Find work in Canada.

546,874 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
S
Part Time Retail Associate (Optical): Calgary, AB
Specsavers
Calgary, AB
- Part-time
Added 11 mins ago
BP
Front of House Supervisor
Boston Pizza
Edmonton, AB
- Full-time
Added 11 mins ago
RB
Analyst – Interest Rate Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
Over time, take on more forward-facing responsibilities, such as authoring original content, providing internal market updates, participating in client calls, and contributing to in-person…
Added 11 mins ago
RB
Analyst, Trade Support
Royal Bank of Canada
Toronto, ON
- Full-time
…time-sensitive deadlines. Managing competing demands across daily responsibilities is a key expectation of the…
Added 11 mins ago
Accountant
Lush Handmade Cosmetics
Vancouver, BC
Reporting to the Accounting Manager, your core RESPONSIBILITIES will include:
Added 11 mins ago
TT
Energy Services Project Developer
trane technologies
Calgary, AB · AB · Burnaby, BC · ON · Markham, Ontario · Edmonton, Alberta
- Full-time
Added 11 mins ago
NM
Team Lead, Environment
Newmont Mining Corporation
Dease Lake 9, BC
- $105,800 to $141,100 CAD / year
- Full-time
Field-based position with a combination of outdoor environmental monitoring and office-based data management responsibilities.
Added 11 mins ago
CC
Retail Shift Leader
Canna Cabana
Lacombe, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 11 mins ago
RF
Senior Modeling Artist - Permanent
Rodeo FX
Montreal, QC
- Full-time
Added 25 mins ago
N
Manufacturing Manager
NPAworldwide
Brantford, ON
- Full-time
Added 25 mins ago
WI
Assistant Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Be familiar with the role and responsibilities of the Ancient Cedars Spa Manager and complete the Manager’s duties and responsibilities in his/her absence.
Added 25 mins ago
WI
Front Office Supervisor - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department.
Added 25 mins ago
WI
Housekeeping Leader - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Complete all administrative responsibilities required to maintain the smooth operation of the Housekeeping Department.
Added 25 mins ago
LC
Business Relationship Manager - Waterloo
Libro Credit Union
Waterloo, ON
- Full-time
Added 25 mins ago
WI
Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa.
Added 25 mins ago
WC
On Site Solutions Associate
White Cap Canada
AB · Edmonton, AB
- Full-time
Major Tasks, Responsibilities And Key Accountabilities
Added 25 mins ago
CI
Junior Intel Server Support
Compugen Inc
Regina, SK
- Full-time
Added 25 mins ago
S
Business Metrics Analyst
SaskTel
Regina, SK
- Full-time
Added 25 mins ago
J
Labourer/Equipment Operator - Regina Specialized Long Term Care
Jardeg
Regina, SK
- Full-time
Added 25 mins ago
SB
Network Engineer
Sharp Brains
Canmore, AB
- Contract
Added 25 mins ago
MI
Construction Project Manager
Multi-Phase Industrial & Infrastructure Projects Inc.
Regina, SK
- Full-time
Added 25 mins ago
RG
Journeyperson Mechanic - Heavy Duty
RecruitPod Global
AB · Edmonton, AB
- $35 to $45 CAD / hour
- Full-time
Added 25 mins ago
B
Facility Supervisor
BGIS
Lethbridge, AB
- Full-time
…supports achievement of our corporate goals. Specifically, these responsibilities include but not limited…
Added 25 mins ago
UO
Buyer
University of the Fraser Valley
Abbotsford, BC
- Full-time
…ways of knowing throughout our organization, recognizing our responsibilities to community, and a multi-year plan to increase the number of Indigenous faculty, staff, and administrators…
Added 25 mins ago
SI
Level 3 - Maintenance Fully Skilled (Straight Shift - Nights & Weekend)
Skyjack Inc.
Guelph, ON
- Full-time
Support Level 2 Maintenance responsibilities when required.

Jonas Club Software

Product Support Technical Specialist

Markham, ON, Canada
Canada - Markham - Ontario, Canada

Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications
Job type: Full-time
Experience: 3-5+ years of experience in a Tier 2 or advanced technical support role
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Details:

Product Support Technical Specialist

Club Division

Markham, Ontario (Hybrid in office every Tuesday and Thursday)

Compensation & Role Details:

Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications

Role Type: Backfill Role

AI Disclosure: AI may be used during the hiring process.

THE COMPANY

Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia. CSI was winner of the prestigious “Canada’s 50 Best Managed Companies” award 2005 and in May 2006 became a publicly traded company on the Toronto Stock Exchange (ticker CSU). CSI group employees have the opportunity to move throughout the group, developing specialized skills and experience.

Jonas’ vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. Jonas employs hundreds of skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices in the United States, the United Kingdom, and the Caribbean. With the talents of Jonas employees spanning the globe, Jonas is proud to avail cost-effective training and consulting services to our entire client base.

THE POSITION

We are seeking a Product Support Technical Specialist (Tier 2) to join our Club Software Support Team. This is a pivotal role for a technically strong support professional who thrives in complex environments, excels at root-cause analysis, and takes ownership of high-impact client issues.

You will act as a technical escalation point for Tier 1, a key partner to Engineering and Product, and a hands-on contributor to system reliability and customer retention.

RESPONSIBILITIES

Reporting to the Technical Product Support Team Lead, you will:

Own the investigation and resolution of Tier 2 escalated technical issues, including:

Complex software defects

Database-related issues

Networking and server environments

Permissions, integrations, and installations

Perform advanced SQL scripting, query development, data validation, and corrections

Analyze system logs and trace software behavior to determine root cause

Serve as a technical escalation resource for Tier 1 Support

Partner closely with Product, Engineering, and Implementation teams to resolve systemic issues

Document findings, known issues, workarounds, and permanent fixes

Proactively identify recurring issues and process improvements

Deliver calm, professional client communication during critical incidents

Contribute to software testing, quality audits, and release validation

Participate in and help strengthen the after-hours escalation rotation

Role-model best practices in technical troubleshooting, ownership, and customer advocacy

Provide after-hours on-call support on a rotating basis

QUALIFICATIONS

3-5+ years of experience in a Tier 2 or advanced technical support role

Strong working knowledge of:

SQL, relational databases, and data structures

Networking environments (Citrix, Terminal Services, virtual servers)

Windows 11 and Windows Server operating systems

Proven success handling high-severity escalations and complex defect scenarios

Advanced diagnostic, analytical, and root-cause analysis skills

Excellent written and verbal communication with both technical and non-technical audiences

Ability to prioritize effectively in a fast-paced, high-accountability environment

Strong documentation habits and attention to detail

A mindset of ownership, learning, and continuous improvement

Nice-to-Have Assets

Experience with ProvideX programming or similar programming languages

Background supporting accounting-based, hospitality, or club management software

Exposure to golf club, hospitality, or private club operations

Computer Science or Networking education/certification

Why Join Jonas?

Be part of a stable, publicly traded global software organization

Work on mission-critical platforms that power private clubs and hospitality brands worldwide

Play a direct role in customer experience, platform stability, and product quality

Partner with deeply experienced engineering, product, and support leadership teams

Build a long-term career within Constellation Software’s global portfolio

Business Unit:

Jonas Club

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

Is This You ?

Apply About employer

More about this job

Responsibilities

The specialist will own the investigation and resolution of Tier 2 escalated technical issues, including complex software defects and database-related problems. They will also serve as a technical escalation resource for Tier 1 support and partner with engineering teams to resolve systemic issues.

Requirements

Candidates must have 3-5+ years of experience in a Tier 2 or advanced technical support role with strong knowledge of SQL and networking environments. Excellent diagnostic skills and the ability to communicate effectively with both technical and non-technical audiences are required.

Skills

SQL
Technical support
Root-cause analysis
Networking
Windows server
Database management
Software troubleshooting
Data validation
System logs
Client communication
Incident management
Quality assurance
Terminal services
Citrix
Technical documentation

Visa sponsorship

Not detected in the job text

Keywords

Product Support
Technical Specialist
SQL
Relational Databases
Networking
Citrix
Terminal Services
Virtual Servers
Windows 11
Windows Server
Root-cause Analysis
Software Defects
Data Validation
System Logs
ProvideX
Accounting Software
Hospitality Software
Club Management Software
Technical Troubleshooting
Quality Audits
Release Validation
After-hours Support
Customer Retention
System Reliability

Report this job