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Added 21 hours ago
NB
Manager, Financing Solutions
National Bank of Canada
Vancouver, BC
- Full-time
…managers to drive business growth. You will be responsible for underwriting and structuring complex credit solutions, managing risk, and supporting strategic client conversations across a…
Added 21 hours ago
NB
Manager, Financial Solutions
National Bank of Canada
Nanaimo, BC
- Full-time
…managers to drive business growth. You will be responsible for underwriting and structuring complex credit solutions, managing risk, and supporting strategic client conversations across a…
Added 1 day ago
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Director, Global Trade Credit
Nutrien
Saskatoon, SK
- Full-time
We are seeking a Director, Global Trade Credit to lead credit risk management for a large portfolio of corporate customers across North America, with select international exposure. This…
Added 1 day ago
RB
Associate Director, Loan Syndications, Corporate Client Group
Royal Bank of Canada
Toronto, ON
- Full-time
The primary role of the Associate Director is to support the Loan Syndications team in providing structuring, marketing, and loan distribution advice to address financing requirements of…
Added 1 day ago
R
Associate Director, Loan Syndications, Corporate Client Group
RBC
Toronto, ON
- Full-time
The primary role of the Associate Director is to support the Loan Syndications team in providing structuring, marketing, and loan distribution advice to address financing requirements of…
Added 1 day ago
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Principal, Private Markets
OPTrust
Toronto, ON
- Full-time
…Equity and Infrastructure portfolio investments. Reporting to a Director, the Principal will provide high-quality analysis, reporting, research and investment opinions relating to new…
Added 1 day ago
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Specialist, Corporate Development – Capital Management
Intact FC
Montreal, QC
- Full-time
…communications with Canadian regulators. The role reports to the Director of Capital and could have a single direct report. The role would be expected to coordinate with Actuarial, Risk,…
Added 1 day ago
E
Senior Full-Stack Application Developer (Kotlin-Java/React)
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
Role: The Senior Full-Stack Application Developer (Kotlin-Java/React), reports to the Director, Product Development, you will be working with a team of 13 members that include developers,…
Added 2 days ago
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Senior Manager Credit Risk Management
EQ Bank
Toronto, ON
- Full-time
The Senior Manager, Credit Risk Management reports to the Senior Director, Credit Risk Management and supports Senior Management with respect to all aspects of credit risk management in the…
Added 2 days ago
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Global Markets, Business Banking Investments Winter 2027
TD
Toronto, ON
- Full-time
…needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global…
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Senior Analyst/Associate, Investments and Financing
Marlin Spring Developments
Toronto, ON
- Full-time
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Senior Manager Credit Risk
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Senior Manager, Credit Risk, reports to the Director, Credit Risk Management, and supports the Director, Credit Risk Management, and other Senior Management with respect to the…
Added 3 days ago
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Human Resources Business Partner
Trisura
Toronto, ON
- Full-time
…workforce planning, and critical-role hiring needs aligned to underwriting, claims, surety, and structured solutions…
Added 3 days ago
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Senior Financial Claims Analyst
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Added 3 days ago
Human Resources Business Partner
Trisura Guarantee Insurance Company
Toronto, ON
…workforce planning, and critical-role hiring needs aligned to underwriting, claims, surety, and structured solutions…
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JC
Payments Manager - Canada
Jonas Club Software
Markham, ON · Canada - Markham - Ontario
- Full-time
…within the Professional Services Department and reports to the Director of Professional Services, working in close partnership with other Professional Services managers to keep…
Added 3 days ago
JS
Payments Manager - Canada
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
…within the Professional Services Department and reports to the Director of Professional Services, working in close partnership with other Professional Services managers to keep…
Added 3 days ago
M
Director, Treasury Finance
Manulife
Toronto, ON
- Full-time
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Added 3 days ago
EB
Associate, Special Loans and Restructuring (12 month contract)
EQ Bank
Toronto, ON
- Contract
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Added 3 days ago
Associate, Special Loans and Restructuring (12 month contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
The Associate, Special Loans and Restructuring will provide direct support to Associate Director, Special Loans on the day-to-day portfolio management and reporting requirements of the…
Added 3 days ago
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CIBC
Toronto, ON
- Full-time
You have extensive insurance expertise. You bring deep experience in insurance, including roles in marketing, underwriting, product development, and/or pricing. You have a strong…
Added 4 days ago
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Quebec, QC
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Can Administrative Assistant II \ Underwriting Assistant
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Burlington, ON
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Service a book of business under supervision of the Underwriter and Underwriting Director
Added 4 days ago
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Analyst, Corporate Banking, CIB Credit
TD
Calgary, AB
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Added 4 days ago
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Director, Corporate Client Group Finance
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Jonas Club Software

Payments Manager - Canada

Markham, ON, Canada
Canada - Markham - Ontario, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 21, 2026

Original job description

Job Details:

Manager of Jonas Club Payments

Jonas Club

THE COMPANY

Jonas Club Software is an industry leading club-first management platform built exclusively for private and member-driven clubs and designed to be the single source of club truth. Used by thousands of clubs across five continents for more than 35 years, Jonas Club combines hospitality-grade performance with a global team of over 6,000 professionals focused on service, security and continuous improvement. It is engineered for hospitality operations, complies with SOC 2 and PCI requirements, and supports extensibility through APIs and partner integrations. Our unified, contextual activity timeline brings reservations, point-of-sale and food and beverage, billing and finance, events, member services and reporting into one secure platform that enables seamless interactions between members, staff and the broader club community.

POSITION

This manager is responsible for leading the team that sets up merchant accounts and configures payment gateways for our clients. This role sits within the Professional Services Department and reports to the Director of Professional Services, working in close partnership with other Professional Services managers to keep payments-related implementation work aligned with broader PS timelines, processes, and client commitments.

We are looking for someone with a passion for process, compliance, and predictability. The right person will be someone who is energized by building repeatable, thought-leading workflows and who treats accuracy and accountability as non-negotiable when client money, banking details, and sensitive payment data are involved. This person will be excited to build a like-minded team under them and continue to impress leadership with forward-thinking process updates that keep the team moving efficiently towards their targets.

Minimal local travel may be occasionally necessary to assist at local client sites.

JOB RESPONSIBILITIES:

Oversee a team Implementation Specialists and Trainers responsible for merchant services setup, gateway configurations, and portal training.
Ensure the team's timely setup of merchant accounts with clients, PCI-compliant workflows, and recurring billing configurations.
Guide our clients through best-practice merchant underwriting and onboarding documentation. Help the team build ongoing resources around clear business verification, owner/signer identity verification, and banking verification to streamline the back-and-forth that causes the most common delays.
Manage a team of direct reports, including hiring, training, and day-to-day workload monitoring.
Track and report on team performance, implementation timelines, and outstanding escalations.
Manage escalations, including held or flagged transactions and merchant account issues raised by clients or the underwriting/processing partner.
Partner with Security, DevOps, Compliance, Finance, and/or CSI to maintain compliant and predictable operations.
Maintain and continuously improve documentation for merchant onboarding, gateway configuration, Merchant ID (MID) structuring across business lines (e.g., POS, food & beverage, retail, hotel, online payments), and recurring billing setup.
Coordinate with Jonas Project Managers and other PS leadership to align payments work with overall implementation schedules and client expectations.
Monitor industry and regulatory changes (PCI-DSS, card network rules, etc.) and adjust team processes proactively.
Conduct regular team status meetings and provide clear direction on priorities.

JOB QUALIFICATIONS:

5-7 years of experience in merchant services, payment operations, or related technical implementation work.
2-3 years of experience directly managing a team.
Hands-on experience with PCI-DSS compliance requirements (including self-assessment questionnaires and vulnerability/IP scans) and audit processes.
Experience configuring or managing payment gateway/merchant processor platforms.
Experience with recurring billing or subscription-based payment systems.
Experience managing relationships with banks, acquirers, underwriting partners, or other external payment vendors.
Experience guiding clients through merchant underwriting or KYB (know-your-business) documentation requirements.
Deal with conflicts head-on: settle disputes equitably and in a timely manner.
Strong organizational skills: use resources effectively and efficiently, and arrange information and files in a useful manner.
Care about direct reports and listen. Monitor workloads and appreciate/reward extra effort of direct reports.
Effectively cope with change/ambiguity and shift gears comfortably, particularly as compliance and payment industry requirements evolve.
Demonstrate composure under pressure and be a settling influence in challenging times.
Is easy to approach and builds rapport well.
Sought out by others for advice and solutions based on strong decision quality.
Experience developing direct reports and doesn't shy away from those who need work.
Experience with hiring and staffing a team.
Strong priority setting in order to eliminate roadblocks and create focus.
Capable of creating processes to create resource efficiency and manage through systems.
Comfortable in a client-facing role, with a professional and courteous disposition when handling sensitive escalations.
Strong sense of ethics/values: understands the trust placed in this role given its access to financial, banking, and compliance-sensitive processes.

Business Unit:

Clubhouse Online

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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More about this job

Responsibilities

The Payments Manager oversees a team responsible for merchant account setup, payment gateway configuration, and portal training for private clubs. This role involves managing implementation timelines, ensuring PCI compliance, and coordinating with internal departments to maintain efficient operations.

Requirements

Candidates must have 5-7 years of experience in merchant services or technical implementation and 2-3 years of direct team management experience. Proficiency in PCI-DSS compliance, payment gateway management, and merchant underwriting processes is required.

Skills

Merchant services
Payment operations
PCI-DSS compliance
Team management
Payment gateway configuration
Recurring billing
Merchant underwriting
KYB documentation
Process improvement
Stakeholder management
Financial reporting
Risk management
Technical implementation
Client relations
Project coordination

Visa sponsorship

Not detected in the job text

Keywords

Merchant services
Payment gateway
PCI-DSS
Professional services
Merchant underwriting
KYB
Recurring billing
Compliance
Financial operations
Implementation specialist
Jonas Club Software
Hospitality software
Point-of-sale
Business verification
Risk mitigation
Project management
Team leadership
Banking verification
Merchant ID
SaaS

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