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Jonas Software

Client Experience Specialist

Markham, ON, Canada
Canada - Markham - Ontario, Canada

Expected Salary Range: The expected base salary range for this role is between $70,000 – $80,000 CAD, depending on experience and qualifications Role Type: New Role AI Disclosure: AI may be used during the hiring process. · Full-time

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Job details

Pay: Expected Salary Range: The expected base salary range for this role is between $70,000 – $80,000 CAD, depending on experience and qualifications Role Type: New Role AI Disclosure: AI may be used during the hiring process.
Job type: Full-time
Experience: 3-5+ years of customer support experience preferably in the software industry
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Description:

Compensation & Role Details:

Client Experience Specialist

Jonas Software – Premier Division

Jonas Software is an innovative company seeking a Client Experience star for its SaaS Construction Management Cloud App!

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, startup environment within a well-established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients’ businesses by filling the role of Client Experience Specialist. This is a great opportunity to join a growing team rolling out a brand new product.

JOB RESPONSIBILITIES:

Become the product expert
Troubleshoot and resolve customer issues in a timely manner
Train users over the phone and online meetings on how to complete different tasks using the application
Deliver remarkable customer service through empathy and professionalism
Improve the knowledge base and training materials to help users
Assist with process improvement
Other duties as assigned

JOB QUALIFICATIONS:

3-5+ years of customer support experience preferably in the software industry
Basic accounting knowledge and technical skill
Passionate about providing remarkable customer focused service that makes clients ask for you by name
Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills
Self-motivated with proven ability to “wear multiple hats” and work in a fast paced environment and driven for results
Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener
Technically inclined with the motivation to learn new technologies
Working experience with business or ERP applications would be considered an asset
Well-honed organizational and process management skills; and ability to manage multiple priorities and deadlines
Bachelor’s degree / college diploma
Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset

Business Unit:

Premier

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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More about this job

Responsibilities

The Client Experience Specialist will act as a product expert to troubleshoot customer issues and provide training via phone and online meetings. They will also focus on improving knowledge base materials and assisting with overall process improvements.

Requirements

Candidates should have 3-5 years of customer support experience, preferably within the software industry, along with basic accounting and technical skills. A bachelor's degree or college diploma is required, and experience with ERP applications or the construction industry is considered an asset.

Skills

Customer support
Software troubleshooting
Accounting knowledge
Technical skill
Problem solving
Conflict management
Communication
Interpersonal skills
Process management
ERP applications
Training
Construction industry knowledge

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Construction Management
Cloud App
Customer Support
ERP
Accounting
Software Industry
Troubleshooting
Training
Process Improvement
Client Experience
Technical Support
Conflict Management
Communication Skills
Organizational Skills

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