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Added 43 mins ago
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IT Specialist III (Infrastructure Platforms)
WCB-Alberta
AB · Edmonton - Jarvis
- Full-time
…Reporting to the Team Lead, Infrastructure Platforms, the IT Specialist will bring strong hands-on expertise in enterprise infrastructure, virtualization, server, storage, systems…
Added 58 mins ago
RU
Winder
Rubix UKII
Grimsby, ON
- Full-time
…and continuous improvement. Whether working onsite or in our specialist facilities, we foster a collaborative, inclusive environment where every voice is valued, and diverse thinking drives…
Added 58 mins ago
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Business Operations Specialist
Bayer
Calgary, AB · Camrose, AB · Edmonton, AB · Grande Prairie, AB · Leduc, AB · Lethbridge, AB · Medicine Hat, AB · Olds, AB · Peace River, AB · Red Deer, AB · Abbotsford, BC · Chilliwack, BC · Cranbrook, BC · Kamloops, BC · Vancouver, BC · Carman, MB · Headingley, MB · Winnipeg, MB · Guelph, ON · Kingston, ON · Mississauga, ON · Ottawa, ON · Tillsonburg, ON · Toronto, ON · Montreal, QC · Quebec, QC · Sherbrooke, QC · Regina, SK · Saskatoon, SK · Yorkton, SK
- Full-time
We are seeking a highly organized and detail-oriented Business Operations Specialist to join our team. In this role, you will provide essential administrative support to non-executive…
Added 1 hour ago
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Demand Marketing Specialist - 12 month contract
Jobgether
Canada
- Contract
Join a growing software organization and contribute to demand generation initiatives that drive business growth and support global go-to-market strategies. As a Demand Marketing Specialist,…
Added 1 hour ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 2 hours ago
PD
Contents Specialist
Paul Davis Restoration of Fraser Valley, BC
Langley (District), BC · Langley, BC
- $25 to $30 CAD / hour
- Full-time
What does a Contents Specialist with Paul Davis do?
Added 2 hours ago
CC
Maintenance Specialist
Chrysos Corporation
Val-d'Or, QC
- Full-time
In the role as Maintenance Specialist, you will be providing hands-on technical support service to ensure the smooth running of Chrysos Photon Assay equipment.
Added 3 hours ago
EI
Senior Calibration Technician
Ecolab Inc.
Calgary, AB
- Full-time
We are seeking an experienced Senior Calibration Technician / Calibration Specialist to join our team. This is a mid- to senior-level position for a skilled calibration and metrology…
Added 3 hours ago
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Maintenance Specialist
Chrysos
Val-d'Or, QC
- Full-time
In the role as Maintenance Specialist, you will be providing hands-on technical support service to ensure the smooth running of Chrysos Photon Assay equipment.
Added 4 hours ago
RB
Commission Data Specialist
Royal Bank of Canada
Toronto, ON
- Full-time
Commission Data Specialist provides operational support to the Commission Coordinators in processing insurance commission statements within the WMFS database. The role serves as a backup…
Added 4 hours ago
DC
Project Manager
Defence Construction Canada
Toronto, ON
- Full-time
The Project Manager - known internally as Technical Specialist, Project Management - provides project management services to support the delivery of routine to moderately complex…
Added 4 hours ago
EC
Spécialiste infrastructure / Infrastructure Specialist
Eaton Corporation
Brossard, QC
- Full-time
Eaton is currently seeking an Infrastructure Specialist - Infrastructure Services Solutions primarily for its Brossard site, but also periodically for the Lévis, Lachine and Laval sites, as…
Added 4 hours ago
EC
Analyste, propositions et soumissions / Proposal-Quotations Analyst
Eaton Corporation
Laval, QC
- Full-time
Added 4 hours ago
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Collections Specialist
Kelly
Mississauga, ON
- $43,000 to $45,000 USD / year
- Full-time
Kelly Services is currently recruiting for a Client Account Specialist (Collections) to join our client’s team on a permanent basis. This is a great opportunity for a customer-focused,…
Added 4 hours ago
GD
Call Center Sales Specialist
Globalfaces Direct
Toronto, ON · North York, ON
- Full-time
…opportunity to join a growing call center as a Call Center Sales…
Added 5 hours ago
WU
Technical Customer Support 2
West Unified Communications Services (formerly known as InterCall Asia Pacific)
Montreal, QC
- Full-time
Added 5 hours ago
MG
Inside Sales Specialist
Maritime Green Products LTD.
Sussex, NB
- Full-time
…dedicated to providing innovative and proven products that support healthy, and vibrant green spaces. Clients include organizations and businesses that rely on high-quality solutions and…
Added 5 hours ago
MC
IT Systems Administrator & Infrastructure Support Specialist
M1 Composites Technology Inc.
Laval, QC
- Full-time
M1 Composites is seeking a dynamic and motivated IT Systems Administrator & Infrastructure Support Specialist to join our IT team.
Added 5 hours ago
TH
SPÉCIALISTE, PROTECTION DES RESSOURCES
The Home Depot Canada
Richmond Hill, ON
- Full-time
Position Overview: The Asset Protection Specialist (APS) is primarily responsible for preventing and investigating financial loss caused by external and internal theft and fraud. The APS…
Added 5 hours ago
TH
Loss Prevention Specialist Full Time (RICHMOND HILL)
The Home Depot Canada
Richmond Hill, ON
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing and investigating financial loss caused by external and internal theft and fraud. The APS will drive execution…
Added 5 hours ago
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Intern, Logistics Process Improvements (Winter 2027)
Bombardier
Mississauga, ON
- $17.95 to $31 CAD / hour
- Volunteer
Support the Supervisors and Project managers in managing, organizing, and continuously improving their processes.
Added 5 hours ago
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Marketing Specialist
Seequent
Vancouver, BC
- Full-time
…developing and executing segment-focused marketing strategies that support pipeline growth, solution positioning, customer engagement, and sales enablement across global…
Added 5 hours ago
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Intern, Developer (Winter 2027)
Bombardier
Mississauga, ON
- $17.95 to $31 CAD / hour
- Volunteer
Design and deploy full-stack web applications and internal tools using React, Next.js, TypeScript, HTML, and CSS to support smart factory initiatives and manufacturing operations.
Added 5 hours ago
O
Revenue Enablement Specialist, XDR
Owner.com
Toronto, ON
- Full-time
Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.
Added 6 hours ago
Supervisor IT Client Services (E26-185)
FortisAlberta
Airdrie, AB
Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and…

Jonas Software

Client Experience Specialist

Markham, ON, Canada
Canada - Markham - Ontario, Canada

Expected Salary Range: The expected base salary range for this role is between $70,000 – $80,000 CAD, depending on experience and qualifications Role Type: New Role AI Disclosure: AI may be used during the hiring process. · Full-time

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Job details

Pay: Expected Salary Range: The expected base salary range for this role is between $70,000 – $80,000 CAD, depending on experience and qualifications Role Type: New Role AI Disclosure: AI may be used during the hiring process.
Job type: Full-time
Experience: 3-5+ years of customer support experience preferably in the software industry
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Description:

Compensation & Role Details:

Client Experience Specialist

Jonas Software – Premier Division

Jonas Software is an innovative company seeking a Client Experience star for its SaaS Construction Management Cloud App!

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, startup environment within a well-established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients’ businesses by filling the role of Client Experience Specialist. This is a great opportunity to join a growing team rolling out a brand new product.

JOB RESPONSIBILITIES:

Become the product expert
Troubleshoot and resolve customer issues in a timely manner
Train users over the phone and online meetings on how to complete different tasks using the application
Deliver remarkable customer service through empathy and professionalism
Improve the knowledge base and training materials to help users
Assist with process improvement
Other duties as assigned

JOB QUALIFICATIONS:

3-5+ years of customer support experience preferably in the software industry
Basic accounting knowledge and technical skill
Passionate about providing remarkable customer focused service that makes clients ask for you by name
Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills
Self-motivated with proven ability to “wear multiple hats” and work in a fast paced environment and driven for results
Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener
Technically inclined with the motivation to learn new technologies
Working experience with business or ERP applications would be considered an asset
Well-honed organizational and process management skills; and ability to manage multiple priorities and deadlines
Bachelor’s degree / college diploma
Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset

Business Unit:

Premier

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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More about this job

Responsibilities

The Client Experience Specialist will act as a product expert to troubleshoot customer issues and provide training via phone and online meetings. They will also focus on improving knowledge base materials and assisting with overall process improvements.

Requirements

Candidates should have 3-5 years of customer support experience, preferably within the software industry, along with basic accounting and technical skills. A bachelor's degree or college diploma is required, and experience with ERP applications or the construction industry is considered an asset.

Skills

Customer support
Software troubleshooting
Accounting knowledge
Technical skill
Problem solving
Conflict management
Communication
Interpersonal skills
Process management
ERP applications
Training
Construction industry knowledge

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Construction Management
Cloud App
Customer Support
ERP
Accounting
Software Industry
Troubleshooting
Training
Process Improvement
Client Experience
Technical Support
Conflict Management
Communication Skills
Organizational Skills

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