills

Payment processing
Project coordination
Merchant onboarding
Client onboarding
Payment gateways
Hardware deployment
ACH/EFT processing
Salesforce
Microsoft Office Suite
PCI DSS
Software implementation
Technical support
Project management
Stakeholder management
API integration

Visa sponsorship

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Keywords

Payments Implementation
Fintech
Merchant Services
Project Management
SaaS
Hospitality
PCI DSS
Salesforce
API
Hardware Deployment
ACH
EFT
Credit Card Processing
Client Success
Onboarding
Technical Integration
Payment Gateways
CAPM
PMP
Agile
Settlement
Funding
Merchant Account
Software Implementation
Customer Support

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