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Added 1 min ago
W
Labour Relations Specialist
Wonderbrands
Toronto, ON · Etobicoke, ON
- Other
We’re hiring a Labour Relations Specialist to join our Human Resources and Talent & Development team to support our employees at a dozen Wonderbrands sites across the country. Reporting to…
Added 17 mins ago
R
Client Advisor
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Regina, SK
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
Data Center Asset Management, Specialist
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Regina, SK
Bell is seeking an experienced Asset Management Specialist – Data Center Infrastructure – to lead the asset lifecycle governance for its national portfolio of data centers. Reporting to the…
Added 1 hour ago
T
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ON
- Full-time
As a Technology Manager, you will oversee the architectural design and technical implementation of solutions built by your engineering team. We engineer for high scale and low latency,…
Added 1 hour ago
A
Therapeutic Specialist, Neuroscience
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Toronto, ON
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SG
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- Part-time
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- Full-time
…Consultants, Forward Deployed Engineers, Value Managers, product, customer success, partners, bid management, and sales support from initial discovery through negotiation and…
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Account Executive - Identity - Canada
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Senior Relationship Manager
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Account Specialist - Small Medium Business - Hybrid
TELUS
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…helping small business owners succeed with the right technology solutions? Join TELUS as an Account Specialist on our Small Medium Business team - where you'll think like a CEO, build your…
Added 3 hours ago
Specialist, Digital Account Manager
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- Full-time
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Added 3 hours ago
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Regional Sales Director - Identity - Canada
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Consultants, Forward Deployed Engineers, Value Managers, product, customer success, partners, bid management, and sales support from initial discovery through negotiation and…
Added 3 hours ago
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Customer Success Manager - Core Clouds
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Account Executive - Identity - Canada
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Consultants, Forward Deployed Engineers, Value Managers, product, customer success, partner teams, and sales support to deliver compelling customer outcomes and support complex deal…
Added 3 hours ago
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Product Specialist
PolicyAdvisor
Oakville, ON
- $60,000 to $70,000 USD / year
- Full-time
Individuals who enjoy solving customer and business problems through technology and product thinking
Added 3 hours ago
JS
Product Support Technical Specialist
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
…Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and…
Added 3 hours ago
C
Client Engagement Associate
CIBC
Toronto, ON
- Part-time
…digital banking options, and connecting them with the right solutions and team members to support their financial goals. In this role, you'll assist with transactions, complete sales of…
Added 3 hours ago
JC
Product Support Technical Specialist
Jonas Club Software
Markham, ON · Canada - Markham - Ontario
- Full-time
…Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and…
Added 3 hours ago
MD
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Added 4 hours ago
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Senior Revenue Enablement Specialist, Digital
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- $90,000 to $100,000 CAD / year
- Full-time
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Added 4 hours ago
WM
Operations Specialist (Part-time, Second Shift)
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Forest, ON
- Part-time
Help shape solutions that support communities, customers and critical infrastructure across Canada.
Added 4 hours ago
JE
Technology Manager
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ON
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As a Technology Manager, you will oversee the architectural design and technical implementation of solutions built by your engineering team. We engineer for high scale and low latency,…

Jonas Software

Product Support Technical Specialist

Markham, ON, Canada
Canada - Markham - Ontario, Canada

Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications · Full-time

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Job details

Pay: Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications
Job type: Full-time
Experience: 3-5+ years of experience in a Tier 2 or advanced technical support role
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description:

Product Support Technical Specialist

Club Division

Markham, Ontario (Hybrid in office every Tuesday and Thursday)

Compensation & Role Details:

Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications

Role Type: Backfill Role

AI Disclosure: AI may be used during the hiring process.

THE COMPANY

Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia. CSI was winner of the prestigious “Canada’s 50 Best Managed Companies” award 2005 and in May 2006 became a publicly traded company on the Toronto Stock Exchange (ticker CSU). CSI group employees have the opportunity to move throughout the group, developing specialized skills and experience.

Jonas’ vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. Jonas employs hundreds of skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices in the United States, the United Kingdom, and the Caribbean. With the talents of Jonas employees spanning the globe, Jonas is proud to avail cost-effective training and consulting services to our entire client base.

THE POSITION

We are seeking a Product Support Technical Specialist (Tier 2) to join our Club Software Support Team. This is a pivotal role for a technically strong support professional who thrives in complex environments, excels at root-cause analysis, and takes ownership of high-impact client issues.

You will act as a technical escalation point for Tier 1, a key partner to Engineering and Product, and a hands-on contributor to system reliability and customer retention.

RESPONSIBILITIES

Reporting to the Technical Product Support Team Lead, you will:

Own the investigation and resolution of Tier 2 escalated technical issues, including:

Complex software defects

Database-related issues

Networking and server environments

Permissions, integrations, and installations

Perform advanced SQL scripting, query development, data validation, and corrections

Analyze system logs and trace software behavior to determine root cause

Serve as a technical escalation resource for Tier 1 Support

Partner closely with Product, Engineering, and Implementation teams to resolve systemic issues

Document findings, known issues, workarounds, and permanent fixes

Proactively identify recurring issues and process improvements

Deliver calm, professional client communication during critical incidents

Contribute to software testing, quality audits, and release validation

Participate in and help strengthen the after-hours escalation rotation

Role-model best practices in technical troubleshooting, ownership, and customer advocacy

Provide after-hours on-call support on a rotating basis

QUALIFICATIONS

3-5+ years of experience in a Tier 2 or advanced technical support role

Strong working knowledge of:

SQL, relational databases, and data structures

Networking environments (Citrix, Terminal Services, virtual servers)

Windows 11 and Windows Server operating systems

Proven success handling high-severity escalations and complex defect scenarios

Advanced diagnostic, analytical, and root-cause analysis skills

Excellent written and verbal communication with both technical and non-technical audiences

Ability to prioritize effectively in a fast-paced, high-accountability environment

Strong documentation habits and attention to detail

A mindset of ownership, learning, and continuous improvement

Nice-to-Have Assets

Experience with ProvideX programming or similar programming languages

Background supporting accounting-based, hospitality, or club management software

Exposure to golf club, hospitality, or private club operations

Computer Science or Networking education/certification

Why Join Jonas?

Be part of a stable, publicly traded global software organization

Work on mission-critical platforms that power private clubs and hospitality brands worldwide

Play a direct role in customer experience, platform stability, and product quality

Partner with deeply experienced engineering, product, and support leadership teams

Build a long-term career within Constellation Software’s global portfolio

Business Unit:

Jonas Club

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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More about this job

Responsibilities

The specialist will own the investigation and resolution of Tier 2 escalated technical issues, including database, networking, and software defects. They will also serve as a technical escalation resource for Tier 1 support and collaborate with engineering teams to resolve systemic issues.

Requirements

Candidates must have 3-5+ years of experience in a Tier 2 or advanced technical support role with strong knowledge of SQL and networking environments. Excellent analytical skills and the ability to communicate effectively with both technical and non-technical audiences are required.

Skills

SQL
Technical support
Root-cause analysis
Database management
Networking
Windows 11
Windows Server
Citrix
Terminal Services
Data validation
Software troubleshooting
System logs
Customer communication
Documentation
Incident management

Visa sponsorship

Not detected in the job text

Keywords

Product Support
Technical Specialist
SQL
Relational Databases
Networking
Citrix
Terminal Services
Virtual Servers
Windows 11
Windows Server
Root-cause Analysis
Software Defects
Data Validation
System Logs
Tier 2 Support
Escalation Management
ProvideX
Accounting Software
Hospitality Software
Club Management
Quality Audits
Release Validation
Technical Troubleshooting
Customer Retention

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