Jobs in Canada

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Added 4 months ago
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Operational Excellence Principal
Slalom
Toronto, Ontario · Greater Toronto Area, Canada
- Full-time
Hybrid/In office: We are hybrid but there are expectations that if your team leader requires you onsite that you are able to meet those expectations/requirements
Added 3 months ago
Executive Assistant to the Managing Director, Insurance (14-Month Contract)
Nicola Wealth
Vancouver, BC
…award-winning culture, combine to position us as a national leader in wealth management. Recognized as a Best Managed Company and one of Canada’s Top Employers, we are dedicated to…
Added 3 months ago
OA
Product Advisor - OpenRoad Lexus Port Moody
OpenRoad Auto Group
Port Moody, BC
- Full-time
Suitable candidates must have the experience, drive, and proven success selling pre-owned vehicles as well
Added 3 months ago
OA
Lease Portfolio Specialist - OpenRoad Lexus Port Moody
OpenRoad Auto Group
Port Moody, BC
- Full-time
…locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team…
Added 5 months ago
YH
Manager of Facilities & Operations
York Hills Centre for Children Youth and Families
Aurora, ON · Toronto, ON
- $86,645 to $91,922 CAD / year
- Full-time
…effectively and fostering a positive workplace culture. As a leader, this position will uphold the Agency’s Mission, Vision and Values, incorporating the Internal Responsibility System to…
Added 3 months ago
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Dishwasher
Sienna Senior Living
St. Catharines, ON
- Part-time
Must have Smart Serve designation and one year experience in dining room service
Added 3 months ago
French Multimedia Designer/Publisher
Government of Alberta
Edmonton, AB
Develop additional multimedia design and publishing support for French program areas as a primary focus, while also supporting English program areas as required.
Added 3 months ago
JS
Hypercare Program Lead
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
The Hypercare Program Lead is a newly created, strategic role at the heart of our hosting transformation. As we scale our initiative to migrate clients to our hosting facility and prepare…
Added 3 months ago
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SAP MM/PP Functional Analyst
RTX
Mississauga, ON
- Full-time
Qualifications You Must Have
Added 3 months ago
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Business Center Operations Leader, Environmental Services
Stantec
Calgary, AB
- Full-time
Reporting to the Regional Business Leader (RBL), the Business Center Operations Leader (BCOL) is primarily responsible for operational excellence for the Business Center (BC) achieving…
Added 3 months ago
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Restaurant Manager- Braven
Oliver & Bonacini
Edmonton, AB
- Full-time
Discounted gym membership and Employee Assistance Program
Added 3 months ago
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Assistant Manager - Braven
Oliver & Bonacini
Edmonton, AB
- $50,000 to $55,000 CAD / year
- Full-time
Discounted gym membership and Employee Assistance Program
Added 3 months ago
Sales Manager
Reliance Home Comfort
Edmonton, AB
Provides strategic direction, business planning, and implements measures to ensure success of residential HVAC program
Added 3 months ago
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Environmental Professional/Technician, Contaminated Sites
Stantec
Edmonton, AB
- Full-time
Promote a strong health and safety culture and actively participate in Stantec’s Health and Safety Program.
Added 3 months ago
EB
Associate Director, Direct-to-Consumer
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
…tissue between marketing, product, credit, and technology, this leader will ensure the D2C business runs as a cohesive, high-performing engine focused on lead quality, conversion, and…
Added 2 months ago
Software Engineering Expert
AutoTrader.ca
Toronto, ON
We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles…
Added 3 months ago
OA
Product Advisor- OpenRoad Mazda Port Moody
OpenRoad Auto Group
Port Moody, BC
- Full-time
Suitable candidates must have the experience, drive, and proven success selling pre-owned vehicles as well
Added 3 months ago
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Technical Data Manager
Nokia
Ottawa, ON
- Full-time
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing…
Added 2 months ago
Pharmacy Assistant II - FT
Sobeys
Amherst, NS
Sobeys Inc. is a growing Canadian company. We are a market leader in grocery and pharmacy that operate under multiple banners spanning over 1,600 stores in communities across the country.…
Added 3 months ago
Senior Data and Reporting Analyst
Government of Alberta
Edmonton, AB
…create clear visualizations of IT performance to support senior leader…
Added 3 months ago
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Cuisiner / Cook
Dexterra
Longueuil, QC
- Part-time
Be #1 on day 1 by joining an industry leader.
Added 3 months ago
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Bilingual Sous Chef
Dexterra
Montreal, QC · Longueuil, Québec
- Full-time
Added 3 months ago
AI
Inventory Analyst
American Iron and Metal
Montreal, QC
- Full-time
American Iron & Metal Company (AIM) is a recognized global leader in the metal recycling industry, with over 125 locations and 4,000 employees worldwide. We have continued to thrive for the…
Added 4 months ago
ST
Program Manager
Sybridge Technologies
ON · Lakeshore, Ontario
- Full-time
In support of the Mission, Vision and Values of SyBridge Technologies Group of Companies, the Program Manager is a high-energy technical leader responsible for bridging the gap between…
Added 3 months ago
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Intermediate Digital Hardware Design Engineer
Nokia
Canada
- Full-time
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing…

Jonas Software

Hypercare Program Lead

Markham, ON, Canada
Canada - Markham - Ontario, Canada

Salary Range for this role will between $60,000 - $70,000 · Full-time

Apply on talentmanagementsolution.wd3.myworkdayjobs.com About employer

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Job details

Pay: Salary Range for this role will between $60,000 - $70,000
Job type: Full-time
Posting language: English
Posted: Jul 29, 2026

Original job description

Job Description:

THE COMPANY

Jonas Club Software is an industry-leading club-first management platform built exclusively for private and member-driven clubs, designed to be the single source of club truth. Used by thousands of clubs across five continents for more than 35 years, Jonas Club combines hospitality-grade performance with a global team of more than 6,000 professionals focused on service, security, and continuous improvement. Engineered for hospitality operations and compliant with SOC 2 and PCI requirements, the platform supports extensibility through APIs and partner integrations and brings reservations, point-of-sale, food and beverage, billing and finance, events, member services, and reporting into one secure, contextual activity timeline that enables seamless interactions between members, staff, and the broader club community.

POSITION

The Hypercare Program Lead is a newly created, strategic role at the heart of our hosting transformation. As we scale our initiative to migrate clients to our hosting facility and prepare for the JCM rewrite launch later this year, the experience clients have immediately after migration has become the single biggest driver of long-term confidence in our hosting platform.

Hypercare is the bridge between "the migration is done" and "the client is genuinely successful." Today, that bridge is held together by goodwill, late nights, and individual heroics. This role exists to change that, to turn Hypercare into a deliberate, measurable, repeatable program that resolves the client, not just the ticket.

Salary Range for this role will between $60,000 - $70,000

The Hypercare Program Lead will own the end-to-end Hypercare experience: defining what "good" looks like, instrumenting it, leading the cross-functional response when clients hit friction, and feeding insights back into our Migration Runbook, and Product practices so issues don't recur. This is a role for someone who is equal parts operator, coach, escalation manager, and pattern-spotter, someone who can stay calm under client pressure while also stepping back to ask, "Why does this keep happening, and how do we kill it at the root?"

It's a high-visibility role. You will work directly with the VP of IT & Security, partner closely with CloudOps, CloudAps, Migration, PS, Product, and Sales, and present regularly to the cross-functional Hosting Committee.

JOB RESPONSIBILITIES

Own the Hypercare framework end-to-end: entry criteria, duration, escalation paths, exit criteria, SLAs (response, resolution, communication cadence), and success metrics, and evolve it as the program matures.
Own the client experience from go-live to Hypercare exit, ensuring every client has a clear point of contact, a clear plan, and a clear off-ramp.
Serve as the senior client-facing escalation point, leading sensitive conversations with calm and clarity, and translating technical issues into language clients trust.
Build durable relationships with key client stakeholders (Controllers, GMs, Directors of Operations) so concerns surface early.
Run the Weekly Hypercare Pattern Analysis: synthesizing tickets, escalations, and feedback into recurring themes, and drive those insights into:
- Migration playbook updates (with the Migration Specialist Lead)
- Runbook updates (with CloudAps Leads)
- Client-facing documentation (owned by this role)
- Product / Engineering escalations (with Product Owners and Engineering Leads)
Measure whether issues are decreasing over time, not just being closed and report on it.
Orchestrate cross-functional Hypercare response across CloudOps, CloudAps, Migration, PS, DevOps, Support, and Product, removing friction at handoffs so no client falls through the seams.
Partner with Sales to eliminate direct client escalations to reps, restoring sales' focus on selling.
Build and own the executive Hypercare dashboard, health, recurring issues, time-to-resolution, client sentiment - and be the company's source of truth on how clients are actually doing post-migration.

JOB QUALIFICATIONS

Required Experience

3+ years in client-facing operations, technical program management, customer success, or implementation leadership, ideally in B2B SaaS, hosting, or enterprise software.
3+ years in a role with direct accountability for client outcomes during a high-stakes period (post-migration, post-launch, post-acquisition, etc.).
Demonstrated experience leading cross-functional response programs, incident management, escalation management, customer success ops, or similar.
Strong written and verbal communication skills, with proven ability to handle sensitive client conversations.

Strongly Preferred

Direct experience with JCM, Encore, or comparable club / hospitality / property management software, or experience in regulated industries with similar implementation complexity.
Familiarity with Salesforce ticketing, Jira Change Management, or comparable ITSM/CRM tooling.
Experience designing and running a Hypercare or post-launch stabilization program at scale.
Background that includes time on a Migration, Implementation, or Professional Services team, so you understand the upstream realities of what creates Hypercare load.

The Intangibles That Matter Most

Calm under pressure. Clients escalate when they are frustrated. You need to be the person whose presence lowers the temperature, not raises it.
Pattern recognition. You can sit through ten escalations and walk out with three insights about the system, not just three task lists.
Bias to root cause. You are not satisfied with closing tickets. You want the next ten clients to never hit the same issue.
Diplomacy with backbone. You can hold the line with internal teams when something needs to change, while keeping relationships intact.
Operator's mindset. You are as comfortable running a Monday standup as you are presenting to a steering committee.
Genuine care for clients. This role does not work without it. The clients can tell.

Business Unit:

Private Club Network

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

Apply on talentmanagementsolution.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Hypercare Program Lead will own the end-to-end client experience post-migration, defining success metrics and leading cross-functional responses to resolve client friction. They will synthesize feedback from tickets and escalations to drive improvements in migration playbooks, product practices, and client documentation.

Requirements

Candidates must have 3+ years of experience in client-facing operations, technical program management, or customer success, ideally within B2B SaaS or enterprise software. Strong communication skills and the ability to lead cross-functional programs while remaining calm under pressure are essential.

Skills

Technical program management
Customer success
Escalation management
Incident management
Cross-functional leadership
SaaS operations
Stakeholder management
Data analysis
Process improvement
Client communication
Change management
Project management
Strategic planning
Problem solving
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Hypercare
SaaS
CloudOps
CloudAps
Migration
JCM
Encore
Salesforce
Jira
ITSM
CRM
SOC 2
PCI
API
Hospitality software
Program management
Customer success
Escalation management
Root cause analysis
Stakeholder management
Data dashboarding
Professional services
DevOps
Product management
Client relations

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Jobs in Canada