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Added 4 mins ago
V
Associate Veterinarian - North Oakville Animal Hospital
VetStrategy
Oakville, ON
- Part-time
Access to specialist support for complex cases
Added 4 mins ago
S
Commercial Specialist – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
As a Commercial Specialist, you will support the commercial and contractual management of engineering projects within a multidisciplinary environment. You will work closely with the Project…
Added 4 mins ago
TI
Incident Response Specialist
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
TekStaff's Client has a current vacancy for a Incident Response Specialist
Added 4 mins ago
DH
Pest And Hoarding Control Specialist, FT
Dixon Hall
Toronto, ON
- Full-time
Reporting to Manager, Supportive Housing, the Pest And Hoarding Control Specialist works proactively and responsively with tenants and the Housing Team to prepare homes for pest management…
Added 4 mins ago
B
Mortgage Specialist Associate
BMO
Vaudreuil-Dorion, QC
- Full-time
Provides marketing, event coordination, and general administrative support to assist the Mortgage Specialist in effectively maintaining positive and ongoing contact with their broader…
Added 4 mins ago
EC
Event Senior Technical Lead, The International Centre, Mississauga Full Time
Encore Canada
Mississauga, ON
- Full-time
…intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Operations Director, or Director of Event…
Added 4 mins ago
P
Graphics Specialist – Building Automation / EBO (GSBA004)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our Client is seeking an experienced Graphics Specialist – Building Automation / EBO to support a complex Building Automation System modernization and migration program.
Added 19 mins ago
Emergency Management Specialist
GHD Group Pty Ltd
Ottawa, ON · Nepean, Ontario
Fulfill Incident Management Team roles during field response to client incidents performing such roles as command and general staff positions, planning support, and ICS coaching.
Added 34 mins ago
AO
Digital Design Specialist
Autism Ontario
Toronto, ON
- Full-time
The Digital Design Specialist will be responsible for building the educational content through multiple mediums that inspires and engages our community while improving access to learning…
Added 48 mins ago
SG
Structured Finance Loan Closing Specialist
Societe Generale
Montreal, QC
- Full-time
…and advisory expertise within one team, enabling us to best support our…
Added 1 hour ago
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Creative Specialist – Real Estate Photographer / Videographer
weshoot-studio
Montreal, QC
- $25 to $40 CAD / hour
- Full-time
Initially, hours will depend on client bookings, training requirements, and seasonal demand. As you develop your skills and become more independent, opportunities to take on additional…
Added 1 hour ago
HR
Specialist, Designated Sales Associate - Denim
Holt Renfrew
Toronto, ON
- Full-time
The Specialist, Designated Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DSA) is also…
Added 1 hour ago
BS
Bilingual Client Solutions Specialist (French and English Required)
Bilingual Source
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
Our client is a promotional marketing and branded-merchandise company in Mississauga. They need a bilingual Client Solutions Specialist who can support corporate clients in French and…
Added 1 hour ago
E
Business Analyst Specialist I - Marketing & Risk Management
Enbridge
Calgary, AB
- Full-time
Provide client-facing analysis and support for enterprise ETRM applications and related processes, including incident triage, user support, access support, reporting, testing, and delivery…
Added 1 hour ago
CH
Vocational Rehabilitation Specialist
CBI Health
Barrie, ON · Richmond Hill, ON
- Full-time
…empowering clients, building employability skills, and providing the support they need to successfully engage in vocational pursuits, we want to hear from…
Added 1 hour ago
PH
Registered Nurse Resource Team
Providence Healthcare
Toronto, ON
- Part-time
…conference with the interdisciplinary team for evolving patient/client instability or for support in determining next steps in a…
Added 1 hour ago
QT
Spécialiste en assurance de la qualité (AQ) / Quality Assurance (QA) Specialist
Quantum Technology Recruiting Inc. (QTR)
Montreal, QC
- $65,000 to $80,000 CAD / year
- Full-time
Notre client est une entreprise de logiciels de sécurité publique établie à Montréal. Son équipe soudée et hautement expérimentée consacre depuis des décennies à la conception, au…
Added 1 hour ago
SH
Technical Applications Specialist
Siemens Healthineers
Oakville, ON
- Temporary
The Technical Applications Specialist is responsible for providing clinical/technical applications support and troubleshooting (based on their specific and specialized training),…
Added 1 hour ago
Associate Veterinarian - North Oakville Animal Hospital
VetStrategy / Daubigny
Oakville, ON
Access to specialist support for complex cases
Added 1 hour ago
Associate Veterinarian - North Oakville Animal Hospital
VetStrategy / Daubigny
Oakville, ON
Access to specialist support for complex cases
Added 1 hour ago
R
Client Advisor
RBC
Melfort, SK
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 2 hours ago
BS
Alert Management Specialist - Bilingual (English/French)
Blackline Safety
Calgary, AB
- Full-time
The Alert Management Specialist reports to the Manager, Alert Management Specialists and delivers professional, timely support to customers. Our Alert Management Specialists manage safety…
Added 2 hours ago
JT
Workforce Specialist, Job ID# 7080
JVS Toronto
Toronto, ON
- Full-time
…ensure efficient and smooth operations through streamlining client referrals to appropriate services. Our Workforce Specialist (WFS) team is dedicated to developing relationships with…
Added 2 hours ago
I
Sr.Consultant(e) en sémantique des données de santé/Senior Advisor Health Data Semantics
IQVIA
Montreal, QC
- Full-time
Vous avez une approche collaborative et axée sur le client, de solides capacités d’analyse et la capacité de traduire des exigences complexes liées aux affaires et aux données en solutions…
Added 2 hours ago
HV
Vocational Rehabilitation Specialist
HM Vocational Consulting
ON · Ontario, Canada
- Contract
Vocational Rehabilitation Specialist – Call for Interest

Jonas Software

Product Support Technical Specialist

Markham, ON, Canada
Canada - Markham - Ontario, Canada

Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications · Full-time

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Job details

Pay: Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications
Job type: Full-time
Experience: 3-5+ years of experience in a Tier 2 or advanced technical support role
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description:

Product Support Technical Specialist

Club Division

Markham, Ontario (Hybrid in office every Tuesday and Thursday)

Compensation & Role Details:

Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications

Role Type: Backfill Role

AI Disclosure: AI may be used during the hiring process.

THE COMPANY

Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia. CSI was winner of the prestigious “Canada’s 50 Best Managed Companies” award 2005 and in May 2006 became a publicly traded company on the Toronto Stock Exchange (ticker CSU). CSI group employees have the opportunity to move throughout the group, developing specialized skills and experience.

Jonas’ vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. Jonas employs hundreds of skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices in the United States, the United Kingdom, and the Caribbean. With the talents of Jonas employees spanning the globe, Jonas is proud to avail cost-effective training and consulting services to our entire client base.

THE POSITION

We are seeking a Product Support Technical Specialist (Tier 2) to join our Club Software Support Team. This is a pivotal role for a technically strong support professional who thrives in complex environments, excels at root-cause analysis, and takes ownership of high-impact client issues.

You will act as a technical escalation point for Tier 1, a key partner to Engineering and Product, and a hands-on contributor to system reliability and customer retention.

RESPONSIBILITIES

Reporting to the Technical Product Support Team Lead, you will:

Own the investigation and resolution of Tier 2 escalated technical issues, including:

Complex software defects

Database-related issues

Networking and server environments

Permissions, integrations, and installations

Perform advanced SQL scripting, query development, data validation, and corrections

Analyze system logs and trace software behavior to determine root cause

Serve as a technical escalation resource for Tier 1 Support

Partner closely with Product, Engineering, and Implementation teams to resolve systemic issues

Document findings, known issues, workarounds, and permanent fixes

Proactively identify recurring issues and process improvements

Deliver calm, professional client communication during critical incidents

Contribute to software testing, quality audits, and release validation

Participate in and help strengthen the after-hours escalation rotation

Role-model best practices in technical troubleshooting, ownership, and customer advocacy

Provide after-hours on-call support on a rotating basis

QUALIFICATIONS

3-5+ years of experience in a Tier 2 or advanced technical support role

Strong working knowledge of:

SQL, relational databases, and data structures

Networking environments (Citrix, Terminal Services, virtual servers)

Windows 11 and Windows Server operating systems

Proven success handling high-severity escalations and complex defect scenarios

Advanced diagnostic, analytical, and root-cause analysis skills

Excellent written and verbal communication with both technical and non-technical audiences

Ability to prioritize effectively in a fast-paced, high-accountability environment

Strong documentation habits and attention to detail

A mindset of ownership, learning, and continuous improvement

Nice-to-Have Assets

Experience with ProvideX programming or similar programming languages

Background supporting accounting-based, hospitality, or club management software

Exposure to golf club, hospitality, or private club operations

Computer Science or Networking education/certification

Why Join Jonas?

Be part of a stable, publicly traded global software organization

Work on mission-critical platforms that power private clubs and hospitality brands worldwide

Play a direct role in customer experience, platform stability, and product quality

Partner with deeply experienced engineering, product, and support leadership teams

Build a long-term career within Constellation Software’s global portfolio

Business Unit:

Jonas Club

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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More about this job

Responsibilities

The specialist will own the investigation and resolution of Tier 2 escalated technical issues, including database, networking, and software defects. They will also serve as a technical escalation resource for Tier 1 support and collaborate with engineering teams to resolve systemic issues.

Requirements

Candidates must have 3-5+ years of experience in a Tier 2 or advanced technical support role with strong knowledge of SQL and networking environments. Excellent analytical skills and the ability to communicate effectively with both technical and non-technical audiences are required.

Skills

SQL
Technical support
Root-cause analysis
Database management
Networking
Windows 11
Windows Server
Citrix
Terminal Services
Data validation
Software troubleshooting
System logs
Customer communication
Documentation
Incident management

Visa sponsorship

Not detected in the job text

Keywords

Product Support
Technical Specialist
SQL
Relational Databases
Networking
Citrix
Terminal Services
Virtual Servers
Windows 11
Windows Server
Root-cause Analysis
Software Defects
Data Validation
System Logs
Tier 2 Support
Escalation Management
ProvideX
Accounting Software
Hospitality Software
Club Management
Quality Audits
Release Validation
Technical Troubleshooting
Customer Retention

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