Find work in Canada.

540,807 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
N
AI Engineer, Design
Nubank
Toronto, ON
- Full-time
…researchers who use what you build, and the person who scopes a system is the person who builds…
Added 9 mins ago
A
CYBERSECURITY ENGINEER
Adacel
Montreal, QC
- Full-time
Added 9 mins ago
HB
Platform Engineer - fintech - Montreal - $250,000+ bonus!
Hunter Bond
Montreal, QC
- Full-time
Development tools: CI/CD, version control, artifact repositories and developer platforms
Added 24 mins ago
MD
Information Technology Specialist 5 - Unified Communications & Collaboration Architect
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…user-experience stewardship for the universal collaboration platforms used across TRA, including Zoom, Microsoft Teams, and Google Meet, while providing expert-level network and…
Added 38 mins ago
VS
Intermediate AWS Developer- Java, Spring Boot and TypeScript. ONSITE, CALGARY
Verito Solutions Inc
Calgary, AB
- Contract
Integration: Enterprise system integration, data integration, and settlement workflows.
Added 53 mins ago
Q
Conversation Bot Engineer - Dialogflow CX
Quantiphi
Toronto, ON
- $140,000 to $150,000 CAD / year
- Full-time
Quantiphi is an award-winning, AI-First global digital engineering company that helps the world’s leading Fortune 1000 organizations transform bold ideas into measurable business impact. We…
Added 53 mins ago
G
Business Systems Developer
Grantek
Burlington, ON
- Full-time
…global operations. This new role will work across IT, Platform Engineering, Data & Analytics, and Business Process teams to deliver secure, scalable, and efficient internal digital…
Added 53 mins ago
SY
Senior Software Engineer
Secure Yourself IT Solutions
Ottawa, ON
- Contract
Solve problems that matter. Investigate bugs, troubleshoot system issues, and find practical solutions when things don't work as expected.
Added 53 mins ago
EI
Artificial Intelligence Engineer
Extend Information Systems Inc.
Mississauga, ON
- Full-time
Build AI-powered data analytics and self-service platforms.
Added 53 mins ago
Senior Software Engineer
EarnIn
Vancouver, BC
…clock, integrating with EarnIn's risk, ledger, and repayment platforms to get real money to members over debit card rails, ACH, and RTP. We are looking for an experienced, product-minded,…
Added 1 hour ago
AI
PLM DATA ANALYST
Aptino, Inc.
Quebec, QC
- Contract
The ideal candidate will have strong knowledge of PLM systems, SQL, data analytics, product structures, and enterprise system integrations.
Added 1 hour ago
IM
Electrical Engineer / Senior Electrical Engineer
Impossible Metals
Collingwood, ON
- Full-time
Develop, document, and implement electrical system designs for our autonomous underwater vehicles and supporting equipment.
Added 1 hour ago
HF
Automation Systems Operator
Hilton Food Group Plc
Brantford, ON
- $21.63 to $27 CAD / hour
The System Operator is responsible for ensuring the safe, reliable, and efficient operation of automated warehouse and material handling systems in a 24/7 mission-critical environment. This…
Added 1 hour ago
SL
Python (API & Platform Engineering)
Staffingine LLC
Toronto, ON
- Contract
…systems. This role will focus on API development, platform engineering, and system design, supporting enterprise-grade, scalable, and secure financial…
Added 1 hour ago
SL
Python Developer
Staffingine LLC
Toronto, ON
- Full-time
…systems. This role will focus on API development, platform engineering, and system design, supporting enterprise-grade, scalable, and secure financial…
Added 1 hour ago
S
scientifique principal(e) Guerre électronique et SIGINT / Lead Scientist Electronic Warfare and SIGINT
Syntronic
Montreal, QC
- Full-time
Added 1 hour ago
T
Sr. Product Solution Analyst, TD Securities
TD
Toronto, ON
- Full-time
Designing, developing, and enhancing system integration layer with Sophis / SwapOne vendor platforms as well as other proprietary in-house applications and quantitative analytics library.
Added 1 hour ago
Network Administrator
Cyclic Materials Inc.
Toronto, ON
Administer endpoint management platforms and device policies, including enrollment, configuration, patching, and compliance enforcement.
Added 1 hour ago
JS
Product Support Technical Specialist
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
You will act as a technical escalation point for Tier 1, a key partner to Engineering and Product, and a hands-on contributor to system reliability and customer retention.
Added 1 hour ago
JC
Product Support Technical Specialist
Jonas Club Software
Markham, ON · Canada - Markham - Ontario
- Full-time
You will act as a technical escalation point for Tier 1, a key partner to Engineering and Product, and a hands-on contributor to system reliability and customer retention.
Added 1 hour ago
C
Maintenance Technician - 6 Month Temp.
Carfair
Winnipeg, MB
- Full-time
Maintains the work order log and updates the Maintenance Management System.
Added 1 hour ago
P
Manager, Data Integration
Prophix
Remote, Canada
- Full-time
- Remote
…and customers set up to renew. You work closely with Product, Engineering, and Customer Success to surface integration challenges early and keep the function scaling…
Added 1 hour ago
VA
Operations Control Center
Volatus Aerospace
Vaughan, ON
- $60,000 to $70,000 CAD / year
- Full-time
Support system integration, validation, and operational readiness
Added 1 hour ago
E
Senior Software Engineer
EarnIn
Vancouver, BC
- Full-time
…clock, integrating with EarnIn's risk, ledger, and repayment platforms to get real money to members over debit card rails, ACH, and RTP. We are looking for an experienced, product-minded,…
Added 1 hour ago
F
Staff Frontend Engineer
Forma.ai
Toronto, ON
- Full-time
Reporting to the VP of Engineering, the Staff Frontend Engineer will play a critical role in shaping the technical direction, architecture, and long-term evolution of Forma’s…

Jonas Club Software

Product Support Technical Specialist

Markham, ON, Canada
Canada - Markham - Ontario, Canada

Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications
Job type: Full-time
Experience: 3-5+ years of experience in a Tier 2 or advanced technical support role
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Details:

Product Support Technical Specialist

Club Division

Markham, Ontario (Hybrid in office every Tuesday and Thursday)

Compensation & Role Details:

Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications

Role Type: Backfill Role

AI Disclosure: AI may be used during the hiring process.

THE COMPANY

Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia. CSI was winner of the prestigious “Canada’s 50 Best Managed Companies” award 2005 and in May 2006 became a publicly traded company on the Toronto Stock Exchange (ticker CSU). CSI group employees have the opportunity to move throughout the group, developing specialized skills and experience.

Jonas’ vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. Jonas employs hundreds of skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices in the United States, the United Kingdom, and the Caribbean. With the talents of Jonas employees spanning the globe, Jonas is proud to avail cost-effective training and consulting services to our entire client base.

THE POSITION

We are seeking a Product Support Technical Specialist (Tier 2) to join our Club Software Support Team. This is a pivotal role for a technically strong support professional who thrives in complex environments, excels at root-cause analysis, and takes ownership of high-impact client issues.

You will act as a technical escalation point for Tier 1, a key partner to Engineering and Product, and a hands-on contributor to system reliability and customer retention.

RESPONSIBILITIES

Reporting to the Technical Product Support Team Lead, you will:

Own the investigation and resolution of Tier 2 escalated technical issues, including:

Complex software defects

Database-related issues

Networking and server environments

Permissions, integrations, and installations

Perform advanced SQL scripting, query development, data validation, and corrections

Analyze system logs and trace software behavior to determine root cause

Serve as a technical escalation resource for Tier 1 Support

Partner closely with Product, Engineering, and Implementation teams to resolve systemic issues

Document findings, known issues, workarounds, and permanent fixes

Proactively identify recurring issues and process improvements

Deliver calm, professional client communication during critical incidents

Contribute to software testing, quality audits, and release validation

Participate in and help strengthen the after-hours escalation rotation

Role-model best practices in technical troubleshooting, ownership, and customer advocacy

Provide after-hours on-call support on a rotating basis

QUALIFICATIONS

3-5+ years of experience in a Tier 2 or advanced technical support role

Strong working knowledge of:

SQL, relational databases, and data structures

Networking environments (Citrix, Terminal Services, virtual servers)

Windows 11 and Windows Server operating systems

Proven success handling high-severity escalations and complex defect scenarios

Advanced diagnostic, analytical, and root-cause analysis skills

Excellent written and verbal communication with both technical and non-technical audiences

Ability to prioritize effectively in a fast-paced, high-accountability environment

Strong documentation habits and attention to detail

A mindset of ownership, learning, and continuous improvement

Nice-to-Have Assets

Experience with ProvideX programming or similar programming languages

Background supporting accounting-based, hospitality, or club management software

Exposure to golf club, hospitality, or private club operations

Computer Science or Networking education/certification

Why Join Jonas?

Be part of a stable, publicly traded global software organization

Work on mission-critical platforms that power private clubs and hospitality brands worldwide

Play a direct role in customer experience, platform stability, and product quality

Partner with deeply experienced engineering, product, and support leadership teams

Build a long-term career within Constellation Software’s global portfolio

Business Unit:

Jonas Club

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

Is This You ?

Apply About employer

More about this job

Responsibilities

The specialist will own the investigation and resolution of Tier 2 escalated technical issues, including complex software defects and database-related problems. They will also serve as a technical escalation resource for Tier 1 support and partner with engineering teams to resolve systemic issues.

Requirements

Candidates must have 3-5+ years of experience in a Tier 2 or advanced technical support role with strong knowledge of SQL and networking environments. Excellent diagnostic skills and the ability to communicate effectively with both technical and non-technical audiences are required.

Skills

SQL
Technical support
Root-cause analysis
Networking
Windows server
Database management
Software troubleshooting
Data validation
System logs
Client communication
Incident management
Quality assurance
Terminal services
Citrix
Technical documentation

Visa sponsorship

Not detected in the job text

Keywords

Product Support
Technical Specialist
SQL
Relational Databases
Networking
Citrix
Terminal Services
Virtual Servers
Windows 11
Windows Server
Root-cause Analysis
Software Defects
Data Validation
System Logs
ProvideX
Accounting Software
Hospitality Software
Club Management Software
Technical Troubleshooting
Quality Audits
Release Validation
After-hours Support
Customer Retention
System Reliability

Report this job