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Added 10 mins ago
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BAS Graphics Designer – Building Automation / EBO (GDBA003)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Escalate point-mapping, naming, configuration, or engineering-data issues to the appropriate BAS Specialist or Systems Integrator.
Added 10 mins ago
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Simulation Specialist
Epiroc
Pitt Meadows, BC
- Full-time
Join Our Team as a Simulation Specialist at Epiroc!
Added 11 mins ago
AC
Senior IT Support Specialist
Alexandra Comm Hlth Ctr
Calgary, AB
- $68,000 to $80,000 CAD / year
- Full-time
Reporting to the Director of Information Technology, the Senior IT Support Specialist provides advanced technical support to end users by troubleshooting and resolving hardware, software,…
Added 11 mins ago
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Workflow Automation & IT Support Specialist
Colonnade Management Inc.
Ottawa, ON
- Full-time
…opportunity for a full-time, Workflow Automation & IT Support Specialist at our Ottawa office. This is a hybrid role with 3-4 days per week in…
Added 41 mins ago
UO
Communications and Research Impact Specialist
University of Alberta
Edmonton, AB
- Full-time
The Communications and Research Impact Specialist is responsible for coordinating and supporting communications and knowledge mobilization that enhance the reach, visibility, and impact of…
Added 41 mins ago
CT
AMHW, Supported Employment & Education Specialist, PEPP
CMHA Thames Valley Addiction and Mental Health Services
St. Thomas, ON
- $27.14 to $30.01 CAD / hour
- Full-time
Addiction and Mental Health Worker, Supported Employment and Education (SEE) Specialist, Elgin PEPP
Added 56 mins ago
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Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
New Westminster, BC
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 56 mins ago
CA
Hiring Event: Derrick Chrylser Dodge Jeep RAM FIAT - Now Hiring Various Roles - Sales Manager, Parts Delivery Driver, Product Specialist, Automotive Service Technician and Much More!!
Capital Auto Mall
Derrick Chrysler Dodge Jeep Ram Fiat
- Full-time
Ready to take the next step in your career? Skip the online application line and get hired faster at our upcoming Hiring Event. We are hosting a massive job fair with on-the-spot…
Added 56 mins ago
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Banking Advisor
RBC
Dauphin, MB
- Full-time
…client in an office, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences, as well as drive client…
Added 1 hour ago
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Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 1 hour ago
BG
Classifications Specialist
BC General Employees' Union (BCGEU)
Burnaby, BC
- Temporary
Temporary Staff Representative - Classifications Specialist
Added 1 hour ago
UO
Communications and Research Impact Specialist
University of Alberta
AB · Edmonton, AB
- Full-time
The Communications and Research Impact Specialist is responsible for coordinating and supporting communications and knowledge mobilization that enhance the reach, visibility, and impact of…
Added 1 hour ago
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Directeur, Médias Numériques
DAC
Montreal, QC
- Full-time
Added 1 hour ago
CA
Hiring Event: Derrick Chrylser Dodge Jeep RAM FIAT - Now Hiring Various Roles - Sales Manager, Parts Delivery Driver, Product Specialist, Automotive Service Technician and Much More!!
Capital Automotive Group
Derrick Chrysler Dodge Jeep Ram Fiat
- Full-time
Ready to take the next step in your career? Skip the online application line and get hired faster at our upcoming Hiring Event. We are hosting a massive job fair with on-the-spot…
Added 1 hour ago
Desktop Support Specialist
Amica Senior Lifestyles
Toronto, ON
We are seeking a highly motivated and customer-focused Desktop Support Specialist to join our End User Services team.
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
Ajax, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
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Mortgage Specialist
Royal Bank of Canada
Toronto, ON
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 1 hour ago
RB
Banking Advisor
Royal Bank of Canada
Dauphin, MB
- Full-time
…client in an office, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences, as well as drive client…
Added 1 hour ago
LD
TECH Specialist
London Drugs Limited
Cowichan 1, BC · Duncan, BC
- $18.25 to $21.58 CAD / hour
- Other
…Electronics, and Photographic equipment. As a London Drugs TECH Specialist, you’ll be a trusted expert to our customers, helping them select the technical products perfectly suited to…
Added 1 hour ago
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Patient Services Specialist - Casual
Solis Optics
Victoria, BC
- Full-time
We're hiring to fill a current vacancy, join our team at Optiks International - Victoria - Uptown - partners of solis optics, as a Patient Services Specialist!
Added 1 hour ago
SD
Beauty Specialist, Hourly Full Time Day
Shoppers Drug Mart
Kitimat, BC
- Full-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 1 hour ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Surrey, BC
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 1 hour ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
St. Albert, AB
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 1 hour ago
WHS Specialist
Amazon
Richmond, BC
…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…
Added 1 hour ago
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Principal Research Scientist
ServiceNow
Montreal, QC
- Full-time

Jonas Software

Client Experience Specialist

Markham, ON, Canada
Canada - Markham - Ontario, Canada

Expected Salary Range: The expected base salary range for this role is between $70,000 – $80,000 CAD, depending on experience and qualifications Role Type: New Role AI Disclosure: AI may be used during the hiring process. · Full-time

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Job details

Pay: Expected Salary Range: The expected base salary range for this role is between $70,000 – $80,000 CAD, depending on experience and qualifications Role Type: New Role AI Disclosure: AI may be used during the hiring process.
Job type: Full-time
Experience: 3-5+ years of customer support experience preferably in the software industry
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Description:

Compensation & Role Details:

Client Experience Specialist

Jonas Software – Premier Division

Jonas Software is an innovative company seeking a Client Experience star for its SaaS Construction Management Cloud App!

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, startup environment within a well-established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients’ businesses by filling the role of Client Experience Specialist. This is a great opportunity to join a growing team rolling out a brand new product.

JOB RESPONSIBILITIES:

Become the product expert
Troubleshoot and resolve customer issues in a timely manner
Train users over the phone and online meetings on how to complete different tasks using the application
Deliver remarkable customer service through empathy and professionalism
Improve the knowledge base and training materials to help users
Assist with process improvement
Other duties as assigned

JOB QUALIFICATIONS:

3-5+ years of customer support experience preferably in the software industry
Basic accounting knowledge and technical skill
Passionate about providing remarkable customer focused service that makes clients ask for you by name
Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills
Self-motivated with proven ability to “wear multiple hats” and work in a fast paced environment and driven for results
Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener
Technically inclined with the motivation to learn new technologies
Working experience with business or ERP applications would be considered an asset
Well-honed organizational and process management skills; and ability to manage multiple priorities and deadlines
Bachelor’s degree / college diploma
Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset

Business Unit:

Premier

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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More about this job

Responsibilities

The Client Experience Specialist will act as a product expert to troubleshoot customer issues and provide training via phone and online meetings. They will also focus on improving knowledge base materials and assisting with overall process improvements.

Requirements

Candidates should have 3-5 years of customer support experience, preferably within the software industry, along with basic accounting and technical skills. A bachelor's degree or college diploma is required, and experience with ERP applications or the construction industry is considered an asset.

Skills

Customer support
Software troubleshooting
Accounting knowledge
Technical skill
Problem solving
Conflict management
Communication
Interpersonal skills
Process management
ERP applications
Training
Construction industry knowledge

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Construction Management
Cloud App
Customer Support
ERP
Accounting
Software Industry
Troubleshooting
Training
Process Improvement
Client Experience
Technical Support
Conflict Management
Communication Skills
Organizational Skills

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