Jobs in Canada

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Added 1 month ago
WT
Manager, Brokerage Platform Operations (General Ledger)
Wealthsimple Technologies
Remote, Canada
- $116,000 to $145,000 CAD / year
- Full-time
- Remote
Reporting to the Director, Brokerage Account Operations, you will own and scale our brokerage general ledger processes. You sit at the intersection of Operations, Finance, and Engineering -…
Added 1 month ago
TE
National Manager, World Financial Group (WFG)
THE EMPIRE LIFE INS. CO
Vancouver, BC · Toronto, ON
- Full-time
Proficiency with MS Office, CRM, digital technology, and AI systems.
Added 5 months ago
EB
Infrastructure Architect
EQ Bank
Toronto, Ontario
- Full-time
Working closely with the Director of Infrastructure Architecture, VP of Infrastructure & Operations (I&O), and technology leadership, the Infrastructure Architect plays a key role in…
Added 5 months ago
JC
Customer Solution Analyst
Jonas Construction Software
Markham, Ontario
- Full-time
Provide application support for an integrated ERP accounting construction software by investigating process, accounting and operational cases
Added 1 month ago
S
Fraud Product and Operations Lead
Scene+
Toronto, ON
- Full-time
Fraud operations. You will interpret fraud trends, behavioral signals, and operational data to uncover root causes and patterns. You will use these insights to recommend targeted controls,…
Added 1 month ago
CI
Managing Director, Valuations & Advisory Services, Western Canada
Colliers International
Calgary, AB · Edmonton, AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Regina, SK · Saskatoon, SK
- Full-time
Champion technology, data, systems, and innovative business practices that improve productivity, operational efficiency, report quality, and the client experience.
Added 1 month ago
S&
Director, Supply Chain
Silk & Snow
Toronto, ON
- Full-time
Silk & Snow is seeking a Director, Supply Chain to lead the end-to-end supply chain operations across demand planning, inventory management and reporting, inbound supply, international…
Added 1 month ago
MO
Director of Financial Services / Treasurer
Municipality of Strathroy-Caradoc
Strathroy-Caradoc, ON
- Full-time
The Director provides strategic financial and information technology advice to Council, the Chief Administrative Officer, and Senior Leadership, and oversees financial and information…
Added 3 months ago
LC
Bilingual Pharmacy Support Specialist
Loblaw Companies Limited
Montreal, Quebec
- Full-time
Reporting directly to, Director, Qc Initiatives, the incumbent is responsible for providing second level pharmacy systems business support for store level pharmacy systems and applications…
Added 1 month ago
EB
Senior Director, AI Enablement & Platforms
EQ Bank
Toronto, ON
- Full-time
The Senior Director, AI Enablement & Platforms is a senior enterprise leader within the Enterprise AI team, accountable for making approved AI capabilities accessible, governed, reliable,…
Added 1 month ago
Global Equity Derivatives- Associate Director, Toronto
Scotiabank
Toronto, ON
…candidate will be based in Toronto and will report to the Managing Director & Head, Structuring and Business Development, Global Equity…
Added 3 months ago
Executive Director, Enterprise Performance
Government of Alberta
Edmonton, Alberta
…teams, particularly those with data science, analytics, and technology capabilities. Expertise in leveraging enterprise information systems, advanced analytics, and the responsible…
Added 3 months ago
LC
Director, Point of Sale & Payments
Loblaw Companies Limited
Brampton, Ontario
- Full-time
The Director, Point of Sale & Payments is responsible for the strategy, performance, and evolution of all checkout and payment technologies across the company’s national store network. This…
Added 1 month ago
T
Directeur(trice), solutions clients SAP | SAP Customer Solution Director
Talan
Montreal, QC
- Full-time
Reporting to the Vice-President, SAP Delivery, the SAP Customer Solution Director is part of the SAP practice and serves as the functional desi
Added 1 month ago
FC
Risk Systems Analyst
Fidelity Canada
Calgary, AB · Toronto, ON · Montreal, QC
- Full-time
The Risk Systems Specialist acts as both a technical GRC platform expert and a strategic problem solver, enabling Fidelity Canada’s Technology Risk functions through the effective use of…
Added 1 month ago
Associate Director, Roynat, Hospitality Montreal
Scotiabank
Montreal, QC
The Associate Director contributes to the overall success of the National Hospitality team and is responsible for creating business development opportunities and cultivate a business…
Added 1 month ago
Director of Corporate Accounting
SALT XC
Toronto, ON
The Director of Corporate Accounting manages the consolidation, reporting, and systems data landscape for a multi-entity corporate group operating in Canada and the U.S. You will lead…
Added 1 month ago
EB
Senior Director, AI Enablement & Platforms
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Senior Director, AI Enablement & Platforms is a senior enterprise leader within the Enterprise AI team, accountable for making approved AI capabilities accessible, governed, reliable,…
Added 6 months ago
S
Virtual Workspace Engineering Director / Product Owner
Scotiabank
Toronto, Ontario
- Full-time
…strategic evolution toward Windows 365 Cloud PC. The role combines director-level leadership, product ownership, and senior principal engineering depth to simplify the environment,…
Added 3 months ago
BA
Director, AI Solutions Architect
Brookfield Asset Management
Toronto, Ontario · Brookfield Place
- Full-time
Proven experience designing and delivering complex enterprise technology solutions across multiple systems and stakeholders
Added 3 months ago
BA
Director, Data Solutions Architect
Brookfield Asset Management
Toronto, Ontario · Brookfield Place
- Full-time
Technical knowledge and systems expertise: Strong understanding of enterprise data architecture, integration patterns, data platforms, reporting ecosystems, and the architecture foundations…
Added 3 months ago
FC
Desktop Service Technician
Fidelity Canada
Toronto, Ontario
- Full-time
…to the Fidelity Canada line of businesses across Canada. Our operational success is driven by a strong team cohesion, focused around delivering a high level of service quality and customer…
Added 1 month ago
Associate Director, Equity Quant
Scotiabank
Toronto, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 1 month ago
T
Directeur(trice), solutions clients SAP | SAP Customer Solution Director
Talan
Montreal, QC
- Full-time
Reporting to the Vice-President, SAP Delivery, the SAP Customer Solution Director is part of the SAP practice and
Added 1 month ago
National Consultant, Partnerships - Scotia iTRADE (Ontario)
Scotiabank
Toronto, ON · Barrie, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Jonas Construction Software

Customer Solution Analyst

Markham, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: May 10, 2026

Original job description

Job Description:

JONAS SOFTWARE – CONSTRUCTION DIVISION

Customer Support Analyst

The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients’ businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division. For the right person, this will be the jumping off point for a promising career.

Overview

As a Customer Support Analyst you will be a part of the Jonas Construction support team. You will be responsible for providing support for Jonas Construction ERP Software by monitoring ticket, responding to customer calls and resolving cases using troubleshooting skills and product knowledge to train clients on software functionality. A successful candidate requires excellent interpersonal and problem-solving skills with the ability to learn quickly in a fast-paced team environment. Previous accounting and customer service experience is required.

Job Responsibilities

Report to the Procedural Support Manager for daily direction and the Director of Support for administration:

Provide application support for an integrated ERP accounting construction software by investigating process, accounting and operational cases
Analyze data and user process to find deficiencies in process, reports or software functionality
Have the ability to keep composure under stressful situations
Harness time management skills to effectively and efficiently resolve multiple client issues
Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused
Serve as primary support liaison between clients and Jonas
Keep clients informed of progression with issues and provide follow up as necessary
Collaborate with other departments or offices as necessary to expedite resolutions
Promote and maintain a high quality, professional, service-oriented company image among clients

JOB QUALIFICATIONS:

Application/customer support experience in the software industry preferred
Experience in accounting based applications preferably in Construction/Service and/or related industries a definite asset
Must be able to troubleshoot, multi-task in a fast-paced environment and set priorities within time constraints
Excellent organizational, time management, punctuality and customer service skills
Courteous and professional phone manner, demeanor and attitude are essential
Good team player, yet willing to take personal responsibility for resolution of issues
Proven ability to meet deadlines
Proven ability to problem solve and teach others
Excellent command of the English language (spoken and written)
Accounting degree and/or experience an asset

WHAT MAKES THIS A GREAT PLACE TO WORK?

There are many things, but here are the highlights:

Competitive compensation
Once established work from home 1-2 times a week
Extensive in-class and hands on training
Comprehensive benefits package
Learning and development opportunities
Career development and merit based growth plan
Energetic and simulating work environment with annual employee awards and regular department and company events and outings

Business Unit:

Scheduled Weekly Hours:

37.5

Number of Openings Available:

0

Worker Type:

Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

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More about this job

Responsibilities

As a Customer Support Analyst, you will provide support for Jonas Construction ERP Software by monitoring tickets, responding to customer calls, and resolving cases. You will analyze data and user processes to identify deficiencies and train clients on software functionality.

Requirements

The ideal candidate should have application/customer support experience in the software industry, preferably with accounting-based applications in construction or related industries. Excellent organizational, time management, and customer service skills are essential, along with a good command of the English language.

Skills

Customer Support
Troubleshooting
Time Management
Problem Solving
Interpersonal Skills
Organizational Skills
Accounting
Software Knowledge
Communication
Teamwork
Professionalism
Multi-tasking
Punctuality
Service Orientation
Teaching
Data Analysis

Benefits

Competitive Compensation
Learning and Development Opportunities
Career Development and Merit Based Growth Plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
ERP Software
Accounting
Construction
Troubleshooting
Data Analysis
Problem Solving
Time Management
Interpersonal Skills
Communication
Teamwork
Service Orientation
Software Knowledge
Professionalism
Multi-tasking
Punctuality

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