AI Creative Account Lead

Company Description Joops.ai is an emerging AI-powered creative services company focused on helping organizations unlock the value of artificial intelligence in marketing, branding, and customer engagement. The team blends strategy, creativity, and technology to design AI-driven campaigns and content that are practical, measurable, and aligned with client goals. Working with organizations of various sizes, Joops.ai emphasizes collaboration, experimentation, and continuous learning. Candidates joining Joops.ai can expect a dynamic environment where new ideas, ethical AI practices, and client success are central to the work.

Role Description The AI Creative Account Lead is a full-time, hybrid role based in the Greater Toronto Area, Canada, with flexibility to work from home part of the week. This role leads client relationships, translating business objectives into AI-driven creative strategies and campaigns. Day-to-day responsibilities include meeting with clients, understanding their needs, developing creative concepts that leverage AI tools, and coordinating project plans and timelines. The AI Creative Account Lead collaborates with designers, data specialists, and developers to deliver high-quality creative assets and solutions, while monitoring performance, reporting on results, and optimizing campaigns. This role also involves identifying new opportunities for clients, contributing to proposals, and helping shape Joops.ai’s service offerings and best practices.

Qualifications

• Demonstrated experience in client account management, including leading meetings, managing expectations, and building long-term relationships.
• Background in creative strategy or marketing, with the ability to develop concepts, messaging, and campaign structures aligned to client goals.
• Familiarity with AI and digital tools used in content creation, marketing automation, or campaign analytics, and openness to learning new platforms.
• Strong project management skills, including organizing tasks, managing timelines, coordinating cross-functional teams, and delivering on deadlines.
• Excellent written and verbal communication skills, including presenting ideas clearly and producing client-ready documentation and reports.
• Analytical mindset with the ability to interpret data, assess campaign performance, and recommend improvements.
• Ability to work effectively in a hybrid environment, collaborating both in-person in the Greater Toronto Area and remotely.
• Previous experience in an agency, consulting, or startup environment is an asset.
• Post-secondary education in marketing, communications, business, design, or a related field, or equivalent practical experience.
• Commitment to inclusive, ethical use of AI and respect for diverse perspectives in creative work.