Find work in Canada.

543,960 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
HA
Intern Bachelors Test Eng
Honeywell Aerospace
Ottawa, ON · Kanata, ON
- Full-time
…Engineer Intern, primary responsibility will be to develop product test software/hardware and/or test equipment software/hardware and to validate/verify test cases and testing coverage at…
Added 1 min ago
Test Automation Developer
Christie Digital Systems Inc.
Kitchener, ON
Collaborate with the Test Automation Lead as well as QA and Dev teams to design, build, implement, maintain and support test automation environments, frameworks and harnesses
Added 1 min ago
S
Sales Administrator (Industrial Refrigeration)
Startec
AB
- Full-time
…offer full asset lifecycle services, including: upfront system engineering and design, equipment fabrication, maintenance, repair and optimization to organizations across North…
Added 1 min ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
…surfacing recurring workflow bottlenecks, data-mapping gaps, and product enhancements directly to Product, Engineering, and RevOps…
Added 1 min ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
…surfacing recurring workflow bottlenecks, data-mapping gaps, and product enhancements directly to Product, Engineering, and RevOps…
Added 1 min ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
…surfacing recurring workflow bottlenecks, data-mapping gaps, and product enhancements directly to Product, Engineering, and RevOps…
Added 1 min ago
TF
Plant Manager – Bed-in-a-Box Manufacturing
Trevor Frances Recruitment
Ajax, ON · Aurora, ON · Markham, ON · Oshawa, ON · Toronto, ON · Vaughan, ON
- Full-time
…the bedding industry to find an experienced Plant Manager to lead their bed-in-a-box operation. This is an excellent opportunity for a hands-on, people-focused manufacturing leader who…
Added 1 min ago
D
Part-Time Supply Chain Operations & General Management Role
dewpoint
Toronto, ON
- Part-time
We are an established design engineering firm (founded 2007) providing mechanical, mechatronics, and electronics design, high-quality prototyping, and manufacturing services across North…
Added 1 min ago
IC
Business Analyst
Infotek Consulting Inc.
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- $41 to $62 CAD / hour
- Contract
…bridge business needs and technology delivery. The role will lead requirements management from discovery through implementation, translating complex business, operational, system, and data…
Added 1 min ago
P
Manager Software Engineering
PointClickCare
Mississauga, ON
- $152,000 to $174,000 CAD / year
- Full-time
As a Manager of Software Engineering reporting to the Sr Manager of Engineering, you'll lead multiple Agile teams to deliver high-quality software solutions. You'll own the technical…
Added 16 mins ago
V
Project Manager (Engineering Applications)
VueReal
Waterloo, ON
- Full-time
Previous experience in the automotive industry, particularly in product development, engineering, or manufacturing is an asset.
Added 16 mins ago
A
Talent Management Consultant
Accenture
Calgary, AB
- Full-time
…function-specific models across the value chain (sales, marketing, product development, R&D, finance, HR, IT, supply chain/logistics, procurement, and other services such as legal, real…
Added 16 mins ago
EM
Process Engineer - SMT Support
Evertz Microsystems Limited
Burlington, ON
- Full-time
Provide day-to-day engineering support for SMT production lines including stencil printing, SPI, pick-and-place, reflow soldering, AOI, and selective solder processes.
Added 16 mins ago
Product Manager, Terminal Payments
Stripe
Toronto, ON
Lead product discovery and roadmapping conversations with enterprise users, balancing their specific requirements with investments that benefit Stripe’s broader platform
Added 25 mins ago
Electrical/Electronic Design Engineer
National Research Council Canada
Ottawa, ON
NRC Automotive and Surface Transportation (AST) Research Centre has the mandate to advance product and process technologies for producing more efficient, safe, affordable and…
Added 31 mins ago
B
Senior DevOps Developer
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
…platform operations and will collaborate closely with data engineering, analytics, data science, and product teams to establish and enforce DevOps best practices across the data platform…
Added 31 mins ago
B
AI Development Manager
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
You will lead the development of shared AI/ML capabilities powering commercial products and services. Working with product and platform teams, you will own, develop and sustain harnesses…
Added 31 mins ago
C&
Production Planner
Communications & Power Industries (CPI)
Georgetown, ON
- $66,000 CAD / year
- Full-time
We are looking for a Production Planner who will be responsible for translating demand, forecast, and engineering program milestones into executable production plans across sustaining, New…
Added 31 mins ago
M
AVP, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
…value from technology productivity improvements - including product operating models, engineering productivity, and delivery modernization - ensuring productivity gains translate into…
Added 31 mins ago
B
Sr. Technical GEO/SEO Specialist
Borrowell
Remote, Canada
- $85,000 to $110,000 CAD / year
- Full-time
- Remote
You’ll lead our organic and AI visibility strategy end to end, from working with Engineering to building content that humans and engines trust and cite, including leveraging real member…
Added 31 mins ago
FM4 Commissioning Manager
VCNA
Bowmanville, ON
…and escalation path across the project, Plant, contractor, engineering and OEM…
Added 31 mins ago
R
Rédacteur technique et illustrateur en aéronautique – Bulletins de service et catalogues de pièces illustrés / Aerospace Technical Writer & Illustrator – Service Bulletins and Illustrated Parts Catalog
RTX
Longueuil, QC
- Full-time
Added 31 mins ago
S
Systems Analyst III
Seaspan
North Vancouver, BC
- Full-time
…and support for at least one core operations process such as product lifecycle management, or engineering and design…
Added 31 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Canada
- Full-time
…surfacing recurring workflow bottlenecks, data-mapping gaps, and product enhancements directly to Product, Engineering, and RevOps…
Added 31 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
…surfacing recurring workflow bottlenecks, data-mapping gaps, and product enhancements directly to Product, Engineering, and RevOps…

Jonas Software

Product Support Technical Specialist

Markham, ON, Canada
Canada - Markham - Ontario, Canada

Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications
Job type: Full-time
Experience: 3-5+ years of experience in a Tier 2 or advanced technical support role
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description:

Product Support Technical Specialist

Club Division

Markham, Ontario (Hybrid in office every Tuesday and Thursday)

Compensation & Role Details:

Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications

Role Type: Backfill Role

AI Disclosure: AI may be used during the hiring process.

THE COMPANY

Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia. CSI was winner of the prestigious “Canada’s 50 Best Managed Companies” award 2005 and in May 2006 became a publicly traded company on the Toronto Stock Exchange (ticker CSU). CSI group employees have the opportunity to move throughout the group, developing specialized skills and experience.

Jonas’ vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. Jonas employs hundreds of skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices in the United States, the United Kingdom, and the Caribbean. With the talents of Jonas employees spanning the globe, Jonas is proud to avail cost-effective training and consulting services to our entire client base.

THE POSITION

We are seeking a Product Support Technical Specialist (Tier 2) to join our Club Software Support Team. This is a pivotal role for a technically strong support professional who thrives in complex environments, excels at root-cause analysis, and takes ownership of high-impact client issues.

You will act as a technical escalation point for Tier 1, a key partner to Engineering and Product, and a hands-on contributor to system reliability and customer retention.

RESPONSIBILITIES

Reporting to the Technical Product Support Team Lead, you will:

Own the investigation and resolution of Tier 2 escalated technical issues, including:

Complex software defects

Database-related issues

Networking and server environments

Permissions, integrations, and installations

Perform advanced SQL scripting, query development, data validation, and corrections

Analyze system logs and trace software behavior to determine root cause

Serve as a technical escalation resource for Tier 1 Support

Partner closely with Product, Engineering, and Implementation teams to resolve systemic issues

Document findings, known issues, workarounds, and permanent fixes

Proactively identify recurring issues and process improvements

Deliver calm, professional client communication during critical incidents

Contribute to software testing, quality audits, and release validation

Participate in and help strengthen the after-hours escalation rotation

Role-model best practices in technical troubleshooting, ownership, and customer advocacy

Provide after-hours on-call support on a rotating basis

QUALIFICATIONS

3-5+ years of experience in a Tier 2 or advanced technical support role

Strong working knowledge of:

SQL, relational databases, and data structures

Networking environments (Citrix, Terminal Services, virtual servers)

Windows 11 and Windows Server operating systems

Proven success handling high-severity escalations and complex defect scenarios

Advanced diagnostic, analytical, and root-cause analysis skills

Excellent written and verbal communication with both technical and non-technical audiences

Ability to prioritize effectively in a fast-paced, high-accountability environment

Strong documentation habits and attention to detail

A mindset of ownership, learning, and continuous improvement

Nice-to-Have Assets

Experience with ProvideX programming or similar programming languages

Background supporting accounting-based, hospitality, or club management software

Exposure to golf club, hospitality, or private club operations

Computer Science or Networking education/certification

Why Join Jonas?

Be part of a stable, publicly traded global software organization

Work on mission-critical platforms that power private clubs and hospitality brands worldwide

Play a direct role in customer experience, platform stability, and product quality

Partner with deeply experienced engineering, product, and support leadership teams

Build a long-term career within Constellation Software’s global portfolio

Business Unit:

Jonas Club

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

Apply About employer

More about this job

Responsibilities

The specialist will own the investigation and resolution of Tier 2 escalated technical issues, including database, networking, and software defects. They will also serve as a technical escalation resource for Tier 1 support and collaborate with engineering teams to resolve systemic issues.

Requirements

Candidates must have 3-5+ years of experience in a Tier 2 or advanced technical support role with strong knowledge of SQL and networking environments. Excellent analytical skills and the ability to communicate effectively with both technical and non-technical audiences are required.

Skills

SQL
Technical support
Root-cause analysis
Database management
Networking
Windows 11
Windows Server
Citrix
Terminal Services
Data validation
Software troubleshooting
System logs
Customer communication
Documentation
Incident management

Visa sponsorship

Not detected in the job text

Keywords

Product Support
Technical Specialist
SQL
Relational Databases
Networking
Citrix
Terminal Services
Virtual Servers
Windows 11
Windows Server
Root-cause Analysis
Software Defects
Data Validation
System Logs
Tier 2 Support
Escalation Management
ProvideX
Accounting Software
Hospitality Software
Club Management
Quality Audits
Release Validation
Technical Troubleshooting
Customer Retention

Report this job