Find work in Canada.

541,842 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
MI
Senior Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $93,750 to $137,500 CAD / year
- Full-time
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks…
Added 9 mins ago
E
Revenue Enablement Senior Manager/Director
EcoVadis
Toronto, ON
- Full-time
…the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability…
Added 9 mins ago
FC
CORPORATE TRAVELLER - CORPORATE TRAVEL CONSULTANT - SURREY, BC
Flight Centre Travel Group Canada
BC · British Columbia, Canada
- Full-time
Provide solutions to travel related problems clients may experience
Added 9 mins ago
FC
CORPORATE TRAVELLER - CORPORATE TRAVEL CONSULTANT - BURNABY, BC
Flight Centre Travel Group Canada
BC · British Columbia, Canada
- Full-time
Provide solutions to travel related problems clients may experience
Added 9 mins ago
FC
CORPORATE TRAVELLER - CORPORATE TRAVEL CONSULTANT - CALGARY, AB
Flight Centre Travel Group Canada
AB · Alberta, Canada
- Full-time
Provide solutions to travel related problems clients may experience
Added 9 mins ago
FC
CORPORATE TRAVELLER - CORPORATE TRAVEL CONSULTANT - VANCOUVER, BC
Flight Centre Travel Group Canada
BC · British Columbia, Canada
- Full-time
Provide solutions to travel related problems clients may experience
Added 9 mins ago
VS
Startup Cofounder | Industry Expert
V1 Studio
Montreal, QC
- Contract
A product, technology, or innovation leader who has developed solutions, launched products, or led transformation initiatives.
Added 9 mins ago
SI
Applied AI Engineer - Canada
Saransh Inc
Montreal, QC
- Contract
1 to 3 years of practical experience developing Generative AI applications, AI assistants, AI agents, copilots, or intelligent automation solutions.
Added 9 mins ago
CL
Senior Cloud DevOps Engineer
Charger Logistics Inc.
Brampton, ON
- Full-time
Build developer self-service platforms and observability solutions.
Added 9 mins ago
KR
AI Architect
KTek Resourcing
Toronto, ON
- Contract
Ensure solutions are designed for reliability, scalability, and operational efficiency.
Added 9 mins ago
LT
Account Supervisor
Leo Toronto
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
The ability to stay composed, resourceful and solutions-oriented when things move quickly or plans change.
Added 9 mins ago
A
Product Marketing Manager
AutoTrader.ca
Toronto, ON
- Full-time
We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with…
Added 9 mins ago
QA & UI .NET Developer - ASL Distribution (Oakville)
Fastfrate Group
Oakville, ON
…top North American brands with efficient, customer focused…
Added 9 mins ago
Night Auditor
Northland Properties
Langley (District), BC · Langley, BC
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Added 9 mins ago
E
Senior Planner and Scheduler
EllisDon
Ottawa, ON · ON · Ontario Projects
- Full-time
…to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there…
Added 9 mins ago
Senior Corporate Account Executive - Vancouver
ClassPass
Canada
…stakeholders, adapt your approach based on what you learn, and create solutions that benefit both ClassPass and its corporate…
Added 9 mins ago
Senior Corporate Account Executive - Toronto
ClassPass
Canada
…stakeholders, adapt your approach based on what you learn, and create solutions that benefit both ClassPass and its corporate…
Added 9 mins ago
S
Product Manager - SOTI MobiControl
SOTI
Mississauga, ON
- $110,000 to $130,000 CAD / year
- Full-time
Prior experience as a software developer, engineer, solutions architect or similar hands on role is a strong plus.
Added 9 mins ago
P
Cyber Generalist, Manager
PwC
Toronto, ON
- Full-time
…vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive…
Added 9 mins ago
Coordinator, Facilities Planning Projects / Coordonnateur, Projets de planification installations
MSC Mediterranean Shipping Company SA
Montreal, QC
Proactivity: Escalate and identify of risks and budget overages: recommend practical solutions and / or alternatives.
Added 9 mins ago
F
Graphic Designer
Foodtastic
ON · Missisauga, Ontario
- Full-time
Participate in the development of creative solutions to achieve the objectives of our restaurant banners.
Added 9 mins ago
T
Machine Learning Engineer II
TD
Toronto, ON
- Full-time
Join a world-class team of AI developers with an extensive track record of shipping solutions at the cutting-edge
Added 9 mins ago
T
Software Engineer II
TD
Toronto, ON
- Full-time
We are seeking a highly skilled Software Engineer II to join our team and develop, maintain, and enhance robust solutions involving backend, front end, and API components. This is a…
Added 9 mins ago
NC
Manager, Military Integration and Coordination
NAV CANADA
Ottawa, ON
- Full-time
…Transport Canada, and NAV CANADA to advance innovative airspace solutions, strengthen civil-military partnerships, and support major national events, security activities, and defence…
Added 9 mins ago
M
Senior Manager, Technology Operations Centre
Moneris
Toronto, ON
- Full-time
…implementation of monitoring, event management, automation, and recovery solutions while promoting operational excellence and continuous improvement. Working closely with technology and…

Jonas Club Software

Product Support Technical Specialist

Markham, ON, Canada
Canada - Markham - Ontario, Canada

Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications
Job type: Full-time
Experience: 3-5+ years of experience in a Tier 2 or advanced technical support role
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Details:

Product Support Technical Specialist

Club Division

Markham, Ontario (Hybrid in office every Tuesday and Thursday)

Compensation & Role Details:

Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications

Role Type: Backfill Role

AI Disclosure: AI may be used during the hiring process.

THE COMPANY

Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia. CSI was winner of the prestigious “Canada’s 50 Best Managed Companies” award 2005 and in May 2006 became a publicly traded company on the Toronto Stock Exchange (ticker CSU). CSI group employees have the opportunity to move throughout the group, developing specialized skills and experience.

Jonas’ vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. Jonas employs hundreds of skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices in the United States, the United Kingdom, and the Caribbean. With the talents of Jonas employees spanning the globe, Jonas is proud to avail cost-effective training and consulting services to our entire client base.

THE POSITION

We are seeking a Product Support Technical Specialist (Tier 2) to join our Club Software Support Team. This is a pivotal role for a technically strong support professional who thrives in complex environments, excels at root-cause analysis, and takes ownership of high-impact client issues.

You will act as a technical escalation point for Tier 1, a key partner to Engineering and Product, and a hands-on contributor to system reliability and customer retention.

RESPONSIBILITIES

Reporting to the Technical Product Support Team Lead, you will:

Own the investigation and resolution of Tier 2 escalated technical issues, including:

Complex software defects

Database-related issues

Networking and server environments

Permissions, integrations, and installations

Perform advanced SQL scripting, query development, data validation, and corrections

Analyze system logs and trace software behavior to determine root cause

Serve as a technical escalation resource for Tier 1 Support

Partner closely with Product, Engineering, and Implementation teams to resolve systemic issues

Document findings, known issues, workarounds, and permanent fixes

Proactively identify recurring issues and process improvements

Deliver calm, professional client communication during critical incidents

Contribute to software testing, quality audits, and release validation

Participate in and help strengthen the after-hours escalation rotation

Role-model best practices in technical troubleshooting, ownership, and customer advocacy

Provide after-hours on-call support on a rotating basis

QUALIFICATIONS

3-5+ years of experience in a Tier 2 or advanced technical support role

Strong working knowledge of:

SQL, relational databases, and data structures

Networking environments (Citrix, Terminal Services, virtual servers)

Windows 11 and Windows Server operating systems

Proven success handling high-severity escalations and complex defect scenarios

Advanced diagnostic, analytical, and root-cause analysis skills

Excellent written and verbal communication with both technical and non-technical audiences

Ability to prioritize effectively in a fast-paced, high-accountability environment

Strong documentation habits and attention to detail

A mindset of ownership, learning, and continuous improvement

Nice-to-Have Assets

Experience with ProvideX programming or similar programming languages

Background supporting accounting-based, hospitality, or club management software

Exposure to golf club, hospitality, or private club operations

Computer Science or Networking education/certification

Why Join Jonas?

Be part of a stable, publicly traded global software organization

Work on mission-critical platforms that power private clubs and hospitality brands worldwide

Play a direct role in customer experience, platform stability, and product quality

Partner with deeply experienced engineering, product, and support leadership teams

Build a long-term career within Constellation Software’s global portfolio

Business Unit:

Jonas Club

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

Is This You ?

Apply About employer

More about this job

Responsibilities

The specialist will own the investigation and resolution of Tier 2 escalated technical issues, including complex software defects and database-related problems. They will also serve as a technical escalation resource for Tier 1 support and partner with engineering teams to resolve systemic issues.

Requirements

Candidates must have 3-5+ years of experience in a Tier 2 or advanced technical support role with strong knowledge of SQL and networking environments. Excellent diagnostic skills and the ability to communicate effectively with both technical and non-technical audiences are required.

Skills

SQL
Technical support
Root-cause analysis
Networking
Windows server
Database management
Software troubleshooting
Data validation
System logs
Client communication
Incident management
Quality assurance
Terminal services
Citrix
Technical documentation

Visa sponsorship

Not detected in the job text

Keywords

Product Support
Technical Specialist
SQL
Relational Databases
Networking
Citrix
Terminal Services
Virtual Servers
Windows 11
Windows Server
Root-cause Analysis
Software Defects
Data Validation
System Logs
ProvideX
Accounting Software
Hospitality Software
Club Management Software
Technical Troubleshooting
Quality Audits
Release Validation
After-hours Support
Customer Retention
System Reliability

Report this job