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Added 9 mins ago
VC
Total Care Worker - Older Adult Assessment & Treatment (Mental Health Resident Care Attendant)
Vancouver Coastal Health
Vancouver, BC
- Full-time
…the Nurse, Occupational Therapist, Physiotherapist and Social Worker, this position works with the interdisciplinary tertiary mental health team to carry out individual or group leisure…
Added 13 mins ago
A
Manager, Health & Safety
Alterra
AB · BC · CMH - British Columbia (Pacific)
- Full-time
…deliver consistent, effective, and business-focused safety support throughout Alterra Experiences…
Added 13 mins ago
NC
Maintenance Worker
Neighbours Community Homes
Canada
- Full-time
The Maintenance Worker is responsible for a variety of repairs and maintenance tasks at assigned buildings which involves processing work orders, performing maintenance duties and ensuring…
Added 13 mins ago
Personal Support Worker
Bayshore
Tavistock, ON
- Provide personal care that is within the provincial scope of practice for a Personal Support Worker; duties may include skin care, hair care, mouth care, bathing, bowel and bladder care,…
Added 28 mins ago
AC
Spécialiste En Approvisionnement Senior
Aston Carter
Montreal, QC
- $46 to $75 CAD / hour
- Contract
…closely with various teams to ensure procurement activities support project requirements, budget, schedule, and risk…
Added 1 hour ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 1 hour ago
BC
Surgical Clinical Reviewer
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7 – you’re not on your own (managers on call, physicians, allied health, and support staff).
Added 1 hour ago
E
Health Care Aide
Extendicare
Edmonton, AB
- Part-time
Communicate changes in a patient’s functional status as related to individual or group programming
Added 1 hour ago
BC
Service Clerk - Switchboard
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 1 hour ago
BC
Registered Nurse - Mental Health Inpatient - Job Share
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 1 hour ago
BC
Registered Practical Nurse - Medical B6
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 1 hour ago
CI
Addictions Counsellor or Clinical Social Worker
Calian in Space & Technology
Victoria, BC
- Part-time
…with the established addiction assessment for the client in an individual or group…
Added 1 hour ago
Bilingual Youth Worker, Evelyn Horne Young Women’s Shelter
Youth Services Bureau of Ottawa
Ottawa, ON
…Coordinator of the Shelter, the Shelter and Transitional Housing Worker will provide low barrier and immediate access to safe shelter. Additionally, they will provide crisis and general…
Added 1 hour ago
NC
Housing Services Support Worker (PT/Weekend) Mdewgaan Lodge
Native Child & Family Services of Toronto
Toronto, ON
- $23.23 to $26.15 CAD / hour
- Part-time
- Contract
Reporting to the Supervisor of the Mdewgaan Healing Lodge, the Housing Services Support Worker will:
Added 1 hour ago
SC
Resource Coordinator - Complex Special Needs
Service Coordination For Persons With Special Need
Ottawa, ON
- $55,250 to $65,000 CAD / year
- Full-time
Engages with the individual and their family, assesses current and future options, provides links to resources and participates in setting goals through the Plan of Care and Individual…
Added 2 hours ago
OH
Care Coordinator - Hospital (EH)
Ontario Health atHome
Mississauga, ON
- Full-time
Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, or speech language pathologist seeking a rewarding career that cares for others, in a…
Added 2 hours ago
YS
Bilingual Youth Worker, Evelyn Horne Young Women’s Shelter
Youth Services Bureau of Ottawa
Ottawa, ON
- Internship
…Coordinator of the Shelter, the Shelter and Transitional Housing Worker will provide low barrier and immediate access to safe shelter. Additionally, they will provide crisis and general…
Added 2 hours ago
TC
Residential Child & Youth Worker, Full time
Taproot Community Support Services
Victoria, BC
- Full-time
The Residential Child and Youth Worker (RCYW) provides care to children, youth or adults with moderate to severe behavioural problems in a residential or day program setting in an…
Added 2 hours ago
TC
Residential Child and Youth Worker with Overnight Awake Scheduling, Part-Time
Taproot Community Support Services
Victoria, BC
- Part-time
The Residential Child and Youth Worker (RCYW) provides care to children, youth or adults with moderate to severe behavioural problems in a residential or day program setting in an…
Added 2 hours ago
BP
Case Worker
BGC Prince County
Summerside, PE
- Full-time
The Case Worker for the will provide vital support to residents in our permanent housing, working closely with individuals and families to help them achieve stability, self-sufficiency, and…
Added 3 hours ago
Scaffolder
IAMGOLD
Gogama, ON
At IAMGOLD, we believe that when we engage, empower, and support each other, we create extraordinary outcomes - delivering value for our people, partners, and stakeholders while building…
Added 3 hours ago
W
Maintenance Technician
Wabtec
Chatham-Kent, ON · Wallaceburg, Ontario
- Full-time
…Iron & Aluminum Foundry that focuses on producing products to support Wabtec’s extensive product line for the Rail Industry; Freight Car Components, Locomotive, Transit, as well as various…
Added 3 hours ago
IC
Scaffolder- EN
IAMGOLD Corporation
Gogama, ON
- Full-time
At IAMGOLD, we believe that when we engage, empower, and support each other, we create extraordinary outcomes - delivering value for our people, partners, and stakeholders while building…
Added 3 hours ago
SL
Case Worker
St. Leonard's
London, ON
- Full-time
SLCS is currently seeking a Full Time Case Worker for our Supported Independent Living (SIL) Program. We support people who live within the community (Mainly in London and St. Thomas) and…
Added 5 hours ago
PH
Social Worker, PainCare360 and Palliative Care P2BS
Provincial Health Services Authority
Vancouver, BC
- Full-time
Job Title:SOCIAL WORKER, PAINCARE360 AND PALLIATIVE CARE P2BSRequisition #:205398Job Location:Canada-British Columbia-VancouverDepartment:Social Work - Pain ServiceJob Type:Temporary, Full…

Jonas Software

Client Experience Specialist

Markham, ON, Canada
Canada - Markham - Ontario, Canada

Expected Salary Range: The expected base salary range for this role is between $70,000 – $80,000 CAD, depending on experience and qualifications Role Type: New Role AI Disclosure: AI may be used during the hiring process. · Full-time

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Job details

Pay: Expected Salary Range: The expected base salary range for this role is between $70,000 – $80,000 CAD, depending on experience and qualifications Role Type: New Role AI Disclosure: AI may be used during the hiring process.
Job type: Full-time
Experience: 3-5+ years of customer support experience preferably in the software industry
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Description:

Compensation & Role Details:

Client Experience Specialist

Jonas Software – Premier Division

Jonas Software is an innovative company seeking a Client Experience star for its SaaS Construction Management Cloud App!

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, startup environment within a well-established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients’ businesses by filling the role of Client Experience Specialist. This is a great opportunity to join a growing team rolling out a brand new product.

JOB RESPONSIBILITIES:

Become the product expert
Troubleshoot and resolve customer issues in a timely manner
Train users over the phone and online meetings on how to complete different tasks using the application
Deliver remarkable customer service through empathy and professionalism
Improve the knowledge base and training materials to help users
Assist with process improvement
Other duties as assigned

JOB QUALIFICATIONS:

3-5+ years of customer support experience preferably in the software industry
Basic accounting knowledge and technical skill
Passionate about providing remarkable customer focused service that makes clients ask for you by name
Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills
Self-motivated with proven ability to “wear multiple hats” and work in a fast paced environment and driven for results
Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener
Technically inclined with the motivation to learn new technologies
Working experience with business or ERP applications would be considered an asset
Well-honed organizational and process management skills; and ability to manage multiple priorities and deadlines
Bachelor’s degree / college diploma
Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset

Business Unit:

Premier

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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More about this job

Responsibilities

The Client Experience Specialist will act as a product expert to troubleshoot customer issues and provide training via phone and online meetings. They will also focus on improving knowledge base materials and assisting with overall process improvements.

Requirements

Candidates should have 3-5 years of customer support experience, preferably within the software industry, along with basic accounting and technical skills. A bachelor's degree or college diploma is required, and experience with ERP applications or the construction industry is considered an asset.

Skills

Customer support
Software troubleshooting
Accounting knowledge
Technical skill
Problem solving
Conflict management
Communication
Interpersonal skills
Process management
ERP applications
Training
Construction industry knowledge

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Construction Management
Cloud App
Customer Support
ERP
Accounting
Software Industry
Troubleshooting
Training
Process Improvement
Client Experience
Technical Support
Conflict Management
Communication Skills
Organizational Skills

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