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Added 1 min ago
SL
AV Technician
Sun Life
Toronto, ON · Sun Life Toronto Atria
- Full-time
· Demonstrate flexible, solution focused customer service skills to quickly adapt, resolve and trouble-shoot technical problems or late-breaking customer needs.
Added 1 min ago
CG
Laboratory Technician II - Gas Appliances
CSA Group
Toronto, ON
- $2,823.64 to $3,274.9 CAD / week
- Full-time
…of a work order to assist the certifier and improve overall customer service and…
Added 15 mins ago
PH
Unit Clerk, Ambulatory Care
Provincial Health Services Authority
Vancouver, BC
- Full-time
…policies and procedures, established priority levels and medical/technical staff schedules by methods such as receiving referrals/requests for appointments, booking appointments according…
Added 15 mins ago
PF
Gestionnaire senior·e de la réussite client | Senior Customer Success Manager
Power Factors
Remote, Canada
- Remote
L’entreprise gère plus de 300 GW d’actifs éoliens, solaires et de stockage d’énergie à l’échelle mondiale, au service de plus de 600 clients et de 18 000 sites, représentant 25 % des…
Added 15 mins ago
PF
Formateur·rice principal·e | Senior Trainer
Power Factors
Remote, Canada
- Remote
L’entreprise gère plus de 300 GW d’actifs éoliens, solaires et de stockage d’énergie à l’échelle mondiale, au service de plus de 600 clients et de 18 000 sites, représentant 25 % des…
Added 15 mins ago
Cybersecurity Lead - Product Security (Network Hardware & OS) 1
Celestica International LP
Toronto, ON
Serving as the key security and technical liaison across Information Security, DevOps, Software Engineering, infrastructure teams, and external vendors, you will ensure that our signing…
Added 30 mins ago
AI
Site Reliability Engineer – Azure Operations, Databricks Support & Incident Response
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Respond to incidents and service requests and participate in on-call rotations.
Added 30 mins ago
KG
COMMERCIAL DOOR TECHNICIAN - LETHBRIDGE, AB
Kruse Group Ltd.
Lethbridge, AB
- Full-time
…Aluminum genuinely care about lifestyle, happiness and quality customer service. Those traits are 100% ingrained at the core of our company’s culture and it directly translates into our…
Added 30 mins ago
V
Project Engineer
VINCI
Vancouver, BC
- Full-time
Prepare service offers and ensure customer follow-ups
Added 30 mins ago
B
Customer Relations Manager
BiteOut
ON · Grand Valley, ON
- Full-time
2–3 years of customer success, account management, or operations experience F&B, hospitality, or similar
Added 30 mins ago
PH
Clerical Support, Regional Programs, FPS - Minimum and Medium Security Units
Provincial Health Services Authority
Vancouver, BC
- Full-time
Type a variety of non-technical material such as general correspondence, forms, lists, memorandums, and notes from handwritten draft or Dictaphone by utilizing word processing software and…
Added 45 mins ago
JF
Executive Assistant to the President & CEO - 12 Month Parental Contract
Jewish Federations of Canada - UIA
Toronto, ON
- Contract
Strong interpersonal and customer service skills – ability to work with a diverse group of professionals, donors, and volunteers;
Added 45 mins ago
PF
Formateur·rice principal·e | Senior Trainer
Power Factors
Brossard, QC
- Internship
L'entreprise gère plus de 300 GW d'actifs éoliens, solaires et de stockage d'énergie à l'échelle mondiale, au service de plus de 600 clients et de 18 000 sites, représentant 25 % des…
Added 45 mins ago
PF
Gestionnaire senior·e de la réussite client | Senior Customer Success Manager
Power Factors
Montreal, QC
- Full-time
L'entreprise gère plus de 300 GW d'actifs éoliens, solaires et de stockage d'énergie à l'échelle mondiale, au service de plus de 600 clients et de 18 000 sites, représentant 25 % des…
Added 1 hour ago
S
Medical Laboratory Assistant - Transfusion Medicine and Tissue Bank - Regular Full-Time 2026-17716 (2026-17716)
Sunnybrook
Toronto, ON
- Full-time
The Technical Assistant will have responsibilities in the Transfusion Medicine and Tissue Bank. This will include processing donor skin allografts. Other responsibilities are: Answering…
Added 1 hour ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
…- particularly for injection molding machines - meets both technical standards and end-user needs. Leveraging broad expertise across mechanical, electrical, software, and fluid power…
Added 1 hour ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
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Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
M
Front of House - Bartender
Moxies
Kamloops, BC
- Full-time
…hospitality driven, team-oriented people to become a part of our service team. As a Bartender, you are the center-stage of the lounge. Your main goal is to ensure each guest who walks into…
Added 1 hour ago
NB
Administrative Receptionist
National Bank of Canada
Winnipeg, MB
- Part-time
Strong customer service orientation with the ability to interact professionally with employees, executives, clients, vendors, and visitors.
Added 1 hour ago
Operations Manager, GTA Aggregates
Amrize
Mississauga, ON
…development, motivation and training of the plant managers to promote customer focus, operational efficiency and skill development. As required, assist in the development, motivation and…
Added 1 hour ago
M
Project Manager
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…APIs, data flows, testing, release management, controls, and service management; technical depth is not required, but the ability to challenge assumptions and connect decisions across these…
Added 1 hour ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The skill requirements for this position include customer service, teamwork, cooperation, communication, self-development and initiative, valuing diversity, integrity and building trust,…

Jonas Software

Client Experience Specialist

Markham, ON, Canada
Canada - Markham - Ontario, Canada

Expected Salary Range: The expected base salary range for this role is between $70,000 – $80,000 CAD, depending on experience and qualifications Role Type: New Role AI Disclosure: AI may be used during the hiring process. · Full-time

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Job details

Pay: Expected Salary Range: The expected base salary range for this role is between $70,000 – $80,000 CAD, depending on experience and qualifications Role Type: New Role AI Disclosure: AI may be used during the hiring process.
Job type: Full-time
Experience: 3-5+ years of customer support experience preferably in the software industry
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Description:

Compensation & Role Details:

Client Experience Specialist

Jonas Software – Premier Division

Jonas Software is an innovative company seeking a Client Experience star for its SaaS Construction Management Cloud App!

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, startup environment within a well-established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients’ businesses by filling the role of Client Experience Specialist. This is a great opportunity to join a growing team rolling out a brand new product.

JOB RESPONSIBILITIES:

Become the product expert
Troubleshoot and resolve customer issues in a timely manner
Train users over the phone and online meetings on how to complete different tasks using the application
Deliver remarkable customer service through empathy and professionalism
Improve the knowledge base and training materials to help users
Assist with process improvement
Other duties as assigned

JOB QUALIFICATIONS:

3-5+ years of customer support experience preferably in the software industry
Basic accounting knowledge and technical skill
Passionate about providing remarkable customer focused service that makes clients ask for you by name
Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills
Self-motivated with proven ability to “wear multiple hats” and work in a fast paced environment and driven for results
Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener
Technically inclined with the motivation to learn new technologies
Working experience with business or ERP applications would be considered an asset
Well-honed organizational and process management skills; and ability to manage multiple priorities and deadlines
Bachelor’s degree / college diploma
Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset

Business Unit:

Premier

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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More about this job

Responsibilities

The Client Experience Specialist will act as a product expert to troubleshoot customer issues and provide training via phone and online meetings. They will also focus on improving knowledge base materials and assisting with overall process improvements.

Requirements

Candidates should have 3-5 years of customer support experience, preferably within the software industry, along with basic accounting and technical skills. A bachelor's degree or college diploma is required, and experience with ERP applications or the construction industry is considered an asset.

Skills

Customer support
Software troubleshooting
Accounting knowledge
Technical skill
Problem solving
Conflict management
Communication
Interpersonal skills
Process management
ERP applications
Training
Construction industry knowledge

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Construction Management
Cloud App
Customer Support
ERP
Accounting
Software Industry
Troubleshooting
Training
Process Improvement
Client Experience
Technical Support
Conflict Management
Communication Skills
Organizational Skills

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