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Added 42 mins ago
ST
Head of Brand and Customer Experience
Simply Talent
Toronto, ON
- Full-time
Our client is launching a new consumer product company in North America and they are looking for an exceptional, hands-on marketer to help build it from the ground up.
Added 56 mins ago
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Technical sales specialist
Hebdraulique
Saint-Léonard, QC
- From $36 CAD / hour
- Full-time
Assess client’s needs and resources to recommend the appropriate goods or services
Added 1 hour ago
CT
IT Support Specialist
CubePeaks Technology
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
As an IT Support Specialist, Candidate will play a critical role in ensuring our organization's technology runs smoothly and efficiently. He shall be responsible for providing technical…
Added 1 hour ago
HH
Integrated Care Pathways Coordinator
Headwaters Health Care Centre
Orangeville, ON
- Full-time
…improving outcomes for the people and communities we serve. We support our team members to practice at their full scope while making a meaningful difference in the lives of vulnerable and…
Added 2 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 2 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Marc-des-Carrières, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 2 hours ago
NB
Banking Advisor
National Bank of Canada
Beloeil, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 2 hours ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 2 hours ago
NB
Banking Advisor
National Bank of Canada
Boisbriand, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 2 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Boucherville, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 3 hours ago
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Senior Financial Services Specialist - CIRO-MFD/AMF
CIBC
Montreal, QC
- Full-time
As a member of the Personal and Business Banking Team, you’ll manage and grow a complex client portfolio by key relationship management, creating comprehensive financial plans and supplying…
Added 3 hours ago
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Investment Specialist - Montréal - Bilingual
CIBC
Montreal, QC
- Full-time
You’ll be joining CIBC’s Investment Specialist team in Personal and Business Banking. As an Investment Specialist, you’ll work closely with other CIBC Banking Centre employees to build…
Added 3 hours ago
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Managed Accounts Supervision Specialist, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Support the team with quarterly oversight to ensure that each managed account conforms to the account’s Client Account Agreement (“CAA”) investment guidelines, managed account programs and…
Added 3 hours ago
A
Norton Brand Ambassador
Acosta
Markham, ON
- Part-time
Train retail associates on client products, promotions, and messaging.
Added 4 hours ago
ML
Senior Litigation Lawyer
ME Law - Business Litigation Lawyers
Toronto, ON
- Full-time
…managed by dedicated teams. Compensation is independent of client…
Added 4 hours ago
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Director & Assistant Market Leader, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
BMO Private Wealth is dedicated to delivering exceptional advice and service to high-net-worth clients through a collaborative, client-focused approach. Our advisors and wealth…
Added 4 hours ago
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Senior Relationship Manager, Commercial Banking (Financial Services Group)
BMO
Toronto, ON · FCP
- Full-time
…significant business development and ongoing management of key client…
Added 4 hours ago
B
Mortgage Specialist
BMO
Laval, QC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 4 hours ago
B
Mortgage Specialist
BMO
Granby, QC · GRBY
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 4 hours ago
SC
Housing Stability Worker - Indigenous Housing Specialist 62XXH
Starling Community Services
Kitchener, ON
- Full-time
…celebrating diversity, building strong partnerships, prioritizing client service, and recognizing equity is a shared…
Added 5 hours ago
A
QA/QC Apecialist
Actalent
Burnaby, BC
- $35 to $45 CAD / hour
- Contract
The QA/QC Specialist oversees supplier and FAA quality activities for mechanical hardware, ensuring that all incoming parts and documentation meet stringent technical and compliance…
Added 5 hours ago
R
Client Advisor
RBC
Conception Bay South, NL
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 5 hours ago
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Client Advisor
RBC
Mount Pearl, NL
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 5 hours ago
NS
Seating & Mobility Equipment Specialist
National Seating & Mobility
Red Deer, AB
- Full-time
Ensure timely completion of evaluations and order processing to support seamless service delivery.
Added 6 hours ago
PE
Technical sales specialist
PSG ENVIRONMENTAL INC.
Delta, BC
- $68,000 to $69,000 CAD / year
- Full-time
- On-site
Assess client’s needs and resources to recommend the appropriate goods or services

Jonas Software

Client Experience Specialist

Markham, ON, Canada
Canada - Markham - Ontario, Canada

Expected Salary Range: The expected base salary range for this role is between $70,000 – $80,000 CAD, depending on experience and qualifications Role Type: New Role AI Disclosure: AI may be used during the hiring process. · Full-time

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Job details

Pay: Expected Salary Range: The expected base salary range for this role is between $70,000 – $80,000 CAD, depending on experience and qualifications Role Type: New Role AI Disclosure: AI may be used during the hiring process.
Job type: Full-time
Experience: 3-5+ years of customer support experience preferably in the software industry
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Description:

Compensation & Role Details:

Client Experience Specialist

Jonas Software – Premier Division

Jonas Software is an innovative company seeking a Client Experience star for its SaaS Construction Management Cloud App!

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, startup environment within a well-established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients’ businesses by filling the role of Client Experience Specialist. This is a great opportunity to join a growing team rolling out a brand new product.

JOB RESPONSIBILITIES:

Become the product expert
Troubleshoot and resolve customer issues in a timely manner
Train users over the phone and online meetings on how to complete different tasks using the application
Deliver remarkable customer service through empathy and professionalism
Improve the knowledge base and training materials to help users
Assist with process improvement
Other duties as assigned

JOB QUALIFICATIONS:

3-5+ years of customer support experience preferably in the software industry
Basic accounting knowledge and technical skill
Passionate about providing remarkable customer focused service that makes clients ask for you by name
Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills
Self-motivated with proven ability to “wear multiple hats” and work in a fast paced environment and driven for results
Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener
Technically inclined with the motivation to learn new technologies
Working experience with business or ERP applications would be considered an asset
Well-honed organizational and process management skills; and ability to manage multiple priorities and deadlines
Bachelor’s degree / college diploma
Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset

Business Unit:

Premier

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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More about this job

Responsibilities

The Client Experience Specialist will act as a product expert to troubleshoot customer issues and provide training via phone and online meetings. They will also focus on improving knowledge base materials and assisting with overall process improvements.

Requirements

Candidates should have 3-5 years of customer support experience, preferably within the software industry, along with basic accounting and technical skills. A bachelor's degree or college diploma is required, and experience with ERP applications or the construction industry is considered an asset.

Skills

Customer support
Software troubleshooting
Accounting knowledge
Technical skill
Problem solving
Conflict management
Communication
Interpersonal skills
Process management
ERP applications
Training
Construction industry knowledge

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Construction Management
Cloud App
Customer Support
ERP
Accounting
Software Industry
Troubleshooting
Training
Process Improvement
Client Experience
Technical Support
Conflict Management
Communication Skills
Organizational Skills

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