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Added 13 mins ago
WP
World Junior Hockey - Entertainment Agent
Westerner Park
Red Deer, AB
- Temporary
We are recruiting Entertainment Agents to join our event team and help deliver an exceptional experience throughout this major event. These are temporary positions for approximately 10 days.
Added 13 mins ago
ES
Senior Accountant
EnerStar Solutions
Medicine Hat, AB
- Full-time
…continuously set the standard while striving to be an industry leader by keeping our equipment and technology up-to-date and conducting business in a manner compatible with the…
Added 13 mins ago
RI
Facility Assistant - I
Richardson International
Kindersley, SK
- Full-time
…been dedicated to Canadian agriculture. Recognized as a global leader in agriculture and food processing, Richardson is one of Canada’s Best Managed Companies with over 4,000 employees…
Added 13 mins ago
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Department Manager, Centre of Store
Save-On-Foods
Langley (District), BC · Walnut Grove - Langley BC
- Full-time
Delivering operational excellence through customer experience, health and safety, food safety, and merchandising.
Added 13 mins ago
SI
Retail Print & Services Supervisor
Staples Inc.
Drummondville, QC
- Full-time
3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.
Added 13 mins ago
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Store Manager
Trek
Montreal, QC · Trek Store Montreal Griffintown
- Full-time
…accountable for setting the standard for best in the world customer experiences, top-notch employee performance, and budget-beating…
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T
Personal Banking Associate
TD
Niagara Falls, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 13 mins ago
T
Customer Experience Associate
TD
Brampton, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 13 mins ago
T
Account Manager, Small Business
TD
Victoria, BC
- Full-time
…Small Business. In this role, you will deliver a legendary customer experience, drive profitable business growth, and achieve target results. In addition, you…
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T
Information Security Specialist - Risk Management Transformation
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
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T
Customer Experience Associate - Mtl, Champlain
TD
Montreal, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 13 mins ago
T
Customer Experience Associate - Cantonese and/or Mandarin Language an Asset
TD
Vancouver, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 13 mins ago
AG
Game Facilitator
Activate Games
Regina, SK
- Part-time
…facilitating fun, tackling technical challenges, and levelling up the customer experience, you will thrive in this…
Added 13 mins ago
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Office - Title Specialist
Copart
Cookstown, ON
- Full-time
…changing opportunities. Copart is the salvage auction industry leader. We are constantly reinventing our tech and procedures to give our customers both internally and externally the best…
Added 13 mins ago
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Artificial Intelligence Strategy Practice Leader
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As Artificial Intelligence Strategy Practice Leader, you play a key role in the Office of the Chief Data and Analytics Officer, which helps various sectors across the organization generate,…
Added 13 mins ago
CI
Assistant Store Manager
Carters Inc.
Surrey, BC
- Full-time
…little moments on their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates…
Added 13 mins ago
CI
Assistant Store Manager
Carters Inc.
Calgary, AB
- Full-time
…little moments on their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates…
Added 13 mins ago
CT
Director, Merchandising Procurement
Canadian Tire Corporation
Toronto, ON
- Full-time
The Director, Merchandising Procurement is a strategic and people leader responsible for developing and executing procurement, sourcing, negotiation and vendor engagement strategies across…
Added 13 mins ago
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Senior Manager, Data Engineer, Applied AI Data Ingestion & Integration
BMO
Toronto, ON · FCP
- Full-time
3+ years experience as a Technical Delivery Leader (who owned the work)
Added 13 mins ago
YO
Aquatics Coordinator
YMCA-YWCA of Winnipeg
Winnipeg, MB
- Part-time
Are you a motivated, safety-focused leader who is passionate about developing lifeguards and instructors, enhancing aquatic programs, and creating a positive experience for all members…
Added 13 mins ago
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Gérant.e, Centre de service - Lebeau
Belron
Trois-Rivières, QC · Lebeau - Trois-Rivières
- Full-time
We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.
Added 13 mins ago
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Conseiller.ère au service à la clientèle - Lebeau
Belron
Montreal, QC · Lebeau - Jean-Talon
- Full-time
We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.
Added 13 mins ago
BB
Mobile Sales Associate (Seasonal)
Best Buy Canada
Waterloo, ON
- Part-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 13 mins ago
BB
Senior Merchandiser
Best Buy Canada
Calgary, AB
- Full-time
Grow your career in similar roles (sr. admin specialist, sr. advisor, sr. fulfillment specialist) or development roles (team lead, assistant store leader, store leader).
Added 26 mins ago
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Principal Process Automation Engineer
Worley
Pickering, ON
- Full-time
Practical consulting experience - including scoping, selling, and delivery.

Jonas Software

Client Experience Specialist

Markham, ON, Canada
Canada - Markham - Ontario, Canada

Expected Salary Range: The expected base salary range for this role is between $70,000 – $80,000 CAD, depending on experience and qualifications Role Type: New Role AI Disclosure: AI may be used during the hiring process. · Full-time

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Job details

Pay: Expected Salary Range: The expected base salary range for this role is between $70,000 – $80,000 CAD, depending on experience and qualifications Role Type: New Role AI Disclosure: AI may be used during the hiring process.
Job type: Full-time
Experience: 3-5+ years of customer support experience preferably in the software industry
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Description:

Compensation & Role Details:

Client Experience Specialist

Jonas Software – Premier Division

Jonas Software is an innovative company seeking a Client Experience star for its SaaS Construction Management Cloud App!

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, startup environment within a well-established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients’ businesses by filling the role of Client Experience Specialist. This is a great opportunity to join a growing team rolling out a brand new product.

JOB RESPONSIBILITIES:

Become the product expert
Troubleshoot and resolve customer issues in a timely manner
Train users over the phone and online meetings on how to complete different tasks using the application
Deliver remarkable customer service through empathy and professionalism
Improve the knowledge base and training materials to help users
Assist with process improvement
Other duties as assigned

JOB QUALIFICATIONS:

3-5+ years of customer support experience preferably in the software industry
Basic accounting knowledge and technical skill
Passionate about providing remarkable customer focused service that makes clients ask for you by name
Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills
Self-motivated with proven ability to “wear multiple hats” and work in a fast paced environment and driven for results
Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener
Technically inclined with the motivation to learn new technologies
Working experience with business or ERP applications would be considered an asset
Well-honed organizational and process management skills; and ability to manage multiple priorities and deadlines
Bachelor’s degree / college diploma
Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset

Business Unit:

Premier

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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More about this job

Responsibilities

The Client Experience Specialist will act as a product expert to troubleshoot customer issues and provide training via phone and online meetings. They will also focus on improving knowledge base materials and assisting with overall process improvements.

Requirements

Candidates should have 3-5 years of customer support experience, preferably within the software industry, along with basic accounting and technical skills. A bachelor's degree or college diploma is required, and experience with ERP applications or the construction industry is considered an asset.

Skills

Customer support
Software troubleshooting
Accounting knowledge
Technical skill
Problem solving
Conflict management
Communication
Interpersonal skills
Process management
ERP applications
Training
Construction industry knowledge

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Construction Management
Cloud App
Customer Support
ERP
Accounting
Software Industry
Troubleshooting
Training
Process Improvement
Client Experience
Technical Support
Conflict Management
Communication Skills
Organizational Skills

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